Host-Based Security(Managed Anti-Virus/Security Package/Virtual Patch) - Documents

• Service introduction
• Support information

Known Issues

There are no related Known Issues.

FAQ

• When I install Managed Host-based Security Package, what types of processes and functions run on the host?ECL2.0, Host-based Security / Operation, Specification

  The types and functions of processes running on the host are as follows (for Linux environment):

  1. ds_agent

  This is Main process of Agent.

  2. ds_am

  This process runs when the anti-malware function is activated.

  3. ds_filter

  This process runs when the firewall or intrusion prevention function is activated.

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• Can I change Username on Host-based Security Operation Screen?ECL2.0, Host-based Security / Specification

  Please do not change Username or Password on on Host-based Security Operation Screen. You will no longer access to Operation Screen because Single Sign On from Enterprise Cloud 2.0 Portal to Operation Screen will be unavailable. If you changed Username or Password, please ask us via Ticket System.

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• Can I set multiple destinations for alert notification emails on Host-based Security menu?ECL2.0, Host-based Security / Construction, Specification

  Yes. By setting “Individual Notifications” in addition to “Basic Alert Destination”, you can set multiple notification destinations as desired.

  Tutorials – Host-based Security – Setting up the Alert Destination

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• Please tell me the global IP address of Trend Micro Server (Smart Protection Server).ECL2.0, Host-based Security / Specification

  Due to the specifications provided by Trend Micro, it is not disclosed.

   

  Reference:
  Service Description – Managed Anti-Virus – Terms And Conditions

  Service Description – Managed Virtual Patch – Terms And Conditions

  Service Description – Managed Host-based Security Package – Terms And Conditions

   

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• Is it possible to manage Host-based Security menus used in several regions / tenants in one security control panel screen?ECL2.0, Host-based Security / Operation, Specification

  Yes. If you want to manage Host-based Security menus used in several regions / tenants in one security control panel screen, please apply for this menu in one region / tenant and apply for all of the orders you want.(Price information is also displayed on one tenant.)

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• On the Managed Anti-Virus administration screen, “Test SMTP Settings” is successful, but the acutual alert mail fails.ECL2.0, Host-based Security / Operation, Specification

  “Testing SMTP settings” is not for verifying whether alert mail is sent, but for verifying the connectivity to the mail server.
  There is a possibility that the setting of the destination address is incomplete as a reason for failing to send the actual alert mail, please check it again.

  Tutorial – Host-based Security – Setting up Alert Email Sending

  Tutorial – Host-based Security – Setting up the Alert Destination

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• Is it possible to change the execution privilege such as ReadOnly restriction to a specific user with Security menu (Managed Firewall etc)?ECL2.0, Host-based Security, Network-based Security / Specification

  As for security menu (ManagedUTM, Managed Firewall) and backup menu, it is not covered by API permission management function, so it is not possible to perform Read Only and access restrictions on specific users.

  Service Descriptions – API authority management – Terms and Conditions of Use

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• How to check upgrade status of Agent in Host-based Security menu?ECL2.0, Host-based Security / Operation, Specification

  You can check it from the management console.
  For the current version, you can double-click the target host and check it in “Version” described in [Overview]> [Processing]> [Software].
  The latest version is displayed in [Administration]> [Update]> [Software]> [Local], so you can check with it.
  You can also confirm by setting alert from [Alert].
  It is also possible to notify e-mails of alerts.

  Tutorials – Host-based Security – Verification after Upgrading the Agent

  Tutorials – Host-based Security – Alert Settings

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• What server is sending the alert mail in the Managed Host-based Security menu?ECL2.0, Host-based Security / Specification

  The alert mail is sent from the managed server.

  Reference:
  Service Descriptions – Managed Anti-Virus – Communication Requirements

  Service Descriptions – Managed Virtual Patch – Communication Requirements

  Service Descriptions – Managed Host-based Security Package – Communication Requirements

  FAQ – Can I get Alert Notifications on Host-based security menu?

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• Is “e-mail address” that registered when ordering Managed Anti-Virus able to change after application?ECL2.0, Host-based Security / Operation, Specification

  Changing the registered e-mail address can be performed when changing the number of your subscriptions or changing the available functions.
  It is not possible to change only the registered e-mail address.

  Reference：

  Tutorial – Changing Available Functions of Your Subscription

  Tutorial – Changing Number of Your Subscription

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