What should I confirm when I receive HA message?
HA causes the instance to shutdown&launch.
Please check the following FAQ's, which might happen according to instance shutdown & launch.
*) The required actions are different in the regions where below maintenance is completed. You can find the details in the following page.
News - Virtual Server/Image Storage maintenance in Japan regions (JP1, JP2, P4, JP5)
These all can happen when shutdown&launch instance.
We recommend you to shutdown&launch instance in advance, and check if these events happen.
If the HA setting is turned off (=disabled/False) and the instance should be stopped by any trouble with the hypervisor, the customer can't boot it via Cloud Computing Control Panel.
In that case, the customer needs to delete and recreate the instance or needs to contact support desk via the ticket to ask us to boot it.
If the customer requests us to boot the instance via the ticket as an urgent case, please be advised that we will conduct the recovery operation in Japanese business hours (Mon - Fri, 10am - 5pm) since the recovery operation accompanies the operational risks such as changing the database entries and so forth and we need to assign the special members to do it.
Thank you for your understanding.