FAQ(ECL2.0)
ECL2.0 - FAQ
- Regarding "Hybrid Cloud with Microsoft Azure", is there any limit of data amount when download the charge details?ECL2.0, Hybrid Cloud with Microsoft Azure
- I Can't download the charge details on "Hybrid Cloud with Microsoft Azure".ECL2.0, Hybrid Cloud with Microsoft Azure
- Is it possible to change the menu from Managed Firewall to Managed UTM, or vice versa?ECL2.0, Network-based Security
You can change the menu from Managed Firewall to Managed UTM without restart of the device. On the other hand, you cannot change the menu from Managed UTM to Managed Firewall.
Turorials - Security - Managed Firewall / Managed UTM - Menu/Plan Modification (Single Constitution)
Turorials - Security - Managed Firewall / Managed UTM - Menu/Plan Modification (HA Constitution) - I applied for Multi-Cloud Connect from the business portal but it is displayed as out of service hours.ECL2.0, VPN Connectivity
On-demand application acceptance is "Weekdays from 9: 30 - 17: 30 (Saturdays, Sundays, holidays, New Year's holidays excluded) in JST".
If you have any questions, please contact the office of Arcstar Universal One.
Reference: Creating Ticket
Can I subscribe "VPN Connectivity" menu via portal? - In the details of the usage fee downloaded in the CSV format, there are some individual resources that have id notation only. Can I add notation with resource name?Billing, ECL2.0
- When I try to create a volume of Block Storage / File Storage, "error_creating/Cluster does not have a capacity" has been displayed in the status field of the volume.Block storage (IO performance ensure), ECL2.0, File Storage, File Storage Premium, File Storage Standard
The cause might be one of following issues.
1. The menu is not provided in that region or group.
Please refer to below for the list of services provided in each region or group. Service Descriptions - The List of Services provided in each Region
2. Creating a volume is not available temporarily.
(1) Please try it again later.
(2) Please consider creating a volume in another region / another group.
(3) When the issue is not resolved by the above actions, due to popular demand, we are afraid that it might not be possible to do resource creation in the region/group where the customer is trying to do it. In that case, please create a ticket via Ticket System.
- How to set up the NAT configuration from a destination IP address/port number to a destination IP address?ECL2.0, Firewall (Brocade 5600 vRouter)
- The status of Firewall (Brocade 5600 vRouter) displayed on portal has been changed from "Active" to "Shutoff".ECL2.0, Firewall (Brocade 5600 vRouter)
It might have some troubles so you should not operate for yourself and should ask us via Ticket System.
- Let me know the priority (master/backup) when I register VRRP on Firewall(Brocade 5600 vRouter).ECL2.0, Firewall (Brocade 5600 vRouter)
- How to edit the default gateway of Firewall (Brocade 5600 vRouter)?ECL2.0, Firewall (Brocade 5600 vRouter)
You can edit the default gateway of Firewall (Brocade 5600 vRouter) via Portal/API provided by ECL2.0. You cannot do it via Portal/API/CLI provided by Brocade 5600 vRouter.
Tutorials - Firewall (Brocade 5600 vRouter) - Firewall Instance Operation Method