FAQ（ECL2.0）

Load Balancer - FAQ

• All(66)
• Operation(27)
• Specification(46)
• Construction(21)

• How to switch the VM (with HA function) intentionally when hypervisor failure on a trial basis?ECL2.0, Firewall (Brocade 5600 vRouter), Firewall (vSRX), Load Balancer, Virtual Server

  Sorry, it is not able to switch the virtual server, Firewall (Brocade 5600 vRouter)(vSRX) or Load Balancer(NetScaler VPX) intentionally as trial basis(in purpose of HA)

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• After the reboot of vLoad balancer, the configuration of SSL certificate seems to be missing.ECL2.0, Load Balancer

  Your case may correspond to the known issue "Load Balancer(NetScaler VPX) will restart unexpectedly and SSL certificate related settings will miss after restarting".

  Please check the following URL.

  https://ecl.ntt.com/en/known-issues/loadbalancer-reboot/

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• Is there any influence such as disconnection of the network when changing SSL protocol in SSL Parameter setting of LoadBalancer?ECL2.0, Load Balancer

  There is no influence on network connection except for the SSL communication which is targeted as the change of SSL protocol.

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• What should I do if I would like to add EOS(End of Sales) version of Load Balancer(NetScaler VPX)?ECL2.0, Load Balancer

  New sales have been suspended, so you cannot add it any more.

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• How do I replace the older version of Load Balancer (NetScaler VPX) with the newer version?ECL2.0, Load Balancer

  For details, please refer to below document.

  Tutorials - Load Balancer - Replacing between different versions

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• Where can I find the information on EOL of Load Balancer (NetScaler VPX)?ECL2.0, Load Balancer

  It is based on EOL(End of Life) policy of the product manufacturer. For details, please refer to “NetScaler ADC” in following link.
  https://www.citrix.com/support/product-lifecycle/product-matrix.html

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• Can I upgrade service plans of EOS(End of Sales) version of LoadBalancer (NetScaler VPX)?ECL2.0, Load Balancer

  Yes. Service Plan upgrade is available.

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• How long wil Product Support be provided for EOS(End of Sales) version of LoadBalancer (NetScaler VPX)?ECL2.0, Load Balancer

  You can make an inquiry until EOL(End of Life).

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• What would happen when vulnerability or bugs are found in EOS(End of Sales) version of LoadBalancer (NetScaler VPX)?ECL2.0, Load Balancer

  Until EOL(End of Life), we will provide the information about vulnerability and software bugs and workarounds if the product manufacturer offers.
  After EOL(End of Life), we will not be able to receive repairs on vulnerabilities and bugs by the product manufacturer, please use a new version which the vulnerabilities and bugs are fixed.

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• Can I keep using EOS(End of Sales) version of LoadBalancer (NetScaler VPX)?ECL2.0, Load Balancer

  Yes. Until EOL(End of Life), we will provide support for inquiries regarding technical contents and usage of LoadBalancer(NetScaler VPX).

  However, after EOL(End of Life), we will not provide support other than support for failure of virtual server infrastructure and Customer Portal / API.  It is also important to note that charges will continue for the same amount and will not guarantee operation after future changes to the underlying version.

  Information on lifecycle policies can be found below.

  Service Descriptions - Load Balancer(NetScaler VPX) - Lifecycle Policy

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