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News
- （Updated 2020/5/18）Virtual Server/Image Storage maintenance in region (US1, FR1, DE1, UK1, HK1, SG1)
- (Resumed)new ordering for back up menu at US1 region
- (Attension)Stop new ordering for Managed WAF in DE1/FR1 region
- End of Service for Enterprise Cloud1.0 in US Region
- (Update 4/10/2020)[Postpone]ECL2.0 Virtual Network Infrastructure Maintenance
- New release of official image templates and end of sales of some official image templates for Dedicated Hypervisor at Enterprise Cloud2.0
- End of support for Host-based Security Agent version 9.6 at Enterprise Cloud2.0
- New release of “Managed v Platform Powered by VMware” at Enterprise Cloud2.0
- End of sales and service for the official image templates “CoreOS” of Baremetal Server menu in Enterprise Cloud2.0
- (Updated 2020/3/24)New release of Load Balancer (NetScaler VPX) version fixes the vulnerability(CVE-2019-19781) and End of Sales of old version in Enterprise Cloud 2.0
Known Issues
- Metadata cannot be used when creating a new dedicated hypervisor
- The interface is not recognized communication is interrupted in the Firewall (vSRX) menu.
- The volume can not be operated when the instance is deleted while the volume is attached
- Value temporarily negative on Monitoring service
- About change of monitoring interval of Baremetal Server / Dedicated Hypervisor
- Errors caused by operations on Firewall (vSRX) and Enterprise Cloud 2.0 Interconnectivity (Shared network type) menus
- Duplicated alerts on Monitoring service
- Packet is not delivered in a Logical Network in the case that the packet is fragmented
- About the issue which can not connect to some sites when using Managed UTM’s WebFilter function
- The volume created by server API with “source_type:blank” property in “block_device_mapping_v2” does not work properly
FAQ（ECL2.0）
- Is it possible to separate the billing destination of the usage fee for each tenant?
- I can’t move the mouse pointer (mouse cursor) on the console screen accessed via the Cloud Computing Control Panel. (Mouse cursor is stuck on screen, and won’t move.)
- Is there any influence such as disconnection of the network when changing SSL protocol in SSL Parameter setting of LoadBalancer?
- When I tried to create a volume, “Error writing field to database (HTTP 400)” was shown and I could not create the volume.
- I don’t know how to create the organizational virtual data center network in “Managed v Platform Powered by VMware – vCloud Director Tenant Portal”
- I can’t login to the portal of “Managed v Platform Powered by VMware – vCloud Director Tenant Portal”.
- I can’t delete the organizational virtual data center network in “Managed v Platform Powered by VMware – vCloud Director Tenant Portal”
- I don’t know the password of the organization user in Mmanaged v Platform Powered by VMware – vCloud Director tenant portal.
- I don’t know the URL of “vCloud Director tenant portal” of “Managed v Platform Powered by VMware”.
- I don’t know (or I forgot) the password of the organization user (Organization Administrator) of “Managed v Platform Powered by VMware – vCloud Director Tenant Portal”
FAQ（ECL1.0）
- I forgot my security portal login URL or Password. What should I do?
- When access the security portal, a screen appears stating that “You are temporarily unable to log in.”
- In the menu of Virtual server management, there is an option, “Delete All virtual machines”. Does it delete all the virtual machines in the compute resource?
- When rebooting virtual server, can I reboot by manually or via scheduler on guest OS?
- What is the power off operation on VM?
- I forgot virtual server password. Can I reset the password?
- I failed to reduce disk size of a virtual machine with an error.
- Can we know the physical server configuration or spec information which is using in Enterprise Cloud?
- I want to register TCP port number 1024-65535 as a group of service object with vFirewall. Is it possible?
- If you expand the resource of Global File Storage, does the stored data remain?