FAQ（ECL2.0）

ECL2.0 - FAQ

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• Operation(258)
• Specification(574)
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• Can we get platform provisioned with preassigned OS patches already in preapplications?SAP HANA

  No. Customers are required to apply OS patches as they require.

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• Can I use IPMI ?Baremetal Server

  Yes, You can access to your Baremetal Server IPMI via the Remote Console Access (SSL-VPN).

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• Why is an error message shown, when I create or delete a Load Balancer?Load Balancer

  Unfortunately, we are afraid to say that this is the reason why you have failed to create or delete a Load Balancer. When such an error message will be shown again at creation or deletion of a Load Balancer, you are required to completely retry the deletion of the relevant Load Balancer.

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• How long does it take for us to get SAP HANA Cloud Platform to be provisioned after I make a request for subscription?SAP HANA

  Once NTT Com receives Customers' request form and confirm the details of the request format to be correct overall, then the provision will take place on the 5th business days. (Note: Only if inventories for Baremetal Server, Filestorage Premium allow with required quantities)

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• Can we get a support? Do you provide a user manual?Network-based Security

  Support

  Yes, you can raise a ticket if you have any inquiry or face incidents.

  Manual

  Yes, we provide a user manual in Network-based Security's tutorial.
  1.　Subscribing the Security Menu
  
  2.　Use Security Menu
  

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• Is there a minimum contract period for Enterprise Cloud 2.0 contracts?Common

  No, there is no minimum contract term for Enterprise Cloud 2.0.

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• Can we issue Service Request(SR) in My Oracle Support(MOS)?Oracle

  No. Service Request(SR) in MOS can NOT be used by the support ID issued in this service. If you need to issue SR, please contact to ECL 2.0 support desk.

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• What is the provisioned systematic capacities with this menu?SAP HANA

  SAP HANA Platform appliance is where SAP-regulated TDI (i.e., Tailored Data-Center Integration) appliance in one deployment by initializing SAP HANA along with Operating System over the Baremetal Server and File storage for standard Enterprise Cloud. Build-in platform such as S/4, Solution Manager, SAProuter and so forth will require Customers to prepare those equipments ahead of time.

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• Are there any restrictions for applications running on Cloud Foundry?PaaS

  The restrictions for applications running on Cloud Foundry are the following.

  (1) Applications should be written in the languages supported by the platform. Please refer to service descriptions for further information. Applications written in other languages can also be run by using Buildpacks or Docker images.

  (2) Applications should be web applications. Inbound traffic should be only http(s). Outbound traffic is unrestricted.

  (3) No permanent data write-ins are available on local disks. You can use them for logs or temporary work space. It's because changing the number of instances or switching instances are considered to be normal operations.

  (4) Round robin is the only available load balancing method. Please be careful of the method of session management.

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• How long will it take to enable access of the Hyper-V control panel after the Hyper-V default setting file has been executed?Hyper-V

  You can get access to the Hyper-V control panel approximately one hour later after the default setting file has been executed.

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