FAQ（ECL2.0）

ECL2.0 - FAQ

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• When I set Mac address of "Allowed Address Pair" of Logical Network in capital letters, an error appears.Logical Network

  Please set MAC address in lower case letters.

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• What is the session retention time of the Managed WAF?ECL2.0, Network-based Security

  The Managed WAF holds the session for 2 minutes after it goes out of communication.

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• What are the message for "Smart Protection Server disconnected for Smart Scan"?ECL2.0, Host-based Security

  The "Smart Protection Server disconnected for Smart Scan" message appears when you are unable to connect to the Smart Protection Server (SPS).

  The conditions that prevent you from connecting are  OS- and environment-dependent issue as follows.
  - The timing of the SPS database update
  - Unable to connect to SPS due to network problems.
  - The name resolution for connecting to SPS fails.
  - Internal processing problems on a computer with a Deep Security Agent (DSA) installed

  Smart Protection Server is designed to connect to Trend Micro via the Internet.
  Please make sure that you have appropriate access restrictions.

  If you see "Smart Protection Server Connected for Smart Scan" after "Smart Protection Server disconnected for Smart Scan" in the HBS WebUI, it is temporary and there is no operational problem.

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• ACL, Kerberos, or pNFS authentication are available on Block Storage menu?Block storage (IO performance ensure), ECL2.0

  No. ACL, Kerberos, or pNFS authentication is not available on Block Storage menu.
  Only IQN authentication is supported.

  Reference: Service Descriptions - Block Storage (Provisioned I/O Performance)

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• Is there an upper limit on the routing information that can be set for the subnet on the logical network?ECL2.0, Logical Network

  There is a limit when setting with the GUI (up to 4 lines).
  If you try to set more than 5 lines, the creation/editing of the subnet fails due to an error. (Error message: "Maximum length of static route exceeded")
  Reference: Tutorial - Logical Network -  Subnet Details

  On the other hand, there is no upper limit when setting with API.

  To set routing information of 5 lines or more, please execute it with API.
  Reference: API Reference - Subnet

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• Please tell me the behavior when pushing the "ctrl+alt+delete" button in console screen of virtual server.ECL2.0, Virtual Server

  The behavior is different depending on the OS.

  【Linux】
  If the guest OS is Linux, when you push the ctrl+alt+delete button, your virtual server will be rebooted.
  With the following command, you can disable the reboot function of the ctrl+alt+delete button.
  ------------------------------------------
  # systemctl mask ctrl-alt-del.target
  ------------------------------------------

  ※Even if you disabled the reboot function following the above methods if you click the ctrl+alt+delete button 7 times in 2 seconds (= sending the SIGNAL 7 times in 2 seconds), your virtual server will be rebooted.
  Please see the SIGNAL entries in the manual page of systemd (the URL shown below) for more information.
  -------
  https://man7.org/linux/man-pages/man1/systemd.1.html#SIGNALS
  -------

  【Windows】
  If the guest OS is Windows OS, if you click the ctrl+alt+delete button, your virtual server will not be rebooted.
  Instead of the OS reboot, the security option screen is displayed like the following image.
  

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• When I tried to create a volume, "Error writing field to database (HTTP 400)" was shown and I could not create the volume.ECL2.0, Virtual Server
  As specification, if "Emoji" or "variant characters" are entered in the description field when you create a volume, it will result in the following error "Error writing field to database (HTTP 400)".

  Please retry to create a volume without using "Emoji" or "variant characters" in the description field.

  "Variant characters" are the old characters that have the same pronunciation and meaning but different form and shape.

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• I don't know how to create the organizational virtual data center network in "Managed v Platform Powered by VMware - vCloud Director Tenant Portal"ECL2.0, Managed v Platform Powered by VMware

  - In JP4 region only

  The organizational virtual data center network is the logical switch (Layer 2 network) functioning in the organizational virtual data center provided as the menu of "Managed v Platform Powered by VMware".
  You can connect the organizational virtual data center network to the interface of the edge (edge service gateway / distributed logical router) or the NIC of Virtual Machine(s).
  You can create a network like the following diagram by using the organizational virtual data center network.

  

  How to create the network
  Creation of the organizational virtual data center network

  • Network

  • • Network
    • Add

  

   

  • New Organization VDC Network

  • • 1 Network Type

  

   

  • 　Isolated Network
    • When you select this network, you are to create the organizational virtual data center network which you can not connect to the other organizational virtual data center network nor External Network, via the Edge (Edge Service Gateway / distributed logical router). (Network Diagram 1)
  • 　Specified Route
    • When you select this network, you are to create the organizational virtual data center network which you can connect to the other organizational virtual data center network or External Network, via the edge (Edge Service Gateway / distributed logical router). (Network Diagram 2,3)

  Network Type : Isolated

  • New Organization VDC Network

  • • 2 General

  

  • Name
  • Gateway CIDR
    • You need to input the IP address which you assign to the interface of the Edge Service Gateway in which only DHCP service is enabled.
    • When you connect the NIC of Virtual Machine to the organizational virtual data center network, if you select IP mode : Static - IP Pool or Static - Manual, the guest OS running on the Virtual Machine configures this value as the default gateway IP address, in the process of the first boot after the NIC of the Virtual Machine was connected to the organizational virtual data center network.
    • When you connect the NIC of Virtual Machine to the organizational virtual data center network, if you select IP mode as DHCP and DHCP is enabled in the guest OS running on the Virtual Machine, the guest OS gets an IP address from the Edge Gateway Service in which only DHCP service is enabled and the guest OS configures the IP address as the IP address of the default gateway.
  • Shared Network
    • When you enabled Shared Network, you can use the organizational virtual data center network in the other virtual data center in the same organization and you can connect the NIC of the Virtual Machine accommodated in the other virtual data center in the same organization to this organizational virtual data center network.

