News

Error message while trying to add /28 Subnet Mask of Global IP in SG1/AU1 region


Due to strong sales in Enterprise Cloud, /28 subnet mask of Global IP (GIP) in SG1/AU1 is temporarily suspended, and the following error message will be displayed while trying to subscribe to the subnet mask.

“error: IP subnet reservation failed.error:ERR_NOT_FOUND”

Please be informed that /32 – /29 subnet masks of GIPs are still available. However, kindly consider that there is a cap on number of subnet masks of Global IP available, 4 subnet masks per tenant.

Sales resumption of the /28 subnet mask of GIP is scheduled for July 2017. We will notify customer through our website “Knowledge Center” as soon as the service becomes available. We deeply apologize for the inconvenience caused.