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FAQ

I can't login to the portal of "Managed v Platform Powered by VMware - vCloud Director Tenant Portal".

(:Last updated）

- In JP4 region only

The following causes are considered as the reason why you can't login to the portal.
Please refer to the following FAQ prepared for each cause.

・I don't know the URL of "vCloud Director tenant portal" of "Managed v Platform Powered by VMware".
・I don't know the organizaion user name of "Managed v Platform Powered by VMware - vCloud Director Tenant Portal".
・I don't know the password of the organization user in Mmanaged v Platform Powered by VMware - vCloud Director tenant portal.
・I don't know (or I forgot) the organization user (Organization Administrator) of "Managed v Platform Powered by VMware - vCloud Director Tenant Portal".
・I don't know (or I forgot) the password of the organization user (Organization Administrator) of "Managed v Platform Powered by VMware - vCloud Director Tenant Portal".

  • ECL2.0
    •  
  • Managed v Platform Powered by VMware
    •  

Related Pages

  • I don't know (or I forgot) the password of the organization user (Organization Administrator) of "Managed v Platform Powered by VMware - vCloud Director Tenant Portal"ECL2.0, Managed v Platform Powered by VMware / Operation

    - In JP4 region only

    If you have other organization users (Organization Administrator), please refer to the following URL.

    I don't know the password of the organization user in Managed v Platform Powered by VMware - vCloud Director tenant portal.

    If you have no other organization users (Organization Administrator), you can't reset the password of the organization users (Organization Administrator),
    In this case, Enterprise Cloud 2.0 support team reset the password of the organizational user (Organization Administrator) instead of you.

    Please raise a ticket and give us your request on this issue.

    When you create the ticket, please select "Managed v Platform Powered by VMware" as "Service Menu", and enter the "Information required for password reset" that will appear automatically.

    Open in a new window
  • I don't know how to create the organizational virtual data center network in "Managed v Platform Powered by VMware - vCloud Director Tenant Portal"ECL2.0, Managed v Platform Powered by VMware / Operation, Specification

    - In JP4 region only

    The organizational virtual data center network is the logical switch (Layer 2 network) functioning in the organizational virtual data center provided as the menu of "Managed v Platform Powered by VMware".
    You can connect the organizational virtual data center network to the interface of the edge (edge service gateway / distributed logical router) or the NIC of Virtual Machine(s).
    You can create a network like the following diagram by using the organizational virtual data center network.

    How to create the network
    Creation of the organizational virtual data center network

    • Network
      • Network
      • Add

     

    • New Organization VDC Network
      • 1 Network Type

     

    • 　Isolated Network
      • When you select this network, you are to create the organizational virtual data center network which you can not connect to the other organizational virtual data center network nor External Network, via the Edge (Edge Service Gateway / distributed logical router). (Network Diagram 1)
    • 　Specified Route
      • When you select this network, you are to create the organizational virtual data center network which you can connect to the other organizational virtual data center network or External Network, via the edge (Edge Service Gateway / distributed logical router). (Network Diagram 2,3)

    Network Type : Isolated

    • New Organization VDC Network
      • 2 General

    • Name
    • Gateway CIDR
      • You need to input the IP address which you assign to the interface of the Edge Service Gateway in which only DHCP service is enabled.
      • When you connect the NIC of Virtual Machine to the organizational virtual data center network, if you select IP mode : Static - IP Pool or Static - Manual, the guest OS running on the Virtual Machine configures this value as the default gateway IP address, in the process of the first boot after the NIC of the Virtual Machine was connected to the organizational virtual data center network.
      • When you connect the NIC of Virtual Machine to the organizational virtual data center network, if you select IP mode as DHCP and DHCP is enabled in the guest OS running on the Virtual Machine, the guest OS gets an IP address from the Edge Gateway Service in which only DHCP service is enabled and the guest OS configures the IP address as the IP address of the default gateway.
    • Shared Network
      • When you enabled Shared Network, you can use the organizational virtual data center network in the other virtual data center in the same organization and you can connect the NIC of the Virtual Machine accommodated in the other virtual data center in the same organization to this organizational virtual data center network.

    3 Static IP pool

    • 　Static IP pool
      • You need to input the IP addrss as range.
      • When you connect the NIC of Virtual Machine to the organizational virtual data center network, if you select IP mode : Static - IP Pool, the IP address is to be assigned to the NIC from this static IP pool.
        • The guest OS running on the Virtual Machine configures the IP address as the static IP address in the process of the first boot after the NIC of the Virtual Machine was connected to the organizational virtual data center network.
          • The IP address(es) not set as the static IP pool is assigned automatically as the IP of the DHCP pool.
            • When you connect the NIC of Virtual Machine to the organizational virtual data center network, if you select IP mode as DHCP and DHCP is enabled in the guest OS running on the Virtual Machine, the guest OS gets an IP address from the Edge Gateway Service in which only DHCP service is enabled and the guest OS configures the IP address to the NIC.

