FAQ(ECL2.0)
ECL2.0 - FAQ
- All(935)
- Billing(24)
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Can we preassign the version of HANA platform for provisioning?SAP HANA
No, SAP HANA Platform is provided with what version the Service Description of SAP HANA described for provisioning. Customers can opt to update versions further freely.
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Is scaling up (Vertical scaling) available?PaaS
You can change only the sizes of the memory. If you need to increase processing capacity, you will need to increase the number of instances.
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Can I take backups of my Baremetal Server?Baremetal Server
Yes. You can take backups of your server by using Backup menu.
Please refer to following links for details of Backup menu.
Service Descriptions : /en/documents/service-descriptions/backup/backup.html
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Is the priority assigning bandwidth of flavor 100MB/sec higher than flavor 50MB/sec?File Storage Premium
Not really. Even when the uppermost MB/sec Capped values were higher, that would not mean necessarily that prioritizing to assign such is required.
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Could you let me know the way to configure Load Balancer?Load Balancer
We do NOT support the configuration of LoadBalancer (NetScaler VPX).
Please refer to Citrix e-docs for NetScaler VPX functions in detail.
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Why can't I access the control panel of the tenant?Common, ECL2.0
First, please verify whether or not you have configured the settings as described below.
- The access permission settings to the Enterprise Cloud 2.0 (hereafter called ECL2.0) contract in the Business Portal have been configured.
- Users who have been granted access permission to the ECL2.0 contract are able to access the Smart Data Platform Portal.
- The users' access permission/s required for the relevant tenant/s of ECL2.0 have been configured.
For more information, please refer to the document below.
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Will you please tell me how to place an order for DC Inter-Connectivity subscription?DC Inter-Connectivity
In terms of DC Inter-Connectivity subscriptions, Customers are required to proceed with two (2) separate processes for additional (or new) subscriptions each from DC Inter-Connectivity and from Inter-DC network. NTT Com Sales Personnel for the Customers should be able to receive their subscription request in writing (the Sales Personnel will submit the format to Customers and they are required to fill in the form). Currently, this particular process involves writing in a format to confirm each order but placing the subscription orders through Portal. Therefore, at each subscription request, Sales Personnel of the Customers will request them in persons to record the details such as the particular types of parameters they work with and other necessary details.
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Can we get platform provisioned with preassigned OS patches already in preapplications?SAP HANA
No. Customers are required to apply OS patches as they require.
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Can I update my application without an outage?PaaS
That is possible by following these steps:
(1) By "cf push", deploy a new application as a new name.
(2) By "cf map-route", add a new route from operating FQDN to the new application.
(3) By "cf unmap-route", delete a route to an old application.
(4) By "cf delete", delete the old application.
(ref) https://docs.cloudfoundry.org/devguide/deploy-apps/blue-green.html
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Can I use IPMI ?Baremetal Server
Yes, You can access to your Baremetal Server IPMI via the Remote Console Access (SSL-VPN).