Please tell me about past events that are assumed to be due to baremetal server firmware malfunction.
The following is reported as a possible cause that the problem of the firmware affected the customer system.
Customers using the corresponding firmware version below should update the firmware.
For firmware update method / recommended update version, refer to the following tutorial.
<Events assumed to be caused by firmware>
◆ Target firmware version
Target flavor: General Purpose 1 - 3 / Workload Optimized 1
Target firmware version: iLO firmware is 2.40 or 2.42, and system ROM is 2.20 or earlier version
When the Smart Storage battery fails, the baremetal server does not respond.
- Ping failure
- Console access via iLO unavailable
In addition, the following message is displayed in Integrated Management Log (IML).
“POST Error: 312-HPE Smart Storage Battery 1 Failure - Communication with the battery failed. Its output may not be enabled. Action: Verify battery is properly installed. Refer to user guide. Contact HPE support if condition persists. Smart Storage Battery failure (Battery 1). Action: 1. Consult server troubleshooting guide. 2 Gather AHS log and contact Support Smart Storage Battery has exceeded the maximum amount of devices supported (Battery 1 service information: 0x07). Action: 1. Remove additional devices. 2. Consult server troubleshooting guide. 3. Gather AHS log and contact Support “