FAQ（ECL2.0）

ECL2.0 - FAQ

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• Operation(258)
• Specification(574)
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• Can I configure the multiple Common Function Gateways in one Tenant?Common Function Gateway

  No, you can’t. You can configure and utilize only the ONE Common Function Gateways per Tenant.

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• Is there any Oracle Service menu for BYOL(Bring Your Own License)?Oracle

  We do not have any plan for BYOL menu in Virtual Server. If customer wish to BYOL, please utilize Baremetal Server menu.

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• What is the policy about updating the version of Cloud Foundry?PaaS

  NTT Com follows the latest version of Cloud Foundry.

  However, as NTT Com tests Cloud Foundry before NTT Com applies it to ECL2.0 PaaS, the running version is not always the latest. Also, if we find defects, we will not use it.

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• Where should I verify to correct this, if the Firewall Interface will be shown incorrectly?Firewall (Brocade 5600 vRouter)

  We would like you to verify the Interface status from the Brocade 5600 vRouter.

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• Is it possible to view the logs of the packets blocked by Web-Filtering?Network-based Security

  Yes. it is.
  
  You may view the logs with Log Analysis function in security controlling panel.

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• When is the timing of billing for Baremetal Server, Filestorage Premium start after subscribing the menu?SAP HANA

  Billing correction will take place in duration; therefore, billing itself will start at the point when the SAP HANA Platform becomes available at the hand of Customers.

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• Can I specify an IP Address range for the SSL-VPN on the Baremetal?Baremetal Server

  Yes, you can specify the IP address range but you can NOT specify the IP address which is connected to the endpoint.

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• Can I use the NAT Communication at the Internet Gateways?Internet Connectivity

  No, you can NOT use the NAT communication only at the Internet Gateways. If you would like to use the NAT communication, you are required to subscribe to Firewall menu then to configure the Firewall settings.

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• IP address is not assigned on Windows Server Instance when I launch the Instance after the Instance has been stopped. Why does it occur and what should I do?ECL2.0, Virtual Server

  It might occur when customer reboot(including reboot by HA function) Windows Server Instance. (Displaying as “Duplicate”, and IP address might be 169.254.x.x of auto configuration address)

  This event might occur DAD(Duplicate Address Detection) function of Windows OS when DHCP of logical network is set OFF.
  (due to colliding between DAD function and position confirmation frame of logical network)

  If this event has occurred, you can resolve this by the following procedures.

  1. Configure the interface address on Windows OS again.
  2. Reboot Windows OS(Guest OS)

  And, the following 2 methods are the workaround for this event.

  *)The 1st method(Enable to DHCP function on logical network) is recommended rather than 
  the 2nd method( In case it needs to disable to DHCP function on logical network, 
  customer should configure static IP address and disable to DAD function on Windows OS.) 
  because the 2nd method is expected to only decrease possibility of this event 
  (i.e. this event might be occur even if execute the 2nd method).

  1. Enable to DHCP function on logical network

  (You can specify IP address even if DHCP on logical network is enabled. We recommend to enable to DHCP on logical network unless customer has any specific reason to use customer’s own DHCP server.)

  2. In case it needs to disable to DHCP function on logical network, customer should configure static IP address and disable to DAD function on Windows OS.

  (Reference) How to disable to DAD function on Windows OS

  1. Access to search box from Start menu, input "regedt32" on search box and execute enter.
  2. Click "HKEYLOCAL MACHINE" on Registry Editor
  3. Click System→CurrentControlSet→Services→TcpIp→Parameters
  4. Right-click Parameters, and click New→DWORD(32-bit)Value
  5. Delete "New Value #1", and input "ArpRetryCount"
  6. Double-click "ArpRetryCount", and input "0" on Value date

  (Note) Disabling DAD function will interfere with the operation of the failover cluster. In the environment using a failover cluster, please enable DHCP for Logical Network, delete the ArpRetryCount setting,

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• How long does the manager store the logs?Host-based Security

  It stores the logs for 4 weeks.
  Therefore you can refer to the logs in security control panel for 4 weeks.
  If you require to store the logs, please export them in security control panel.

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