Host-Based Security(Managed Anti-Virus/Security Package/Virtual Patch) - Documents

• Support information

Known Issues

There are no related Known Issues.

FAQ

• What is the purpose of “E-mail address” registered when ordering Managed Anti-Virus?ECL2.0, Host-based Security / Construction, Specification

  We will contact you at this e-mail address when we will inform you about the usage individually.
  i.e.) When you use the service exceeding the license

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• Is it possible to contract multiple Host-based Security menus within one tenant?ECL2.0, Host-based Security

  No. Only one Host-based Security menu is available within one tenant.
  

  Reference: Tutorial – Managed Anti-Virus – Subscriptions Method – Note

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• Is it possible to register multiple email addresses as “Email address” when ordering Managed Anti-Virus?ECL2.0, Host-based Security / Construction, Specification

  No. Multiple email addresses can not be specified.

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• What kind of alerts are issued when a virus is detected on Host-based Security menu?ECL2.0, Host-based Security / Specification

  There are two types of notification alerts in Host-based Security menu.: System Alert & Security Alert.

  Detecting virus alert is notified as Security Alert.

  Please refer to Tutorials – Setting up Notification Alert for details.

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• Can I get Alert Notifications on Host-based security menu?ECL2.0, Host-based Security / Construction, Specification

  Yes.

  Some settings are necessary for this, so please refer to Security Tutorial – Host-based Security – Alert Settings for details.

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• Is there a test virus provided for virus detection testing?ECL2.0, Host-based Security / Construction, Specification

  No. Test viruses are not provided.

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• What kind of setting is necessary on the host where Host-based Security Agent is installed?ECL2.0, Host-based Security / Construction, Specification

  Agent installed on the host will be required to be connected to managed server / TREND MICRO Server through the Internet .
  For further information, please refer to Service Descriptions – Agent communication requirement .

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• In the Host-based Security, Does it appear something pop-up like normal anti-virus software?ECL2.0, Host-based Security

  For Anti-Malware Measures and Web Reputation functions, pop-up will appear at detection only for Windows OS.

  Other functions do not pop up, so please check from the security control panel.

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• About the behavior when coexisting with other company products/Trend Micro products.ECL2.0, Host-based Security

  As for Host-based security, we don’t carry out operation tests including competition tests with products other than Trend Micro on hosts on which the Agent is installed.
  Therefore, we are not able to answer about co-existence with individual software.
  Please check the operation in customer’s environment.
  In addition, we have detailed conditions on coexistence with Trend Micro products.
  For details, please see Trend Micro web site.

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• Is patch application unnecessary when using Managed Virtual-Patch?ECL2.0, Host-based Security

  Even with the function of Managed Virtual-Patch, the potential problem of the software itself will remain.

  In addition, since this function detects communication against vulnerability via the network, thus It is difficult to respond to information has not been established vulnerabilities such as completed on the local side or not definite attack method.

  Please defend with Managed Virtual-Patch until official patch from the manufacturer is provided, and done performing the operation verification etc, please implement a full-blown countermeasure.

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