FAQ（ECL1.0）

ECL1.0 - FAQ

• All(127)
• Operation(1)
• Specification(2)

• I have multiple Enterprise Cloud contracts. Can I download a private template from one site and deploy it to another site?Private Catalog

  When you download a private template, the OS license is deleted automatically. Then, basically we don't support using the same private template over some sites.

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• In order to set the Static route on the Integrated Network Appliance(INA) on the VPN transit interface towards to the server segment, error has shown up as "Duplicate on the specific Network" and unable to configure.Integrated Network Appliance

  INA could not set static routing which is duplicate or overlap to the server segment. Also below address block is prohibit to set the static routing on INA.

  • The Global IP that customer has purchased.
  • The IP address block for VPN transit.
  • The IP address block, which is prohibited to assign, is described in the Service Spec documentation's Server segment chapter.

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• I forgot virtual server password. Can I reset the password?Compute Resource

  We are afraid we do not provide the function to reset virtual server password.
  However, we could tell you the initial login password which was sent as secure message when virtual server was created.
  Please understand that we cannot verify passwords that were set by customers.

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• Can we achieve direct routing on the Integrated Network Appliance (INA) from VPN or Internet to the another?Integrated Network Appliance

  No, you can not set those direct routing on the INA as such. If we found those setting has configured on the INA, we are going to delete or restrict the usage without notice.

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• Activation is required when tried to create virtual machine by using Windows OS's public template.Public Catalog

  When Activation is requested, please check route settings of guest OS on virtual server.

  In case of configuring non vfirewall address to default gateway, please configure new routings on guest OS.
  After new routings are configured and connected to license server is up, guest OS of virtual server automatically conducts Activation.

  Please see below link for how to change default gateway via vFirewall.

  "In Windows Server 2012, I would like to change the default gateway used by the vFirewall (or some other integrated network appliance). If need to add new static routing information, what sort of information exactly should I add?"

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• Can we change Firewall rule order on Integrated Network Appliance(INA)?Integrated Network Appliance

  Firewall priority order can be changed on the Customer Portal. The rule which is listed on the higher will be the high priority order rule.

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• What is the power off operation on VM?Compute Resource

  Shutdown the vApp and then Power off will be the recommended operation for the safe shutdown.

  Please be careful to Power off the vApp when the vApp is power on status, the data on the Guest OS may be broke due to the forcible power off of VM.

  Shutdown operation is required to install and running VMware tools on the VM.

  Please find the Enterprise Cloud user guide, operate vApp chapter.

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• What is the Service Spec for the Integrated Network Appliance(INA) session timeout value?Integrated Network Appliance

  For TCP traffic, 1 hour will be the session timeout, when there is no traffic.
  For UDP traffic, 30 Sec will be the session timeout, when there is no traffic in the same port.

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• Created virtual server from Redhat Enterprise Linux template. How do I activate with single user mode of OS?Compute Resource

  Please refer to below steps for activation.
  Please note that the steps mentioned below need to be done via console screen of customer portal.
  *In certain cases, it cannot be activated with below method due to OS environment.

  1. Press "ESC" when starting server then the screen will transition to GRUB menu
  2. Select the kernel you wish to activate and press "e" to transition to edit mode
  3. Insert " single"(Space before "single") after command is shown
  4. Press "Enter" to finish edit mode
  5. Press "b" on GRUB menu screen to boot
  6. Activate by single-user mode

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• I am using Integrated Network Appliance(INA). Can I change subnet mask of Global IP address block?Integrated Network Appliance

  No, you cannot change the subnet mask of Global IP address after the release of Internet connectivity of INA. Please decide Global IP address block from /27 to /29 when you submit service order.

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