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News
- （Updated 2020/1/20）Virtual Server/Image Storage maintenance in region (US1, FR1, DE1, UK1, HK1, SG1)
- Attention to vulnerability of Citrix NetScaler(CVE-2019-19781)
- Launch of Distributed Secure Internet GateWay solutions
- New release of official image templates in Enterprise Cloud 2.0
- New release of Windows Sever 2016 Remote Desktop Service SAL in Enterprise Cloud 1.0
- Customer support during new year holidays
- （Important）Stop new ordering for back up menu at US1 region
- Start Accepting Applications for Enterprise Cloud 2.0 Wasabi Object Storage Service through Portal
- (Updated 2019/12/3)Virtual Server/Image Storage maintenance in Japan regions (JP1, JP2, P4, JP5)
- Enterprise Cloud2.0 Maintenance for common components
Known Issues
- The volume can not be operated when the instance is deleted while the volume is attached
- Value temporarily negative on Monitoring service
- About change of monitoring interval of Baremetal Server / Dedicated Hypervisor
- Errors caused by operations on Firewall (vSRX) and Enterprise Cloud 2.0 Interconnectivity (Shared network type) menus
- Duplicated alerts on Monitoring service
- Packet is not delivered in a Logical Network in the case that the packet is fragmented
- About the issue which can not connect to some sites when using Managed UTM’s WebFilter function
- The volume created by server API with “source_type:blank” property in “block_device_mapping_v2” does not work properly
- CPU model recognition error
- Issue that communication partially fails on logical link (colocation_logical_link) created in Colocation Inter-Connectivity menu.
FAQ（ECL2.0）
- Is it possible to change the menu from Managed Firewall to Managed UTM, or vice versa?
- Is there any difference between the procedure to restore from Local Store and the procedure to restore from Double Store in Backup menu?
- I applied for Multi-Cloud Connect from the business portal but it is displayed as out of service hours.
- In the details of the usage fee downloaded in the CSV format, there are some individual resources that have id notation only. Can I add notation with resource name?
- When I try to create a volume of Block Storage / File Storage, “error_creating/Cluster does not have a capacity” has been displayed in the status field of the volume.
- When I create Stack from the template specifying “device_name”(device path) in “block_device_mapping”, the different device path has been configured.
- How to set up the NAT configuration from a destination IP address/port number to a destination IP address?
- The status of Firewall (Brocade 5600 vRouter) displayed on portal has been changed from “Active” to “Shutoff”.
- Let me know the priority (master/backup) when I register VRRP on Firewall(Brocade 5600 vRouter).
- How to edit the default gateway of Firewall (Brocade 5600 vRouter)?
FAQ（ECL1.0）
- I forgot my security portal login URL or Password. What should I do?
- When access the security portal, a screen appears stating that “You are temporarily unable to log in.”
- In the menu of Virtual server management, there is an option, “Delete All virtual machines”. Does it delete all the virtual machines in the compute resource?
- When rebooting virtual server, can I reboot by manually or via scheduler on guest OS?
- What is the power off operation on VM?
- I forgot virtual server password. Can I reset the password?
- I failed to reduce disk size of a virtual machine with an error.
- Can we know the physical server configuration or spec information which is using in Enterprise Cloud?
- I want to register TCP port number 1024-65535 as a group of service object with vFirewall. Is it possible?
- If you expand the resource of Global File Storage, does the stored data remain?