FAQ(ECL2.0)
ECL2.0 - FAQ
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When connecting the console of virtual server, there might be some keyboard layout differences. What to do in such case?ECL2.0, Virtual Server
When you attach the Virtual Server Instance from the Console which is shown on the control panel by using any Japanese keyboard (JIS keyboard). The settings of some JIS keyboards have been different from the one of standard keyboards.
This causes by the respective scopes. Therefore, you are required to execute this task. The following is the picture of standard keyboard.
Furthermore, after you have configured “sshd config” (“Remote Desktop” for Windows) settings at the initial startup (this is "launch") of the Virtual Server, you need to attach the respective Instances with “SSH” (“RDP” for Windows) when utilizing it normally.
If you select “Standard (US) keyboard” when using the English one, you have no problem to operate it.
NOTE: Please use shift key to input respective symbols which are shown on upper-side for each key as the above picture.
<Reference>
When you use JIS keyboard, please refer to below procedures to input some symbols.
# Please note that below procedures may not be available due to OS versions.1. "@"
Linux series
Change the keymap with the below command and input "[".localectl set-keymap jp106
[How to return the keymap setting]localectl set-keymap us
# When you execute ssh command, you do not have to use "@" by using -l option.
ssh -l <username> <IP address of the server>2. ":"
Linux series
Change the keymap with the below command and input ".".localectl set-keymap fr
[How to return the keymap setting]localectl set-keymap us
# In vi editor, you can input ":" by "Shift + Q".
# You can also input ":" by "Shift + Ctrl + :"3. "="
Linux series
Change the keymap with the below command and input "Shift + \(backslash)".localectl set-keymap jp106
[How to return the keymap setting]localectl set-keymap us
<Reference>
When you use Windows OS, screen keyboard may be helpful. -
Does this menu offer SAPS values for Baremetal Server that is to be provisioned at our platform?SAP HANA
Yes, NTT Com has referential SAPS values as follows: GP2(256GB Model) : 59,900. GP3(512GB Model) : 85,000. For the details, Customers are recommended that they refer to the Solution Guide of Enterprise Systems with SAP HANA.
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Can we get a support? Do you provide a user manual?Network-based Security
Support
Yes, you can raise a ticket if you have any inquiry or face incidents.
Manual
Yes, we provide a user manual in Network-based Security's tutorial.
1. Subscribing the Security Menu
2. Use Security Menu -
Can I create multiple user accounts under one Enterprise Cloud 2.0 Contract?Common
Yes, you are required to first create your own Business Portal user account by which you can assign the access permissions to multiple users who would like to access your relevant Contract.
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Is there a minimum contract period for Enterprise Cloud 2.0 contracts?Common
No, there is no minimum contract term for Enterprise Cloud 2.0.
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Can I assign the Global IP Addresses, based on the units?Internet Connectivity
No, you can’t. The reason is why this Service has provided all of the Global IP Addresses based on the Subnet masks.
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Can we issue Service Request(SR) in My Oracle Support(MOS)?Oracle
No. Service Request(SR) in MOS can NOT be used by the support ID issued in this service. If you need to issue SR, please contact to ECL 2.0 support desk.
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”No valid host was found” has been displayed when creating Instance.ECL2.0, Virtual Server
The cause might be one of following issues.
1. Specified IP address has been already used on other resources.
2. Customer tries to allocate IP address from "IP Address Allocation Pools" of Logical Network, but there is no available IP address in "IP Address Allocation Pools" left.
3. The menu is not provided in that region or group.
Please refer to below for the list of services provided in each region or group. Service Descriptions - The List of Services provided in each Region
4. Creating an instance is not available temporarily.
(1) Please try it again later.
(2) Please consider creating an instance in another region / another group.
(3) When the issue is not resolved by the above actions, due to popular demand, we are afraid that it might not be possible to do resource creation and flavor change in the region/group where the customer is trying to do it. In that case, please create a ticket via Ticket System.
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May we be able to receive SAP HANA license?SAP HANA
NTT Com is currently able to provide Customers with limited Temporary License. Customers are required to obtain their own Permanent license of SAP HANA. Further application of the permanent license is also required to take place at the hands of Customers.
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What are the environments for Java, PHP, Ruby and Staticfile?PaaS
The environments used per middleware are listed below. Please note that you can change them with customized Buildpacks.
Java: Tomcat + JRE
PHP: Apache + mod_php
Ruby: WEBrick
Staticfile: Nginx