FAQ（ECL2.0）

Arcserve - FAQ

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• When I select a restore file at Arcserve UDP agent, a specific process of OS was failed.Arcserve, ECL2.0

  Technical support regarding Arcserve UDP software are provided by Arcserve.

  Please contact to the contact region that you filled in the Arcserve service order form.

  Please use your Order ID when you ask for information.

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• Can I backup SQL server or Oracle server on ECL2.0 by Arcserve UDP?Arcserve, ECL2.0

  We didn't test backup and restore of virtual server with SQL server or Oracle Database on ECL2.0.
  Please refer the following FAQ about test information about what type of OS on ECL2.0 is able to be backuped and restored by arcserve UDP.

  What can I back up and restore with Arcserve?

  If you would like to use Arcserve UDP to backup and restore virtual server with SQL server or Oracle Database,
  please confirm whether you can use Arcserve UDP to backup and restore virtual server with SQL server or Oracle Database by yourself.
  Please refer the following site about Software Compatibility information of Arcserve UDP.
  https://arcserve.zendesk.com/hc/en-us/categories/200180285-arcserve-UDP

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• Can I use Arcserve UDP on English OS and Japanese OS in a mixed environment?Arcserve, ECL2.0

  Please use the same language at Arcserve UDP agent, Arcserve UDP console and Arcserve UDP restore point server.
  Arcserve does not support the mixed language environment.

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• Can I restore a backup taken from previous version 6.0 to the current version 6.5?Arcserve, ECL2.0

  Yes, you can do it.
  Please note that you cannot restore a backup taken from current version 6.5 to the previous version 6.0.

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• What is the basis when I fill in the number of the licenses in the Setting Sheet of Arcserve License?Arcserve, ECL2.0

  Please fill in the number of the servers to be backed up in the number of the licenses in the Setting Sheet of Arcserve License.

  In the following case, you need 2 licenses of Arcserve.

  • Server to be backed up: 2 (license needed)
  • Recovery Point Server(RPS): 1 (license not needed)

  Regarding the license type, please refer to the following page.

  Service Description - Menu list

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• Can I order the license for virtual server or bare-metal server in my on-premise environment, when I use this license for backup from the on-premise environment to Enterprise Cloud 2.0 environment?Arcserve, ECL2.0

  You can also order the license for your on-premise environment from the Arcserve license menu, if you use this license for the system related with Enterprise Cloud 2.0 environment.

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• May I backup my data to the storage in another tenant?Arcserve, ECL2.0

  There is no restriction on the method for using Enterprise Cloud 2.0 tenant connection, including backup to another tenant.
  But please note that there is a case it may not be able to use Enterprise Cloud 2.0 tenant connection depending on the customer's environment.

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• What is the system requirement for Arcserve?Arcserve, ECL2.0

  Please refer to the following site.

  Arcserve UDP Version6.0
  https://arcserve.zendesk.com/hc/en-us/articles/204760116#05

  Arcserve UDP Version6.5
  https://arcserve.zendesk.com/hc/en-us/articles/212366726

   

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• What can I back up and restore with Arcserve?Arcserve, ECL2.0

  We confirmed by the restore test with some OS in the table below.

  Test results with Arcserve UDP Version 6.0

   

  (*1)　For Linux, the boot mode (BIOS or UEFI) of the server must be the same at the migration source / migration destination. 

  　　　The boot mode of each ECL 2.0 server is as follows. 

  ・Virtual server：BIOS（Can not change）

  ・Bare metal server：UEFI（Changeable to BIOS only when BYOL）

  ・Virtual machine on dedicated hypervisor：any（Specified when creating a virtual machine）

  (*2)    Dedicated hypervisor：vSphere or Hyper-V

  (*3)　Dedicated hypervisor ：only vSphere（Hyper-V virtual machines are excluded）

  migration destination	OS	ECL2.0 Virtual server	ECL2.0 Bare metal server	ECL2.0 Virtual machine on dedicated hypervisor
  ECL2.0 Virtual server	Windows Server 2012R2	〇	〇	〇(*2)
  	Linux(RHEL7)(*1)	〇	〇	〇(*3)
  ECL2.0 Bare metal server	Windows Server 2012R2	〇	〇	〇(*2)
  	Linux(RHEL7)(*1)	〇	〇	〇(*3)
  ECL2.0 Virtual machine on dedicated hypervisor	Windows Server 2012R2	〇	〇	〇(*2)
  	Linux(RHEL7)(*1)	〇	〇	〇(*3)
  ECL1.0 Virtual server	Windows Server 2012R2	〇	〇	〇(*2)
  	Linux(RHEL7)(*1)	〇	〇	〇(*3)
  On-premise/Colocation Virtual server	Windows Server 2012R2	〇	〇	〇(*2)
  	Linux(RHEL7)(*1)	〇	〇	〇(*3)
  On-premise/Colocation Physical server	Windows Server 2012R2	〇	〇	〇(*2)
  	Linux(RHEL7)(*1)	〇	〇	〇(*3)

   

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• Where should I contact if I want to ask technical questions about Arcserve UDP Advanced Edition?Arcserve, ECL2.0

  Please contact the software support desk of Arcserve. You can find the details of how to contact them in “Application Receipt Mail”.

  In addition, support included in this menu is “Technical support”. Please refer to Arcserve Support Policy (EN) for the details of the support conditions.

  Reference
  Service Descriptions - Arcserve - Software Support
  (excerpt)
  Product support for Arcserve UDP Advanced Edition is provided directly by Arcserve.
  
  Tutorial - Arcserve - New Application method of Arcserve License
  (excerpt)
  On the main menu screen, your application contents will be displayed.
  And we will send “Application Receipt Mail” to the “E-mail address” you registered, so please confirm its contents.

   

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