Information about Firefox browser degradation in Enterprise Cloud 1.0 customer portal connectivity

Dear valued customers,

We would like to thank you for using ECL1.0 service and your continued support.


Due to degradation of the latest Firefox Mozilla browser , version 52.0 released on 7th March 2017 or later, customer fails to open ECL customer portal console with the latest version. Because this and newer version of Firefox do not support Netscape plugin API (NPAPI) and which has been used for ECL1.0 customer portal connectivity.

Here are some solutions you could take:


  1. Use Mozilla Firefox version 51 or earlier. You can download it from the link below.


  1. Use Mozilla Firefox ESR version.

You can use the plugin with Firefox 52(ESR) as of 7th March 2017.


  1. Use Internet Explorer 11.


The rest of services, besides ECL1.0 customer portal connectivity, can be available with Mozilla Firefox version 52.0. We apologize for any inconvenience this may have caused you.