Enterprise Cloud Knowledge Center
Close the Menu
Home > Enterprise Cloud 2.0 Support Information > FAQ - Enterprise Cloud 2.0 > I cannot upgrade Arcserve License from V6 to V6.5 or over on Arcserve menu.

FAQ

I cannot upgrade Arcserve License from V6 to V6.5 or over on Arcserve menu.

(:Last updated）

When any underscore "_" is included in domain name or server name of the server using V6, you cannot upgrade it to V6.5 or over. As a solution, you can select either of below options.

1. Change domain name or server name.
2. Use Arcserve UDP V6.5.

Please refer to below page for the details.
https://arcserve.zendesk.com/hc/ja/articles/115003189646 (Japanese only)

  • ECL2.0
    •  
  • Arcserve
    •  

Related Pages

  • How long is Arcserve "V6" available?Arcserve, ECL2.0 / Operation, Specification

    Arcserve "V6" is available until Tue 7/31/2019, which is the end date of offer.

    By the end of offer, please upgrade your version to V6.5 and apply for the termination of V6.

    In addition, if you do not apply for the termination by the end date of offer, we will carry out the termination on that date. V6 application is not available, so please uninstall it from the server.

    Open in a new window
  • What can I back up and restore with Arcserve?Arcserve, ECL2.0

    We confirmed by the restore test with some OS in the table below.

    Test results with Arcserve UDP Version 6.0

     

    (*1)　For Linux, the boot mode (BIOS or UEFI) of the server must be the same at the migration source / migration destination. 

    　　　The boot mode of each ECL 2.0 server is as follows. 

    ・Virtual server：BIOS（Can not change）

    ・Bare metal server：UEFI（Changeable to BIOS only when BYOL）

    ・Virtual machine on dedicated hypervisor：any（Specified when creating a virtual machine）

    (*2)    Dedicated hypervisor：vSphere or Hyper-V

    (*3)　Dedicated hypervisor ：only vSphere（Hyper-V virtual machines are excluded）

                        migration

    destination

    		 OS ECL2.0

    Virtual server

    		 ECL2.0

    Bare metal server

    		 ECL2.0

    Virtual machine on dedicated hypervisor
    ECL2.0

    Virtual server

    Windows Server 2012R2

    		 〇 〇 〇(*2)
    Linux(RHEL7)(*1) 〇 〇 〇(*3)
    ECL2.0

    Bare metal server

    		 Windows Server 2012R2 〇 〇 〇(*2)
    Linux(RHEL7)(*1) 〇 〇 〇(*3)
    ECL2.0

    Virtual machine on dedicated hypervisor

    		 Windows Server 2012R2 〇 〇 〇(*2)
    Linux(RHEL7)(*1) 〇 〇 〇(*3)
    ECL1.0

    Virtual server

     

    		 Windows Server 2012R2 〇 〇 〇(*2)
    Linux(RHEL7)(*1) 〇 〇 〇(*3)
    On-premise/Colocation Virtual server Windows Server 2012R2 〇 〇 〇(*2)
    Linux(RHEL7)(*1) 〇 〇 〇(*3)
    On-premise/Colocation Physical server Windows Server 2012R2 〇 〇 〇(*2)
    Linux(RHEL7)(*1) 〇 〇 〇(*3)

     

    Open in a new window
  • Can I use Arcserve with other backup software?Arcserve, ECL2.0

    It is not recommended.

    Because it uses a function (VSS etc.) that takes consistency of the OS to ensure consistency at the time of backup, it may cause duplicate errors with other backup software
    Open in a new window
  • Can I continue to use V6 applications after terminating the Arcserve License?Arcserve, ECL2.0 / Specification

    The license will be invalidated on Wed July 31, 2019 (end of offer), or at the time of application for termination.

    When the license is invalidated, the applications are unavailable. So please uninstall them from the server using V6.

    Open in a new window
  • Do you offer the license key for the upgrade version on Arcserve Menu for free?Arcserve, ECL2.0 / Specification

    No. When you need the license key for the upgrade version, it is necessary for you to newly apply for it. License key and Order ID, which is required when you make an inquiry, are different from versions.

    Open in a new window

Support Information

Enterprise Cloud 2.0

Enterprise Cloud 1.0

We appreciate your cooperation in improving the site

Did this FAQ be helpful? If you have any comments, please let us know.

Thank you

Your feedback has been received.

▲