FAQ（ECL2.0）

VPN Connectivity - FAQ

• All(23)
• Operation(6)
• Specification(16)
• Construction(10)

• Does the disconnection occur when the plan is changed in VPN Gateway menu?ECL2.0, VPN Connectivity

  When you change the bandwidth within Best Effort Plan or Guaranteed Bandwidth Plan, the disconnection doesn't occur. However, when you change the plan from Best Effort Plan to Guaranteed Bandwidth Plan or vice versa, VPN Gateway is deleted and re-created so the disconnection occurs in the meantime.

  Reference: Service Descriptions - VPN Gateway - Plan List

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• Is it possible to change the plan between the "Best Effort plan" and the "Guaranteed Bandwidth plan" in the VPN gateway service?ECL2.0, VPN Connectivity

  When changing plan between Best Effort and Guaranteed Bandwidth, it is required to abolish the old contract and apply for a new contract, because they are different Multi-Cloud Connect contracts.

  As for modifying the bandwidth in the same plan, you can change it via portal immediately.

  For details, please refer to Service Descriptions - VPN Gateway

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• How to terminate VPN connectivity (Multi-Cloud Connect)?ECL2.0, VPN Connectivity

  Please refer to the tutorial for terminating VPN connectivity (Multi-Cloud Connect).

  Tutorial - VPN Connectivity - Terminating a VPN Connectivity (Multi-Cloud Connect)

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• Is it possible to change Gateway IP of VPN Gateway?ECL2.0, VPN Connectivity

  It is not available to modify Gateway Interface of VPN Gateway. Delete a Gateway Interface and assign a new Gateway IP to it.

  Service Descriptions - VPN Gateway - Gateway Function
  Note:
  Customers cannot modify the assigned IP Addresses. In case they would like to change the IP Addresses, they need to remove Gateway Interface, and then to add it to the same Logical Network.

  Tutorials - VPN Connectivity - Adding a Gateway Interface

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• What are the differences between "GW-IF alive monitoring" and "IF alive monitoring" of VPN Connectivity?ECL2.0, Monitoring, VPN Connectivity

  They are the functions to monitor the inside and outside interfaces of the VPN gateway, respectively.

  GW-IF alive monitoring:　Logical NW side

  IF alive monitoring:　Cloud GW side (UNO side)

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• How do I delete the VPN gateway?ECL2.0, VPN Connectivity

  It is not possible to delete the VPN gateway with the GUI in the Smart Data Platform Portal. Depending on the deletion of Multi-Cloud Connect (Enterprise Cloud 2.0 Connectivity), the VPN gateway is deleted.

  Please refer to the tutorial for Terminating procedure of Multi-Cloud Connect (Enterprise Cloud 2.0 Connectivity), by application
  from business portal.

  If you have any questions about the operation procedure about the contract of Multi-Cloud Connect (Enterprise Cloud 2.0 Connectivity), please contact the support desk of Arcstar Universal One.

  Reference: FAQ - How to make an inquiry to Arcstar Universal One?

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