FAQ

Installation of Backup Agent fails.

(:Last updated)

When you fail to install Backup Angent, please check below points.

1. To meet Backup Server Requirements

(1) To connect the target server to Common Function Gateway
(2) To edit the server's hosts file.
Reference: Tutorails - Backup - Backup Server Requirements

2. To input the appropriate parameters specified when you download Backup Agent.

Especially please check 2 parameters below.

(1) UUID
UUID can be verified at ECL 2.0 control panel.
(Example: Move to Tenent —> Server —> Virtual Server —> Instance —> ID in Detail for UUID of Virtual Server)

(2) Client Name
Any names that were used for Client Name in the past cannot be registered.
Reference: FAQ - Can I register a character string that I registered in the Client Name field in the past about the setting method of the backup service?

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