News

(Updated 2019/6/5)Reannouncing EOS/EOL for old versions of Load Balancer (NetScaler VPX)


[2019/6/5]Updated EOL  for 「11.0-67.12 Standard Edition」

[2019/3/7] Updated notes after EOL and frequently asked questions.

[2019/2/22]First update

 

Thank you for using NTT Communications Enterprise Cloud 2.0 (ECL) service. As we announced last February in Announcing new version release and old version EOS/EOS date for Load Balancer(NetScaler VPX), we inform you about End of Sales(EOS) and End of Life(EOL) for old versions of Load Balancer(NetScaler VPX) again.

EOS/EOL for versions

Menu/VersionEOSEOL※2※3
Load Balancer

(NetScaler VPX)

10.5-57.7 Standard Edition

From February, 2019April 30th,2020
Load Balancer

(NetScaler VPX)

11.0-67.12 Standard Edition

From February, 2019May 30th, 2019

*1 Upgrading OS version is not available in this menu, so customer need to contract with the new version of the Load Balancer (NetScaler VPX) and switch from the old one. For details, please refer to the procedure “Replacing between different versions” in ECL Knowledge Center tutorial.

*2 It is based on EOL policy of the product manufacturer. For details, please refer to “NetScaler ADC” in following link.

https://www.citrix.com/support/product-lifecycle/product-matrix.html

*3 After EOL, we will not provide support other than fault handling of virtual server infrastructure and customer portal / API. Please keep in mind that billing continues at the same price and does not guarantee the operation after changing the infrastructure version scheduled in the future. Please refer to Service Description for life cycle policy.

 

【FAQs】

Q1:Can I keep using EOS(End of Sales) version of LoadBalancer (NetScaler VPX)?

A1:Yes.Until EOL(End of Life), we will provide support for inquiries regarding technical contents and usage of LoadBalancer(NetScaler VPX).
However, after EOL(End of Life),  we will not provide support other than support for failure of virtual server infrastructure and Customer Portal / API.
It is also important to note that charges will continue for the same amount and will not guarantee operation after future changes to the underlying version. Information on lifecycle policies can be found in the Service Description (https://ecl.ntt.com/en/documents/service-descriptions/rsts/network/loadbalancer.html).

 

Q2:What would happen when vulnerability or bugs are found in EOS(End of Sales) version of LoadBalancer (NetScaler VPX)?

A2:Until EOL(End of Life), we will provide the information about vulnerability and software bugs and workarounds if the product manufacturer offers.
After EOL(End of Life), we will not be able to receive repairs on vulnerabilities and bugs by the product manufacturer, please use a new version which the vulnerabilities and bugs are fixed.

 

Q3:How long Product Support wil be provided for EOS(End of Sales) version of LoadBalancer (NetScaler VPX)?

A3:You can make an inquary until EOL(End of Life).

 

Q4:Can I upgrade service plans of EOS(End of Sales) version of LoadBalancer (NetScaler VPX)?

A4:Yes. Service Plan upgrade is available.

 

Q5:Where can I find the information on EOL of Load Balancer (NetScaler VPX)?

A5:It is based on EOL(End of Life) policy of the product manufacturer. For details, please refer to “NetScaler ADC” in following link.
https://www.citrix.com/support/product-lifecycle/product-matrix.html

 

Q6:How do I replace the older version of Load Balancer (NetScaler VPX) with the newer version?

A6:For details, please refer to the procedure “Replacing between different versions” in ECL Knowledge Center tutorial (https://ecl.ntt.com/en/documents/tutorials/rsts/LoadBalancer/netscaler-vpx/replace.html )

 

Q7:Can NTTCom do replacing the old version of the Load Balancer (NetScaler VPX) with the new version?

A7:Since this menu does not provide upgrading to the new version, customers need to subscribe to the new version of Load Balancer (NetScaler VPX) and switch from the old version of Load Balancer (NetScaler VPX). Please refer to Replacing between different version (https://ecl.ntt.com/en/documents/tutorials/rsts/LoadBalancer/netscaler-vpx/replace.html )for the procedure for switching Load Balancer.

 

Q8:What should I do if I would like to add EOS(End of Sales) version of Load Balancer(NetScaler VPX)?

A8:New sales have been suspended, so you cannot add any more.