Known Issues

About an event that causes an error when operating the customer portal of the firewall

(:Last updated)

Overview of the Issue

In the firewall (Brocade 5600 vRouter) menu, there may be cases where the status becomes “error” when operating the following customer portal.

  • Create a new firewall
  • Change plan of firewall
  • Connecting the interface to the logical network and disconnecting the interface
  • Reset password
  • Restart from customer portal


When the status becomes “error”, you need to delete and re-create the firewall (Brocade 5600 vRouter) by the customer.

When you use the firewall (Brocade 5600 vRouter) menu, please make sure to back up the configuration.