SitemapCase StudyCertification for Enterprise CloudDifference between Managed FW and vFW on configurationDisclaimerECL2.0 Billing GuideEnterprise Cloud 1.0 Support InformationFAQ – Enterprise Cloud 1.0Enterprise Cloud 2.0 Support InformationAmazon Web Services Inter-ConnectivityArcserveBackupBaremetal ServerBlock StorageCloud FoundryColocation Inter-Connectivity (CIC)DC Inter-ConnectivityDedicated HypervisorDeployment Manager betaDNSEnterprise Cloud 1.0 Inter-Connectivity (EIC)Enterprise Cloud 2.0 Inter-ConnectivityFAQ – Enterprise Cloud 2.0File Storage (Premium)File Storage (Standard)Firewall (Brocade 5600 vRouter) : End of Sales 1st of July, 2017Global Server Load BalanceGuest ImageHost-Based Security(Managed Anti-Virus/Security Package/Virtual Patch)HULFTHybrid Cloud with Microsoft AzureHyper-VImage StorageInternet ConnectivityLoad Balancer(NetScaler VPX)Logical NetworkManaged Anti-VirusManaged FirewallManaged Host-based Security PackageManaged UTMManaged Virtual PatchManaged WAFMonitoringNetwork-Based Security(Managed FW/UTM/WAF)OraclePower SystemsRancher (Docker Container Management)SAP HANASolution InsightSQL serverVeeamVirtual ServerVPN GatewayvSphere ESXiWebRTC PlatformWindows Server Remote Desktop Services SALFAQs regarding ECL2.0 firewallFeatures and BenefitsFront PageInquiryLegal/SLALogin Enterprise CloudManaged Cloud Platform (MCP)Pricing / Pricing CalculatorPricing (AUD-AU1)Pricing (AUD-DE1)Pricing (AUD-HK1)Pricing (AUD-JP1)Pricing (AUD-JP2)Pricing (AUD-JP4)Pricing (AUD-JP5)Pricing (AUD-SG1)Pricing (AUD-UK1)Pricing (AUD-US1)Pricing (EUR-AU1)Pricing (EUR-DE1)Pricing (EUR-HK1)Pricing (EUR-JP1)Pricing (EUR-JP2)Pricing (EUR-JP4)Pricing (EUR-JP5)Pricing (EUR-SG1)Pricing (EUR-UK1)Pricing (EUR-US1)Pricing (HKD-AU1)Pricing (HKD-DE1)Pricing (HKD-HK1)Pricing (HKD-JP1)Pricing (HKD-JP2)Pricing (HKD-JP4)Pricing (HKD-JP5)Pricing (HKD-SG1)Pricing (HKD-UK1)Pricing (HKD-US1)Pricing (SGD-AU1)Pricing (SGD-DE1)Pricing (SGD-FR1)Pricing (SGD-HK1)Pricing (SGD-JP1)Pricing (SGD-JP2)Pricing (SGD-JP4)Pricing (SGD-JP5)Pricing (SGD-SG1)Pricing (SGD-UK1)Pricing (SGD-US1)Pricing (USD-AU1)Pricing (USD-DE1)Pricing (USD-HK1)Pricing (USD-JP1)Pricing (USD-JP2)Pricing (USD-JP4)Pricing (USD-JP5)Pricing (USD-SG1)Pricing (USD-UK1)Pricing (USD-US1)Pricing(AUD-FR1)Pricing(EUR-FR1)Pricing(HKD-FR1)Pricing(USD-FR1)RSS FeedsSearch in Knowledge CenterSecurity & ComplianceServiceAmazon Web Services Inter-ConnectivityArcserveBackupBaremetal ServerBlock StorageColocation Inter-Connectivity (CIC)DC Inter-ConnectivityDedicated HypervisorDNSEnterprise Cloud 1.0 Inter-Connectivity (EIC)Enterprise Cloud 1.0 Service MenuEnterprise Cloud 2.0 Inter-ConnectivityFile Storage (Standard)Firewall(vsrx)Global Server Load Balanceal Server Load BalanceGoogle Cloud Platform ConnectivityHost-based securityImage StorageInternet ConnectivityLoad BalancerLogical NetworkMonitoringNetwork-based securityOracleRancher (Docker Container Management)Solution Insight (formerly CMP)SQL serverVirtual ServerVPN GatewayWindows Server Remote Desktop Services SALService Level Agreement(SLA)Service StatusHistorySitemapDocumentsTutorialsService DescriptionsAPI ReferencesSolution GuidesNewsECL2.0 Virtual Network Infrastructure Maintenance(Updated 2020/3/24)New release of Load Balancer (NetScaler VPX) version fixes the vulnerability(CVE-2019-19781) and End of Sales of old version in Enterprise Cloud 2.0New release of an official image template in Enterprise Cloud2.0Attention to information for Baremetal Server