FAQ（ECL1.0）

ECL1.0 - FAQ

• All(127)
• Operation(1)
• Specification(2)

• I forgot my security portal login URL or Password. What should I do?ECL1.0, Security Option

  Please contact salesperson.

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• When access the security portal, a screen appears stating that "You are temporarily unable to log in."ECL1.0, Security Option

  There is a possibility that the browser cache remains and an error message is displayed.

  Please clear your browser cache and try logging in again.

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• Please tell me the pre-set default parameters of IPsec functionality on Integrated Network Appliance(INA).Integrated Network Appliance

  For the default parameters of IPsec, please refer to "Enterprise Cloud Functional Description".
  (It might be changed without notification.)

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• Global portal authority cannot be modified after adding accounts via customer portal.Portal

  It takes approximately 15-30mins to reflect the changes made via customer portal.
  Please wait for a while before making other changes.

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• Please tell me how to cancel the service?Others

  Please get in touch with an account manager for cancellation.

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• Does Active mode is supported on the IPsec functionality on Integrated Network Appliance(INA)?Integrated Network Appliance

  No, Active mode is not supported. Peer IP must be the static IP, which can be reachable from INA.

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• On the Customer Portal Button has grayed out and could not proceed to operate the VM.Portal

  In order to the usage on customer portal or Infrastructure, it may take a time to operate VM via Portal. It can be operated after 10 to 20 Seconds in normal situation.
  Also, the VM operation may be rock then the server is under another operation.

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• If you expand the resource of Global File Storage, will the stored data remain?Compute Resource

  Yes, the stored data remains after expanding Global File Storage size.

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• For Integrated Network Appliance, we are planning on setting IPsec connection termination. IPsec addresses are duplicated between sites but if duplication is occurring in Peer Network, could we terminate IPsec tunnel?Integrated Network Appliance

  IPsec tunnel connection termination cannot be set if addresses are duplicated in Peer Network.

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• What is the necessary setting when we receive notification e-mail on the ticket update?Portal

  Ticket notification receiver can be set, when you create ticket.
  * At the bottom of the ticket creation part.

  Notification will be done to the recipient who has selected.

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