FAQ（ECL2.0）

Internet Connectivity - FAQ

• All(20)
• Operation(5)
• Specification(9)
• Construction(4)

• The following error occurred when creating the gateway interface. ”One or more of the IPs defined in the GW Interface resource did not pass the validation!”ECL2.0, Internet Connectivity

  Please confirm the following about the IP address you are setting.
  The IP addresses that can be assigned to the gateway interface of the Internet gateway are as follows.
  --------------------------
  ・Private IP address
  10.0.0.0/8
  172.16.0.0/12
  192.168.0.0/16

  ・Global IP address which assigned by Internet Gateway(contracted for this service)

  【Reference】
  Service Descriptions - Internet Connectivity - Internet Gateway Function
  --------------------------

  Is this page helpful?

  Yes No

  Open in a new window
• Although I have purchased Internet Connectivity menu, I can not connect SSH from the Internet to the virtual server.ECL2.0, Internet Connectivity

  There are no specifications that deny SSH connection in Internet gateways, logical networks, etc.

  The most common reasons for failing SSH connection from the Internet are as follows.
  ・In the virtual server to be destination, the setting for SSH connection has not been established
  ・In the Managed Firewall, communication can not be permitted
  ・In the Internet gateway, routing settings are incorrect

  For each setting method, please refer to the following link.
  Tutorial - Managed Firewall / Managed UTM

  Is this page helpful?

  Yes No

  Open in a new window
• When acquiring global IP, an error shows "Quota for public_ip exceeded".ECL2.0, Internet Connectivity

  Customers can subscribe global IP addresses based on the following subnet mask. The maximum number of subnet mask that Customers can subscribe per Tenant is 4.
  The error "Quota for public_ip exceeded" may be caused by this restriction.
  In order to resolve the error, after deleting the global IP, you need to expand and reacquire the address range.

  Reference: Service Descriptions - Internet Connectivity - Important Notes of Subscription

  Is this page helpful?

  Yes No

  Open in a new window
• When I get global IP address in creating Internet Gateway, "Tenant [tenant ID] Quota for public_ip exceeded" error appears.ECL2.0, Internet Connectivity

  The cause of this error should correspond to following limitation.

  ■Service Descriptions - Internet Connectivity - Important Notes of Subscription
  *Excerpt
  ================================
  The maximum number of subnet mask that Customers can subscribe per Tenant is 4. They cannot subscribe more than 5 subnets.
  ================================

  Is this page helpful?

  Yes No

  Open in a new window
• Is it possible to change the plan from Best Effort to Guaranteed Bandwidth on Internet Connectivity or vice versa?ECL2.0, Internet Connectivity

  Yes. How to change the plan is referred to below FAQ.

  How can we modify the bandwidth plan of Internet Gateway?

  Is this page helpful?

  Yes No

  Open in a new window
• How can we modify the bandwidth plan of Internet Gateway?ECL2.0, Internet Connectivity

  Customers can modify Internet Gateway settings via Customer Portal or API.

  This modification is effective immediately.

  Reference: Service Descriptions - Internet Connectivity - Modify Internet Gateway

  Is this page helpful?

  Yes No

  Open in a new window
• Is it necessary to consider broadcast address etc. when applying for global IP provided by Internet connectivity on a subnet basis?ECL2.0, Internet Connectivity

  No. It is not necessary to consider the broadcast address/network address.

  Is this page helpful?

  Yes No

  Open in a new window
• Is it possible to change the number of global IPs without changing the global IP address acquired first on the Internet?ECL2.0, Internet Connectivity

  It is impossible to change the address range of the global IPs once acquired.

  To change the global IP address range, there is only a way to reacquire it after deletion of the global IP, in that case, it will be changed from the global IP you have been using.

  Service Description - Internet Gateway Function

  Is this page helpful?

  Yes No

  Open in a new window
• How many Global IP addresses can I register per Tenant?Internet Connectivity

  You can use the uppermost up to 4 Global IP addresses per Tenant.
  You can apply for each subnet of [/32] - [/28].

  Service Descriptions - Internet Connectivity - Important Notes of Subscription

  Is this page helpful?

  Yes No

  Open in a new window