FAQ（ECL2.0）
ECL2.0 - FAQ
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- Is there a way to create PaaS applications work with other proprietary domains / URLs?ECL2.0, PaaS
It is necessary to create it from the control panel of PaaS.
The management of your own domain is described in the following manual.
Tutorials - Cloud Foundry - Managing Application URLsYou can also configure your own domain site for http sites that are not https.
- Can I conduct DNS setting for Global IP address used in out of Enterprise Cloud 2.0?DNS, ECL2.0, FastDNS
Global IP address used in out of Enterprise Cloud 2.0 can be set Reverse DNS lookup, however, it needs to be delegated authority to Enterprise Cloud 2.0 name server by the global IP address provider. Please contact to your global IP address provider about authority delegation.
- Does the Enterprise Cloud 2.0 provide Domain acquisition service?DNS, ECL2.0, FastDNS
- Does the DNS menu provide Full-Service Resolver?DNS, ECL2.0, FastDNS
- When connecting the console of virtual server, there might be some keyboard layout differences. What to do in such case？ECL2.0, Virtual Server
When you attach the Virtual Server Instance from the Console which is shown on the control panel by using any Japanese keyboard (JIS keyboard). The settings of some JIS keyboards have been different from the one of standard keyboards.
This causes by the respective scopes. Therefore, you are required to execute this task. The following is the picture of standard keyboard.
Furthermore, after you have configured “sshd config” (“Remote Desktop” for Windows) settings at the initial startup (this is "launch") of the Virtual Server, you need to attach the respective Instances with “SSH” (“RDP” for Windows) when utilizing it normally.
If you select “Standard (US) keyboard” when using the English one, you have no problem to operate it.
NOTE: Please use shift key to input respective symbols which are shown on upper-side for each key as the above picture.
<Reference>
When you use JIS keyboard, please refer to below procedures to input some symbols.
# Please note that below procedures may not be available due to OS versions.1. "@"
Linux series
Change the keymap with the below command and input "[".localectl set-keymap jp106
[How to return the keymap setting]localectl set-keymap us
# When you execute ssh command, you do not have to use "@" by using -l option.
ssh -l <username> <IP address of the server>2. ":"
Linux series
Change the keymap with the below command and input ".".localectl set-keymap fr
[How to return the keymap setting]localectl set-keymap us
# In vi editor, you can input ":" by "Shift + Q".
# You can also input ":" by "Shift + Ctrl + :"3. "="
Linux series
Change the keymap with the below command and input "Shift + \(backslash)".localectl set-keymap jp106
[How to return the keymap setting]localectl set-keymap us
<Reference>
When you use Windows OS, screen keyboard may be helpful. - ”No valid host was found” has been displayed when creating Instance.ECL2.0, Virtual Server
The cause might be one of following issues.
1. Specified IP address has been already used on other resources.
2. Customer tries to allocate IP address from "IP Address Allocation Pools" of Logical Network, but there is no available IP address in "IP Address Allocation Pools" left.
3. The menu is not provided in that region or group.
Please refer to below for the list of services provided in each region or group. Service Descriptions - The List of Services provided in each Region
4. Creating an instance is not available temporarily.
(1) Please try it again later.
(2) Please consider creating an instance in another region / another group.
(3) When the issue is not resolved by the above actions, due to popular demand, we are afraid that it might not be possible to do resource creation and flavor change in the region/group where the customer is trying to do it. In that case, please create a ticket via Ticket System.
- Can I extend the created Volume?ECL2.0, Virtual Server
Yes.
When extending the volume, please refer to the following procedure.
Service Description - Extending Volumes
If you implement this and create a new instance from the extended volume, the extended part will be recognized as an unallocated space on the OS.
When extending a volume, it is necessary to detach the volume from the instance once, but detaching is not possible for the root volume (the first volume including the OS area).
Therefore, delete the instance once, extend the volume, specify the extended volume, and create the instance again. (Deleting an instance keeps the root volume and its contents.) - Can I create the data network volume?File Storage Premium, File Storage Standard
- How many Global IP addresses can I register per Tenant?Internet Connectivity
You can use the uppermost up to 4 Global IP addresses per Tenant.
You can apply for each subnet of [/32] - [/28].Service Descriptions - Internet Connectivity - Important Notes of Subscription
- Why can't I access the control panel of the tenant?Common, ECL2.0
First, please verify whether or not you have configured the settings as described below.
- The access permission settings to the Enterprise Cloud 2.0 (hereafter called ECL2.0) contract in the Business Portal have been configured.
- Users who have been granted access permission to the ECL2.0 contract are able to access the Smart Data Platform Portal.
- The users' access permission/s required for the relevant tenant/s of ECL2.0 have been configured.
For more information, please refer to the document below.