FAQ(ECL2.0)
Hybrid Cloud with Microsoft Azure - FAQ
- All(6)
- Billing(3)
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I logged in from the Azure portal, but I can't operate resources.ECL2.0, Hybrid Cloud with Microsoft Azure
From March 27, 2020, the account assignment role has changed.
Please refer to theTutorial - 10.5.4. Assign a contributor role to an Azure account to assign the collaborator role. -
The error is shown when I applied for the subscription of Azure in the control panel.ECL2.0, Hybrid Cloud with Microsoft Azure
Concerning "Hybrid Cloud with Microsoft Azure" menu, there are cases in which the processing turns into error when you apply for the Azure's subscription.
If any error should be shown and the application should not be completed, we are sorry to bother you but we would like you to create a ticket to bring the issue to our attention. -
Concerning "Hybrid Cloud with Microsoft Azure", since when can I get the charge details of the previous month?ECL2.0, Hybrid Cloud with Microsoft Azure
You can get the charge details of the previous month next month 1st, 9:00 AM JST (0:00 UTC).
However, there is a possibility that the data of the last day of previous month may not be updated at the time.
It depends on the timing when Microsoft updates the data.(Example) : If you would like to get September's charge details, you can get it after October 1st, 9:00 AM JST.
However, there is a possibility that the data of September 29th and/or 30th's data may not be updated on October 1st. -
Regarding "Hybrid Cloud with Microsoft Azure", is there any limit of data amount when download the charge details?ECL2.0, Hybrid Cloud with Microsoft Azure
There is no limit of data amount.
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I Can't download the charge details on "Hybrid Cloud with Microsoft Azure".ECL2.0, Hybrid Cloud with Microsoft Azure
There is a possibility that you can't download it because of temporary error in Microsoft server.
This phenomenon tends to appear at the beginning of month.
We are sorry to bother you but we would like you to wait a while and try to download it repeatedly until you can get the charge details. -
How can I change the quota limit in Hybrid Cloud with Microsoft Azure?ECL2.0, Hybrid Cloud with Microsoft Azure
Please create a ticket via Enterprise Cloud 2.0 Ticket System.
We will inquire Microsoft about it on behalf of customers.