SitemapCase StudyCertification for Enterprise CloudDifference between Managed FW and vFW on configurationDisclaimerECL2.0 Billing GuideEnterprise Cloud 1.0 Support InformationFAQ – Enterprise Cloud 1.0Enterprise Cloud 2.0 Support InformationAmazon Web Services Inter-ConnectivityArcserveBackupBaremetal ServerBlock StorageCloud FoundryColocation Inter-Connectivity (CIC)DC Inter-ConnectivityDedicated HypervisorDeployment Manager betaDNSEnterprise Cloud 1.0 Inter-Connectivity (EIC)Enterprise Cloud 2.0 Inter-ConnectivityFAQ – Enterprise Cloud 2.0File Storage (Premium)File Storage (Standard)Firewall (Brocade 5600 vRouter) : End of Sales 1st of July, 2017Global Server Load BalanceGuest ImageHost-Based Security(Managed Anti-Virus/Security Package/Virtual Patch)HULFTHybrid Cloud with Microsoft AzureHyper-VImage StorageInternet ConnectivityLoad Balancer(NetScaler VPX)Logical NetworkManaged Anti-VirusManaged FirewallManaged Host-based Security PackageManaged UTMManaged Virtual PatchManaged 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(SGD-JP1)Pricing (SGD-JP2)Pricing (SGD-JP4)Pricing (SGD-JP5)Pricing (SGD-SG1)Pricing (SGD-UK1)Pricing (SGD-US1)Pricing (USD-AU1)Pricing (USD-DE1)Pricing (USD-HK1)Pricing (USD-JP1)Pricing (USD-JP2)Pricing (USD-JP4)Pricing (USD-JP5)Pricing (USD-SG1)Pricing (USD-UK1)Pricing (USD-US1)Pricing(AUD-FR1)Pricing(EUR-FR1)Pricing(HKD-FR1)Pricing(USD-FR1)RSS FeedsSearch in Knowledge CenterSecurity & ComplianceServiceAmazon Web Services Inter-ConnectivityArcserveBackupBaremetal ServerBlock StorageColocation Inter-Connectivity (CIC)DC Inter-ConnectivityDedicated HypervisorDNSEnterprise Cloud 1.0 Inter-Connectivity (EIC)Enterprise Cloud 1.0 Service MenuEnterprise Cloud 2.0 Inter-ConnectivityFile Storage (Standard)Firewall(vsrx)Global Server Load Balanceal Server Load BalanceGoogle Cloud Platform ConnectivityHost-based securityImage StorageInternet ConnectivityLoad BalancerLogical NetworkMonitoringNetwork-based securityOracleRancher (Docker Container Management)Solution Insight (formerly CMP)SQL serverVirtual ServerVPN GatewayWindows Server Remote Desktop Services SALService Level Agreement(SLA)Service StatusHistorySitemapDocumentsTutorialsService DescriptionsAPI ReferencesSolution GuidesNews（Updated 2020/5/18）Virtual Server/Image Storage maintenance in region (US1, FR1, DE1, UK1, HK1, SG1)(Resumed)new ordering for back up menu at US1 region(Attension)Stop new ordering for Managed WAF in DE1/FR1 regionEnd of Service for Enterprise Cloud1.0 in US Region(Update 4/10/2020)[Postpone]ECL2.0 Virtual Network Infrastructure MaintenanceNew release of official image templates and end of sales of some official image templates for Dedicated Hypervisor at Enterprise Cloud2.0End of support for Host-based Security Agent version 9.6 at Enterprise Cloud2.0New release of “Managed v Platform Powered by VMware” at Enterprise Cloud2.0End of sales and service for the official image templates “CoreOS” of Baremetal Server menu in Enterprise Cloud2.0(Updated 2020/3/24)New release of Load Balancer (NetScaler VPX) version fixes the vulnerability(CVE-2019-19781) and End of Sales of old version in Enterprise Cloud 2.0Known IssuesMetadata cannot be used when creating a new dedicated hypervisorThe interface is not recognized communication is interrupted in the Firewall (vSRX) menu.The volume can not be operated when the instance is deleted while the volume is attachedValue temporarily negative on Monitoring serviceAbout change of monitoring interval of Baremetal Server / Dedicated HypervisorErrors caused by operations on Firewall (vSRX) and Enterprise Cloud 2.0 Interconnectivity (Shared network type) menusDuplicated alerts on Monitoring servicePacket is not delivered in a Logical Network in the case that the packet is fragmentedAbout the issue which can not connect to some sites when using Managed UTM’s WebFilter functionThe volume created by server API with “source_type:blank” property in “block_device_mapping_v2” does not work properlyFAQ（ECL2.0）Is it possible to separate the billing destination of the usage fee for each tenant?I can’t move the mouse pointer (mouse cursor) on the console screen accessed via the Cloud Computing Control Panel. (Mouse cursor is stuck on screen, and won’t move.)Is there any influence such as disconnection of the network when changing SSL protocol in SSL Parameter setting of LoadBalancer?When I tried to create a volume, “Error writing field to database (HTTP 400)” was shown and I could not create the volume.I don’t know how to create the organizational virtual data center network in “Managed v Platform Powered by VMware – vCloud Director Tenant Portal”I can’t login to the portal of “Managed v Platform Powered by VMware – vCloud Director Tenant Portal”.I can’t delete the organizational virtual data center network in “Managed v Platform Powered by VMware – vCloud Director Tenant Portal”I don’t know the password of the organization user in Mmanaged v Platform Powered by VMware – vCloud Director tenant portal.I don’t know the URL of “vCloud Director tenant portal” of “Managed v Platform Powered by VMware”.I don’t know (or I forgot) the password of the organization user (Organization Administrator) of “Managed v Platform Powered by VMware – vCloud Director Tenant Portal”FAQ（ECL1.0）I forgot my security portal login URL or Password. What should I do?When access the security portal, a screen appears stating that “You are temporarily unable to log in.”In the menu of Virtual server management, there is an option, “Delete All virtual machines”. Does it delete all the virtual machines in the compute resource?When rebooting virtual server, can I reboot by manually or via scheduler on guest OS?What is the power off operation on VM?I forgot virtual server password. Can I reset the password?I failed to reduce disk size of a virtual machine with an error.Can we know the physical server configuration or spec information which is using in Enterprise Cloud?I want to register TCP port number 1024-65535 as a group of service object with vFirewall. Is it possible?If you expand the resource of Global File Storage, does the stored data remain?