FAQ（ECL2.0）

ECL2.0 - FAQ

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• Can I take the backups of the Instance(s) or the Volume(s)?Virtual Server

  You can take the backups of the Instance(s) by imaging the Instance(s) and/or Volume(s). The followings are the 2 ways different ways to do it.
  This is a function in order for you to create an image of the current state. Please note that this does not include scheduling and restoring functions and taking incremental backups.

  • Snapshot: In this case, you have created the Image from the Snapshot (Imaging the route disk state).
    NOTE: You are required to shutdown the relevant Instance prior to taking the Image. If you take it without shutdown that Instance the file mismatch may occur. because of that, you may fail to take them normally.
  • Image: When you want to convert volumes into disk images (Bootable volumes or Unbootable volumes etc).
    NOTE: You can NOT image a Volume if the Volume has been attached to the relevant Instance. So, you are required to detach the Volume (from the Instance) prior to imaging it.

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• Can we preassign the version of HANA platform for provisioning?SAP HANA

  No, SAP HANA Platform is provided with what version the Service Description of SAP HANA described for provisioning. Customers can opt to update versions further freely.

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• Can I take backups of my Baremetal Server?Baremetal Server

  Yes. You can take backups of your server by using Backup menu.

  Please refer to following links for details of Backup menu.

  Service Descriptions : https://ecl.ntt.com/en/documents/service-descriptions/backup/backup.html

  Tutorials: https://ecl.ntt.com/en/documents/tutorials/rsts/Backup/index.html

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• Could you let me know the way to configure Load Balancer?Load Balancer

  We do NOT support the configuration of LoadBalancer (NetScaler VPX).

  Please refer to Citrix e-docs for NetScaler VPX functions in detail.

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• Will you please tell me how to place an order for DC Inter-Connectivity subscription?DC Inter-Connectivity

  In terms of DC Inter-Connectivity subscriptions, Customers are required to proceed with two (2) separate processes for additional (or new) subscriptions each from DC Inter-Connectivity and from Inter-DC network. NTT Com Sales Personnel for the Customers should be able to receive their subscription request in writing (the Sales Personnel will submit the format to Customers and they are required to fill in the form). Currently, this particular process involves writing in a format to confirm each order but placing the subscription orders through Portal. Therefore, at each subscription request, Sales Personnel of the Customers will request them in persons to record the details such as the particular types of parameters they work with and other necessary details.

  

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