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News
- New Release of Rocky Linux Official Image Template in Enterprise Cloud 2.0
- Group B Menus Sold Out in JP2 Region
- Version upgrade of Service Platform, End of Support for Agent Version11 for Managed Anti-Virus, Managed Virtual Patch and Managed Host-based Security in ECL2.0
- End of Sale and Support of Virtual Server/ Bare Metal Server/ Hypervisor/ Middleware/ License Menu of Windows Server 2012 in ECL2.0 and Windows Server 2012 of Compute Resource/ 2012 R2 in ECL1.0
- Version upgrade of Service platform and End of Support for Agent Version11 for Managed Anti-Virus, Managed Virtual Patch and Managed Host-based Security on ECL2.0
- Suspension of acceptance of license switch services in Virtual Server
- End of General Support for Baremetal Server v2 flavor
- Attention to Load Balancer (NetScaler VPX) issue of ECL2.0
- Agent upgrade for Managed Anti-Virus, Managed Virtual Patch and Managed Host-based Security Package at ECL2.0
- (Recovered) Smart Data Platform (Enteprise Cloud 2.0) service Outage Information (2022-03-01)
Known Issues
- Attempting to manage DNS menu using Enterprise Cloud CLI / SDK and Terraform Enterprise Cloud Provider received HTTP status code 404
- Menus related to the Cloud Management Platform are not displayed
- “PPMD_READ_ERROR” log is output continuously on firewall vSRX 20.4R2
- OS boot failure on Red Hat Enterprise Linux 8.1
- Difference between the version of the load balancer (NetScaler VPX) plan name and that displayed on the CLI after creation
- yum and dnf commands fail on Red Hat Enterprise Linux 8
- Event that there is a difference between the display setting and the actual setting regarding to some default service object of Managed Firewall / UTM
- Issues may occur after restarting when adding a certificate / key file with the same name as an existing certificate / key file to Load balancer (NetScaler VPX)
- Load Balancer(NetScaler VPX) will restart unexpectedly
- Virtual Server Incoming Traffic and Outgoing Traffic are displayed in reverse on Monitoring service
FAQ（ECL2.0）
- When I set Mac address of “Allowed Address Pair” of Logical Network in capital letters, an error appears.
- What is the session retention time of the Managed WAF?
- How to switch the VM (with HA function) intentionally when hypervisor failure on a trial basis?
- After the reboot of vLoad balancer, the configuration of SSL certificate seems to be missing.
- What are the message for “Smart Protection Server disconnected for Smart Scan”?
- We are planning to update the Linux OS kernel, but how can we check if the Linux version of the Agent supports it?
- I logged in from the Azure portal, but I can’t operate resources.
- I installed Host-based Security (HBS) in an ECL 1.0 VM but the computer information is not registered on the WebUI. What is the cause of this problem and how do I fix it?
- When I tried to open my tenant via Cloud Computing Control Panel with Google Chrome, the other tenant which I didn’t specify was opened.
- ACL, Kerberos, or pNFS authentication are available on Block Storage menu?
FAQ（ECL1.0）
- I forgot my security portal login URL or Password. What should I do?
- When access the security portal, a screen appears stating that “You are temporarily unable to log in.”
- In the menu of Virtual server management, there is an option, “Delete All virtual machines”. Does it delete all the virtual machines in the compute resource?
- When rebooting virtual server, can I reboot by manually or via scheduler on guest OS?
- What is the power off operation on VM?
- I forgot virtual server password. Can I reset the password?
- I failed to reduce disk size of a virtual machine with an error.
- Can we know the physical server configuration or spec information which is using in Enterprise Cloud?
- I want to register TCP port number 1024-65535 as a group of service object with vFirewall. Is it possible?
- If you expand the resource of Global File Storage, will the stored data remain?