SitemapCase StudyCertification for Enterprise CloudDifference between Managed FW and vFW on configurationDisclaimerECL2.0 Billing GuideEnterprise Cloud 1.0 Support InformationFAQ – Enterprise Cloud 1.0Enterprise Cloud 2.0 Support InformationAmazon Web Services Inter-ConnectivityArcserveBackupBaremetal ServerBlock StorageCloud FoundryColocation Inter-Connectivity (CIC)DC Inter-ConnectivityDedicated HypervisorDeployment Manager betaDNSEnterprise Cloud 1.0 Inter-Connectivity (EIC)Enterprise Cloud 2.0 Inter-ConnectivityFAQ – Enterprise Cloud 2.0File Storage (Premium)File Storage (Standard)Firewall (Brocade 5600 vRouter) : End of Sales 1st of July, 2017Global Server Load BalanceGuest ImageHost-Based Security(Managed Anti-Virus/Security Package/Virtual Patch)HULFTHybrid Cloud with Microsoft AzureHyper-VImage StorageInternet ConnectivityLoad Balancer(NetScaler VPX)Logical NetworkManaged Anti-VirusManaged FirewallManaged Host-based Security PackageManaged UTMManaged Virtual PatchManaged 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(SGD-JP1)Pricing (SGD-JP2)Pricing (SGD-JP4)Pricing (SGD-JP5)Pricing (SGD-SG1)Pricing (SGD-UK1)Pricing (SGD-US1)Pricing (USD-AU1)Pricing (USD-DE1)Pricing (USD-HK1)Pricing (USD-JP1)Pricing (USD-JP2)Pricing (USD-JP4)Pricing (USD-JP5)Pricing (USD-SG1)Pricing (USD-UK1)Pricing (USD-US1)Pricing(AUD-FR1)Pricing(EUR-FR1)Pricing(HKD-FR1)Pricing(USD-FR1)RSS FeedsSearch in Knowledge CenterSecurity & ComplianceServiceAmazon Web Services Inter-ConnectivityArcserveBackupBaremetal ServerBlock StorageCloud FoundryColocation Inter-Connectivity (CIC)DC Inter-ConnectivityDedicated HypervisorDNSEnterprise Cloud 1.0 Inter-Connectivity (EIC)Enterprise Cloud 1.0 Service MenuEnterprise Cloud 2.0 Inter-ConnectivityFile Storage (Premium)File Storage (Standard)Firewall(vsrx)Global Server Load Balanceal Server Load BalanceGoogle Cloud Platform ConnectivityHost-based securityHULFTImage StorageInternet ConnectivityLoad BalancerLogical NetworkMonitoringNetwork-based securityOracleRancher (Docker Container Management)SAP HANASolution Insight (formerly CMP)SQL serverVeeamVirtual ServerVPN GatewayWindows Server Remote Desktop Services SALService Level Agreement(SLA)Service StatusHistorySitemapDocumentsTutorialsService DescriptionsAPI ReferencesSolution GuidesNews（Updated 2020/1/20）Virtual Server/Image Storage maintenance in region (US1, FR1, DE1, UK1, HK1, SG1)Attention to vulnerability of Citrix NetScaler(CVE-2019-19781)Launch of Distributed Secure Internet GateWay solutionsNew release of official image templates in Enterprise Cloud 2.0New release of Windows Sever 2016 Remote Desktop Service SAL in Enterprise Cloud 1.0Customer support during new year holidays（Important）Stop new ordering for back up menu at US1 regionStart Accepting Applications for Enterprise Cloud 2.0 Wasabi Object Storage Service through Portal(Updated 2019/12/3)Virtual Server/Image Storage maintenance in Japan regions (JP1, JP2, P4, JP5)Enterprise Cloud2.0 Maintenance for common componentsKnown IssuesThe volume can not be operated when the instance is deleted while the volume is attachedValue temporarily negative on Monitoring serviceAbout change of monitoring interval of Baremetal Server / Dedicated HypervisorErrors caused by operations on Firewall (vSRX) and Enterprise Cloud 2.0 Interconnectivity (Shared network type) menusDuplicated alerts on Monitoring servicePacket is not delivered in a Logical Network in the case that the packet is fragmentedAbout the issue which can not connect to some sites when using Managed UTM’s WebFilter functionThe volume created by server API with “source_type:blank” property in “block_device_mapping_v2” does not work properlyCPU model recognition errorIssue that communication partially fails on logical link (colocation_logical_link) created in Colocation Inter-Connectivity menu.FAQ（ECL2.0）Is it possible to change the menu from Managed Firewall to Managed UTM, or vice versa?Is there any difference between the procedure to restore from Local Store and the procedure to restore from Double Store in Backup menu?I applied for Multi-Cloud Connect from the business portal but it is displayed as out of service hours.In the details of the usage fee downloaded in the CSV format, there are some individual resources that have id notation only. Can I add notation with resource name?When I try to create a volume of Block Storage / File Storage, “error_creating/Cluster does not have a capacity” has been displayed in the status field of the volume.When I create Stack from the template specifying “device_name”(device path) in “block_device_mapping”, the different device path has been configured.How to set up the NAT configuration from a destination IP address/port number to a destination IP address?The status of Firewall (Brocade 5600 vRouter) displayed on portal has been changed from “Active” to “Shutoff”.Let me know the priority (master/backup) when I register VRRP on Firewall(Brocade 5600 vRouter).How to edit the default gateway of Firewall (Brocade 5600 vRouter)?FAQ（ECL1.0）I forgot my security portal login URL or Password. What should I do?When access the security portal, a screen appears stating that “You are temporarily unable to log in.”In the menu of Virtual server management, there is an option, “Delete All virtual machines”. Does it delete all the virtual machines in the compute resource?When rebooting virtual server, can I reboot by manually or via scheduler on guest OS?What is the power off operation on VM?I forgot virtual server password. Can I reset the password?I failed to reduce disk size of a virtual machine with an error.Can we know the physical server configuration or spec information which is using in Enterprise Cloud?I want to register TCP port number 1024-65535 as a group of service object with vFirewall. Is it possible?If you expand the resource of Global File Storage, does the stored data remain?