FAQ(ECL2.0)
ECL2.0 - FAQ
- All(935)
- Billing(24)
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Can I alter an IP Address, assigned to an Interface?Load Balancer
If you would like to alter any IP Address, you are required to reattach the Interface after completely detaching the relevant Interface.
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Why is an error message shown, when I create or delete a Load Balancer?Load Balancer
Unfortunately, we are afraid to say that this is the reason why you have failed to create or delete a Load Balancer. When such an error message will be shown again at creation or deletion of a Load Balancer, you are required to completely retry the deletion of the relevant Load Balancer.
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I created a tenant but there was an error, now I'm creating another one but I can't seem to use the same name. Why can't I use the same name?Common
You need to create a unique Tenant name in all of the names of the whole Enterprise Cloud 2.0 service including ones of the other Customer Tenants. Therefore, you need to create your new Tenant by arranging name such as adding a unique prefix in order to become a unique name.
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How long does it take for us to get SAP HANA Cloud Platform to be provisioned after I make a request for subscription?SAP HANA
Once NTT Com receives Customers' request form and confirm the details of the request format to be correct overall, then the provision will take place on the 5th business days. (Note: Only if inventories for Baremetal Server, Filestorage Premium allow with required quantities)
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We forgot password for OS and SAP HANA.SAP HANA
Customers can have their passwords replaced.
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Is the Cloud Foundry that is used for Enterprise Cloud original?PaaS
Our policy is to use original Cloud Foundry and not to customize it, so that interoperability for applications running on our platform can be ensured.
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Is the Baremetal Server corresponding to the BYOL ISO?Baremetal Server
Yes, There are following 2 ways to access Baremetal Server via the SSL-VPN
- Specify the BYOL ISO Images when you create a new Baremetal Server after you have uploaded them.
- Upload and mount your BYOL ISO Images via the IPMI after you have created them without choosing the ISO Image when creating your Server.
If you are about to use OS for a charge(ex.Microsoft Windows Server / Red hat Enterprise Linux / SUSE Linux Enterprise Server), a driver and a tool(HP server:Service Pack for Proliant) is required. If necessary, please contact us via ticket system. Then we will provide you HP site which is available to download ISO file.
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How to set up Firewall (Brocade 5600 vRouter)?Firewall (Brocade 5600 vRouter)
Currently, we are not supporting the configuration on Firewall(Brocade 5600 vRouter).
Please check the link below for more details:
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Where should I verify to correct this, if the Load Balancer Interface will be shown incorrectly?Load Balancer
We would like you to verify the Interface status from the NetScaler VPX GUI.
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Does Managed UTM inspect the encrypted packets with Anti-Virus?Network-based Security
No, it doesn't inspect them.