FAQ（ECL2.0）

ECL2.0 - FAQ

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• Operation(258)
• Specification(574)
• Billing(24)
• Construction(250)

• Why is an error message shown, when I create or delete a Load Balancer?Load Balancer

  Unfortunately, we are afraid to say that this is the reason why you have failed to create or delete a Load Balancer. When such an error message will be shown again at creation or deletion of a Load Balancer, you are required to completely retry the deletion of the relevant Load Balancer.

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• How long does it take for us to get SAP HANA Cloud Platform to be provisioned after I make a request for subscription?SAP HANA

  Once NTT Com receives Customers' request form and confirm the details of the request format to be correct overall, then the provision will take place on the 5th business days. (Note: Only if inventories for Baremetal Server, Filestorage Premium allow with required quantities)

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• Can we get a support? Do you provide a user manual?Network-based Security

  Support

  Yes, you can raise a ticket if you have any inquiry or face incidents.

  Manual

  Yes, we provide a user manual in Network-based Security's tutorial.
  1.　Subscribing the Security Menu
  
  2.　Use Security Menu
  

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• Is there a minimum contract period for Enterprise Cloud 2.0 contracts?Common

  No, there is no minimum contract term for Enterprise Cloud 2.0.

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• Can we issue Service Request(SR) in My Oracle Support(MOS)?Oracle

  No. Service Request(SR) in MOS can NOT be used by the support ID issued in this service. If you need to issue SR, please contact to ECL 2.0 support desk.

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