FAQ(ECL2.0)
SAP HANA - FAQ
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Does NTT Com have a plan supporting SAP HANA2.0 at this service?ECL2.0, SAP HANA
No. NTT Com does NOT have that plan.
If Customers need SAP HANA2.0, they can consider Enterprise Cloud for ERP.Please refer to the following about Enterprise Cloud for ERP.
http://www.ntt.com/en/about-us/press-releases/news/article/2017/0927.html -
Does NTT Com have a plan supporting RHEL7 at this service?ECL2.0, SAP HANA
No. NTT Com does NOT have that plan.
If Customers need RHEL7, they can consider Enterprise Cloud for ERP.Please refer to the following about Enterprise Cloud for ERP.
http://www.ntt.com/en/about-us/press-releases/news/article/2017/0927.html -
What flavor of Baremetal Server is supported with SAP HANA menu?ECL2.0, SAP HANA
General Purpose 2 v1, and General Purpose 3 v1 are supported.
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We forgot password for OS and SAP HANA.SAP HANA
Customers can have their passwords replaced.
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Does NTT Com apply security patches?SAP HANA
NTT Com would like Customers to apply security patches.
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Does this menu include OS, database backup, and restore?SAP HANA
No. Backup and restore are not included. Depending upon what requirements the Customers have, NTT Com would like Customers to scheme backup and restore.
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What kind of accommodation does NTT Com take for hardware repairs and recovery?SAP HANA
After NTT Com proceeds with the recovery repairs for hardware, NTT Com would like Customers to restore their OS, environments, and database, depending upon the necessity which Customers are aware of. It is also possible for NTT Com to accommodate recovery to the point of SAP HANA platform provisioning accordingly upon request from Customers. Of course, even with this occasion, Customers are required to accommodate with their environments, database restore.
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Will NTT Com accept any inquiries about SAP HANA?SAP HANA
NTT Com would like Customers to point at SAP with those inquiries if they are pointed directly to SAP.
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What is the provisioned systematic capacities with this menu?SAP HANA
SAP HANA Platform appliance is where SAP-regulated TDI (i.e., Tailored Data-Center Integration) appliance in one deployment by initializing SAP HANA along with Operating System over the Baremetal Server and File storage for standard Enterprise Cloud. Build-in platform such as S/4, Solution Manager, SAProuter and so forth will require Customers to prepare those equipments ahead of time.
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How are we able to receive information about fail-overs and scheduled maintenance?SAP HANA
SAP HANA Platform is configured in pair with Baremetal Server and Filestorage Premium. Any repairs or required works will vary; therefore, NTT Com would like Customers to look up information involving each and every menu's required work and repair.