    4 DNS

    • 　Primary DNS
      • You need to input the IP address of the primary DNS server.
      • When you power on the Virtual Machine as the first time after you connected the NIC of the Virtual Machine to the organizational virtual data center network or when you power on the Virtual Machine and apply the re-customization, the guest OS running on the Virtual Machine statically configures this value as the IP address of the primary DNS server.
      • When you connect the NIC of Virtual Machine to the organizational virtual data center network, if you select IP mode as DHCP and DHCP is enabled in the guest OS running on the Virtual Machine, the guest OS gets an IP address from the Edge Gateway Service in which only DHCP service is enabled and the guest OS configures the IP address as the primary DNS IP address.
        • If you update (or edit) the IP address of the primary DNS server of the organizational virtual data center network, and after that, if the guest OS running on the Virtual Machine, which is connected to this organizational virtual data center network, gets an IP address of the primary DNS server again from the Edge Gateway Service in which only DHCP service is enabled, the guest OS can not get the updated (edited) IP address of the primary DNS server. If the guest OS gets the updated (edited) IP address of the primary DNS server, you need to shutdown the guest OS connected to the organizational virtual data center network and power off the Virtual Machine and power it on and apply the re-customization. You need to conduct these operations in order.
    • Secondary DNS
      • You need to input the IP address of the secondary DNS server.
      • When you power on the Virtual Machine as the first time after you connected the NIC of the Virtual Machine to the organizational virtual data center network or when you power on the Virtual Machine and apply the re-customization, the guest OS running on the Virtual Machine statically configures this value as the IP address of the secondary DNS server.
      • When you connect the NIC of Virtual Machine to the organizational virtual data center network, if you select IP mode as DHCP and DHCP is enabled in the guest OS running on the Virtual Machine, the guest OS gets an IP address from the Edge Gateway Service in which only DHCP service is enabled and the guest OS configures the IP address as the secondary DNS IP address.
        • If you update (or edit) the IP address of the secondary DNS server of the organizational virtual data center network, and after that, if the guest OS running on the Virtual Machine, which is connected to this organizational virtual data center network, gets an IP address of the secondary DNS server again from the Edge Gateway Service in which only DHCP service is enabled, the guest OS can not get the updated (edited) IP address of the secondary DNS server. If the guest OS gets the updated (edited) IP address of the secondary DNS server, you need to shutdown the guest OS connected to the organizational virtual data center network and power off the Virtual Machine and power it on and apply the re-customization. You need to conduct these operations in order.
    • DNS suffix
      • You need to input the DNS suffix of the domain name.
      • When you power on the Virtual Machine as the first time after you connected the NIC of the Virtual Machine to the organizational virtual data center network or when you power on the Virtual Machine and apply the re-customization, the guest OS running on the Virtual Machine statically configures this value as the DNS suffix of the domain name.
      • When you connect the NIC of Virtual Machine to the organizational virtual data center network, if you select IP mode as DHCP and DHCP is enabled in the guest OS running on the Virtual Machine, the guest OS gets the domain name from the Edge Gateway Service in which only DHCP service is enabled and the guest OS configures the DNS suffix of the domain name.
        • If you update (or edit) the DNS suffix of the domain name of the organizational virtual data center network, and after that, if the guest OS running on the Virtual Machine, which is connected to this organizational virtual data center network, gets the DNS suffix of the domain name again from the Edge Gateway Service in which only DHCP service is enabled, the guest OS can not get the updated (edited) DNS suffix of the domain name. If the guest OS gets the updated (edited) DNS suffix of the domain name, you need to shutdown the guest OS connected to the organizational virtual data center network and power off the Virtual Machine and power it on and apply the re-customization. You need to conduct these operations in order.

    Network Type : ISpecified Route

    • New Organization VDC Network
      • 2 General

    • Name
    • Gateway CIDR
      • You need to input the IP address which you assign to the interface of Edge (Edge Service Gateway / distributed logical router).
    • Shared Network
      • When you enabled Shared Network, you can use the organizational virtual data center network in the other virtual data center in the same organization and you can connect the NIC of the Virtual Machine accommodated in the other virtual data center in the same organization to this organizational virtual data center network.

    3 Edge connection

    • 　Edge
      • You need to select the Edge (Edge Service Gateway / distributed logical router) connected to the organizational virtual data center network.
    • Interface Type
      • Internal Network
        • ◦If you select Internal Network, you are to create the organizational virtual data center network which you can connect to the interface of the Edge Gateway you selected in Edge. (Network Diagram 2)
      • Distributed Network
        • If you select Distributed Network, you are to create the organizational virtual data center network which you can connect to the interface of the Edge distributed logical router you selected in Edge. (Network Diagram 3)
      • Sub interface
        • Not Supported
    • The admission of the guest VLAN
      • Not Supported

    4 Static IP pool

     

    • Static IP pool
      • You need to input the IP addrss as range.
      • When you connect the NIC of Virtual Machine to the organizational virtual data center network, if you select IP mode : Static - IP Pool, the IP address is to be assigned to the NIC from this static IP pool.

