FAQ

The instance which installed VM-Series provided by Palo Alto Networks is suddenly fail to connection.

(:Last updated)

Although the Instance created by own brought image is not supported, it is reported that the Instance which installed VM-Series provided by Palo Alto Networks is suddenly fail to connection when DPDK(Data Plane Development Kit) on driver configuration sets "ON".
Furthermore, DPDK is not supported in the instance of Virtual Server as below;
FAQ - Is DPDK supported in Virtual Server?

Just for your information, it's out of support but here is the procedure change DPDK setting to "OFF".

1. Checking DPDK setting in the instance

Executing the following command, and check DPDK setting whether ON or OFF

show system setting dpdk-pkt-io

- If DPDK is "ON", the following message is appeared

Device current Packet IO mode: DPDK

- If DPDK is "OFF", the following message is appeared

Device current Packet IO mode: Packet MMAP

2. Change DPDK to "OFF"

Change DPDK to "OFF" by executing the following command

set system setting dpdk-pkt-io off

After changing, reboot device and/or system as necessary, and please check DPDK setting by the procedure 1.

 

*)The Instance created by own brought image is not supported.
Please note the information on this page is just for your information as our knowledge base.
The above setting how to change DPDK may change without prior notice by any reason such as Palo Alto Networks policy.
Also, please confirm and test for checking any impacts by customer self because it is not supported.

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