FAQ（ECL2.0）

Load Balancer - FAQ

• All(66)
• Operation(27)
• Specification(46)
• Construction(21)

• In the case of a single configuration, how does the system recover from a virtual server infrastructure failure?ECL2.0, Load Balancer

  When the failure of infrastructure occurs, the load balancer(NetScaler VPX) is automatically switching over to other normal hardware.
  In this case, the load balancer is restarted and it takes approx. 10 minutes for completion.
  We will notify you by email or the portal site.

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• Unavailable to select session maintenance manager after select "Cookie Insert"ECL2.0, Load Balancer

  Please try following steps:
  (Case:Change "Persistence" 「COOKIEINSERT」to「SOURCEIP」）
  1.Change Persistence to「COOKIEINSERT」at Virtual Server Persistence
  Put into unique name as Cookie Name, then click "OK"
  2.Delete "Cookie Name" at Virtual Server Persistence, then click "OK".
  3.Change Persistence to「SOURCEIP」at Virtual Server Persistence, then click "OK". *1

  *1When you change except for「SOURCEIP」,select「another persistence」then click "OK".

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• Could you let me know the way to configure Load Balancer?Load Balancer

  We do NOT support the configuration of LoadBalancer (NetScaler VPX).

  Please refer to Citrix e-docs for NetScaler VPX functions in detail.

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• Why is an error message shown, when I create or delete a Load Balancer?Load Balancer

  Unfortunately, we are afraid to say that this is the reason why you have failed to create or delete a Load Balancer. When such an error message will be shown again at creation or deletion of a Load Balancer, you are required to completely retry the deletion of the relevant Load Balancer.

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• Where should I verify to correct this, if the Load Balancer Interface will be shown incorrectly?Load Balancer

  We would like you to verify the Interface status from the NetScaler VPX GUI.

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• Can I alter an IP Address, assigned to an Interface?Load Balancer

  If you would like to alter any IP Address, you are required to reattach the Interface after completely detaching the relevant Interface.

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