    5 DNS

    • Primary DNS
      • You need to input the IP address of the primary DNS server.
      • When you power on the Virtual Machine as the first time after you connected the NIC of the Virtual Machine to the organizational virtual data center network or when you power on the Virtual Machine and apply the re-customization, the guest OS running on the Virtual Machine statically configures this value as the IP address of the primary DNS server.
      • If you need to use the following function, please don't input anything as primary DNS.
        • The guest OS running on the Virtual Machine, which is connected to this organizational virtual data center network, needs to get the IP address of the primary DNS server from the Edge (Edge Service Gateway / distributed logical router) connected to this organizational virtual data center network.
    • Secondary DNS
      • You need to input the IP address of the secondary DNS server.
      • When you power on the Virtual Machine as the first time after you connected the NIC of the Virtual Machine to the organizational virtual data center network or when you power on the Virtual Machine and apply the re-customization, the guest OS running on the Virtual Machine statically configures this value as the IP address of the secondary DNS server.
      • If you need to use the following function, please don't input anything as secondary DNS.
      • The guest OS running on the Virtual Machine, which is connected to this organizational virtual data center network, needs to get the IP address of the secondary DNS server from the Edge (Edge Service Gateway / distributed logical router) connected to this organizational virtual data center network.
    • DNS suffix
      • You need to input the DNS suffix of the domain name.
      • When you power on the Virtual Machine as the first time after you connected the NIC of the Virtual Machine to the organizational virtual data center network or when you power on the Virtual Machine and apply the re-customization, the guest OS running on the Virtual Machine statically configures this value as the DNS suffix of the domain name.
      • If you need to use the following function, please don't input anything as DNS suffix.
        • The guest OS running on the Virtual Machine, which is connected to this organizational virtual data center network, needs to get the DNS suffix of the domain name from the Edge (Edge Service Gateway / distributed logical router) connected to this organizational virtual data center network.
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  • I can't delete the organizational virtual data center network in "Managed v Platform Powered by VMware - vCloud Director Tenant Portal"ECL2.0, Managed v Platform Powered by VMware / Operation, Specification

    - In JP4 region only

    Please refer to the following FAQ according to the error message.

    [Error message] Entity ls01 cannot be deleted because it is in use.
    • Network Deletion
      • Delete
        • This error there is any virtual machine still existing and connecting to the organizational virtual data center network. You need to disconnect the connection between the NIC of the virtual machine and the organizational virtual data center network and then delete the organizational virtual data center network.
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  • I don't know the password of the organization user in Managed v Platform Powered by VMware - vCloud Director tenant portal.ECL2.0, Managed v Platform Powered by VMware / Operation

    - In JP4 region only

    The organization user can't confirm their password.
    Only the Organization Administrator can reset the password of the organization user.
    If you are the organization user and don't know (or forget) the password of the organization user, please contact the Organization Administrator.

    Below is how to reset the password of the organization user.

    1. Access to URL of vCloud Director tenant portal.
      vCloud Director Tenant Portal
      I don't know the URL of "vCloud Director tenant portal" of "Managed v Platform Powered by VMware".
    2. The Organization Administrator needs to login to "vCloud Director tenant portal".
      vCloud Director tenant portal
      User: The Organization Administrator's user name
      Password: Password of the Organization Administrator
      Click "Login"
    3. Open the management menu in vCloud Director tenant portal
      a. Click "Hamburger menu"
      b. Click "Management"
    4. Confirm the organization user name in Management menu
      Management
      a. Click "access control"
      b. Click "user"
    5. Select the organization user.
      User
      a. Click the radio button of the organization's user name.
      b. Click "Edit"
    6. Edit the password
      Edit the user
      Password: Input the password
      Check the password: Re-type the password
      Click "Save"
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  • I can't create the organizational virtual data center network in "Managed v Platform Powered by VMware - vCloud Director Tenant Portal"ECL2.0, Managed v Platform Powered by VMware / Operation, Specification

    - In JP4 region only

    Please refer to the following FAQ according to the error messages.

    [Error message] Gateway cannot be equal to the network definition.
    • New Organizational VDC network
      • 2 General
        • Gateway CIDR
          • This error means you input the IP network address. You need to input the IP host address in CIDR format. For more details, please refer to the following FAQ.
    [Error message] Gateway cannot be equal to the broadcast address.
    • New Organizational VDC network
      • 2 General
        • Gateway CIDR
          • This error means you input the IP broadcast address. You need to input the IP host address in CIDR format. For more details, please refer to the following FAQ.
    Open in a new window

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