Where should I contact if I want to ask technical questions about Arcserve UDP Advanced Edition?

Please contact the software support desk of Arcserve. You can find the details of how to contact them in “Application Receipt Mail”.

In addition, support included in this menu is “Technical support”. Please refer to Arcserve Support Policy (EN) for the details of the support conditions.

Reference
Service Descriptions - Arcserve - Software Support
(excerpt)
Product support for Arcserve UDP Advanced Edition is provided directly by Arcserve.

Tutorial - Arcserve - New Application method of Arcserve License
(excerpt)
On the main menu screen, your application contents will be displayed.
And we will send “Application Receipt Mail” to the “E-mail address” you registered, so please confirm its contents.