FAQ（ECL2.0）

ECL2.0 - FAQ

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• Operation(258)
• Specification(574)
• Billing(24)
• Construction(250)

• When is the billing for the volume of the virtual server started?ECL2.0, Virtual Server

  Billing starts from when the volume is created.
  Regardless of the start/stop of the instance, or the state of attaching/detaching to the instance, a monthly upper limit of usage fee (minutes) will occur from when the volume is created.

  Regarding the capacity, volume is charged by the capacity of the volume regardless of the actual usage.
  This is also true when adding a new volume or expanding the existing volume.

  In addition, when the volume is expanded, the price after a change will be applied when changing the size by expanding the volume.

  Reference: Service Descriptions - Virtual Server - Pricing

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• I changed the resource name, but the resource name has not been updated on Usage and Billing page.Billing, ECL2.0

  Even if you change the resource name (instance name etc.), that is not reflected in Usage and Billing page. Therefore, when checking Usage and Billing page of the resource after changing the resource name, please confirm the price of the target resource with the ID of each resource as the key.
  The ID of each resource can be obtained via portal or API.

  Reference: How to check the fixed usage fee
  Tutorials - Use NTT Com Business Portal (Business Portal) - Verifying your Contract Information

   

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• Both NTTCom and Google charged the fee, why?ECL2.0, Microsoft Azure inter-connectivity

  NTTCom section fee and Microsoft section fee will be charged by both companies.

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• How to calculate the SLA refund amount when a failure that carrying forward to the next month occurs?ECL2.0, sla

  In the failure that a failure crossing the beginning of the month occurs, the SLA refund amount corresponding to the failure time in each calendar month shall be calculated for each month and refund processing shall be carried out. (i.e. If the failure time is Y 30th 23: 00 ~ Z 1st 1: 30 apply SLA refund amount for failure time of 60 minutes in Y month and 90 minutes in month Z)

  Since time is calculated using UTC, please pay attention to the calculation above.

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• How to apply for a refund in the service level agreement (SLA)?ECL2.0, sla

  For refund application based on service level agreement (SLA), we will guide you on the following page.
  Please download the refund application form and contact us by e-mail to the address stated in the application form.

  Knowledge Center - Service Level Agreement / SLA

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• Is there a fee when I delete all the resources and leave only the ECL 2.0 contract?Billing, ECL2.0

  No, no fee will be charged unless you create a resource.

  Reference: Enterprise Cloud2.0 - Pricing

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• Is there a charge for the suspended virtual server?ECL2.0, Virtual Server

  Yes. Regarding the virtual server, it will be charged even while it is stopped.
  For details, please refer to the following.

  Enterprise Cloud2.0 Pricing / Pricing Calculator

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• Is there a function that sends me an alert notification when a certain amount of expenditure is exceeded with respect to the use fee?Billing, ECL2.0

  No. There is no such function.

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• Is GCP free trial(12-month, $300 free trial) eligible?ECL2.0, Hybrid Cloud with GCP

  No, it is not eligible.

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• Where can I find "frequently asked questions" is of WebRTC Platform SkyWay?ECL2.0, WebRTC Platform

  WebRTC Platform SkyWay has its own support page.

  Please use together with Enterprise Cloud 2.0 FAQ.

  https://support.skyway.io/

  https://ecl.ntt.com/en/faq/2.0/service/webrtc-platform/

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