General Purposev2 issue at Enterprise Cloud 2.0（Updated 3/25/2020）Virtual Server/Image Storage maintenance in region (US1, FR1, DE1, UK1, HK1, SG1)End of new sales and service for middleware”Veeam” at Enterprise Cloud2.0New release of Arcserve V7.0 at Enterprise Cloud2.0New release of Firewall (vSRX) version and end of sales and support of old version at Enterprise Cloud2.0Addition of new menu for Anonymously Processed Information creation software at Enterprise Cloud2.0Addition of Tokyo region for Wasabi ObjectStorage at Enterprise Cloud2.0Known IssuesMetadata cannot be used when creating a new dedicated hypervisorThe interface is not recognized communication is interrupted in the Firewall (vSRX) menu.The volume can not be operated when the instance is deleted while the volume is attachedValue temporarily negative on Monitoring serviceAbout change of monitoring interval of Baremetal Server / Dedicated HypervisorErrors caused by operations on Firewall (vSRX) and Enterprise Cloud 2.0 Interconnectivity (Shared network type) menusDuplicated alerts on Monitoring servicePacket is not delivered in a Logical Network in the case that the packet is fragmentedAbout the issue which can not connect to some sites when using Managed UTM’s WebFilter functionThe volume created by server API with “source_type:blank” property in “block_device_mapping_v2” does not work properlyFAQ（ECL2.0）I would like to change the plan of Load balancer(NetScaler VPX). What do I need to pay attention to? Is there anything I should not do? What do I need to do to avoid any issue or error? Any precautions?The error is shown when I applied for the subscription of Azure in the control panel.Concerning “Hybrid Cloud with Microsoft Azure”, since when can I get the charge details of the previous month?Regarding “Hybrid Cloud with Microsoft Azure”, is there any limit of data amount when download the charge details?I Can’t download the charge details on “Hybrid Cloud with Microsoft Azure”.Is it possible to change the menu from Managed Firewall to Managed UTM, or vice versa?Is there any difference between the procedure to restore from Local Store and the procedure to restore from Double Store in Backup menu?I applied for Multi-Cloud Connect from the business portal but it is displayed as out of service hours.In the details of the usage fee downloaded in the CSV format, there are some individual resources that have id notation only. Can I add notation with resource name?When I try to create a volume of Block Storage / File Storage, “error_creating/Cluster does not have a capacity” has been displayed in the status field of the volume.FAQ（ECL1.0）I forgot my security portal login URL or Password. What should I do?When access the security portal, a screen appears stating that “You are temporarily unable to log in.”In the menu of Virtual server management, there is an option, “Delete All virtual machines”. Does it delete all the virtual machines in the compute resource?When rebooting virtual server, can I reboot by manually or via scheduler on guest OS?What is the power off operation on VM?I forgot virtual server password. Can I reset the password?I failed to reduce disk size of a virtual machine with an error.Can we know the physical server configuration or spec information which is using in Enterprise Cloud?I want to register TCP port number 1024-65535 as a group of service object with vFirewall. Is it possible?If you expand the resource of Global File Storage, does the stored data remain?