FAQ

What are the message for "Smart Protection Server disconnected for Smart Scan"?

(:Last updated)

The "Smart Protection Server disconnected for Smart Scan" message appears when you are unable to connect to the Smart Protection Server (SPS).

The conditions that prevent you from connecting are  OS- and environment-dependent issue as follows.
- The timing of the SPS database update
- Unable to connect to SPS due to network problems.
- The name resolution for connecting to SPS fails.
- Internal processing problems on a computer with a Deep Security Agent (DSA) installed

Smart Protection Server is designed to connect to Trend Micro via the Internet.
Please make sure that you have appropriate access restrictions.

If you see "Smart Protection Server Connected for Smart Scan" after "Smart Protection Server disconnected for Smart Scan" in the HBS WebUI, it is temporary and there is no operational problem.

Is this page helpful?

Yes No

We appreciate your cooperation in improving the site

Did this FAQ be helpful? If you have any comments, please let us know.

Thank you

Your feedback has been received.