  3 Static IP pool

  

  • 　Static IP pool
    • You need to input the IP addrss as range.
    • When you connect the NIC of Virtual Machine to the organizational virtual data center network, if you select IP mode : Static - IP Pool, the IP address is to be assigned to the NIC from this static IP pool.
      • The guest OS running on the Virtual Machine configures the IP address as the static IP address in the process of the first boot after the NIC of the Virtual Machine was connected to the organizational virtual data center network.
        • The IP address(es) not set as the static IP pool is assigned automatically as the IP of the DHCP pool.
          • When you connect the NIC of Virtual Machine to the organizational virtual data center network, if you select IP mode as DHCP and DHCP is enabled in the guest OS running on the Virtual Machine, the guest OS gets an IP address from the Edge Gateway Service in which only DHCP service is enabled and the guest OS configures the IP address to the NIC.

  4 DNS

  

  • 　Primary DNS
    • You need to input the IP address of the primary DNS server.
    • When you power on the Virtual Machine as the first time after you connected the NIC of the Virtual Machine to the organizational virtual data center network or when you power on the Virtual Machine and apply the re-customization, the guest OS running on the Virtual Machine statically configures this value as the IP address of the primary DNS server.
    • When you connect the NIC of Virtual Machine to the organizational virtual data center network, if you select IP mode as DHCP and DHCP is enabled in the guest OS running on the Virtual Machine, the guest OS gets an IP address from the Edge Gateway Service in which only DHCP service is enabled and the guest OS configures the IP address as the primary DNS IP address.
      • If you update (or edit) the IP address of the primary DNS server of the organizational virtual data center network, and after that, if the guest OS running on the Virtual Machine, which is connected to this organizational virtual data center network, gets an IP address of the primary DNS server again from the Edge Gateway Service in which only DHCP service is enabled, the guest OS can not get the updated (edited) IP address of the primary DNS server. If the guest OS gets the updated (edited) IP address of the primary DNS server, you need to shutdown the guest OS connected to the organizational virtual data center network and power off the Virtual Machine and power it on and apply the re-customization. You need to conduct these operations in order.
  • Secondary DNS
    • You need to input the IP address of the secondary DNS server.
    • When you power on the Virtual Machine as the first time after you connected the NIC of the Virtual Machine to the organizational virtual data center network or when you power on the Virtual Machine and apply the re-customization, the guest OS running on the Virtual Machine statically configures this value as the IP address of the secondary DNS server.
    • When you connect the NIC of Virtual Machine to the organizational virtual data center network, if you select IP mode as DHCP and DHCP is enabled in the guest OS running on the Virtual Machine, the guest OS gets an IP address from the Edge Gateway Service in which only DHCP service is enabled and the guest OS configures the IP address as the secondary DNS IP address.
      • If you update (or edit) the IP address of the secondary DNS server of the organizational virtual data center network, and after that, if the guest OS running on the Virtual Machine, which is connected to this organizational virtual data center network, gets an IP address of the secondary DNS server again from the Edge Gateway Service in which only DHCP service is enabled, the guest OS can not get the updated (edited) IP address of the secondary DNS server. If the guest OS gets the updated (edited) IP address of the secondary DNS server, you need to shutdown the guest OS connected to the organizational virtual data center network and power off the Virtual Machine and power it on and apply the re-customization. You need to conduct these operations in order.
  • DNS suffix
    • You need to input the DNS suffix of the domain name.
    • When you power on the Virtual Machine as the first time after you connected the NIC of the Virtual Machine to the organizational virtual data center network or when you power on the Virtual Machine and apply the re-customization, the guest OS running on the Virtual Machine statically configures this value as the DNS suffix of the domain name.
    • When you connect the NIC of Virtual Machine to the organizational virtual data center network, if you select IP mode as DHCP and DHCP is enabled in the guest OS running on the Virtual Machine, the guest OS gets the domain name from the Edge Gateway Service in which only DHCP service is enabled and the guest OS configures the DNS suffix of the domain name.
      • If you update (or edit) the DNS suffix of the domain name of the organizational virtual data center network, and after that, if the guest OS running on the Virtual Machine, which is connected to this organizational virtual data center network, gets the DNS suffix of the domain name again from the Edge Gateway Service in which only DHCP service is enabled, the guest OS can not get the updated (edited) DNS suffix of the domain name. If the guest OS gets the updated (edited) DNS suffix of the domain name, you need to shutdown the guest OS connected to the organizational virtual data center network and power off the Virtual Machine and power it on and apply the re-customization. You need to conduct these operations in order.

  Network Type : ISpecified Route

  • New Organization VDC Network
    • 2 General

  

  • Name
  • Gateway CIDR
    • You need to input the IP address which you assign to the interface of Edge (Edge Service Gateway / distributed logical router).
  • Shared Network
    • When you enabled Shared Network, you can use the organizational virtual data center network in the other virtual data center in the same organization and you can connect the NIC of the Virtual Machine accommodated in the other virtual data center in the same organization to this organizational virtual data center network.

  3 Edge connection

  

  • 　Edge
    • You need to select the Edge (Edge Service Gateway / distributed logical router) connected to the organizational virtual data center network.
  • Interface Type
    • Internal Network
      • ◦If you select Internal Network, you are to create the organizational virtual data center network which you can connect to the interface of the Edge Gateway you selected in Edge. (Network Diagram 2)
    • Distributed Network
      • If you select Distributed Network, you are to create the organizational virtual data center network which you can connect to the interface of the Edge distributed logical router you selected in Edge. (Network Diagram 3)
    • Sub interface
      • Not Supported
  • The admission of the guest VLAN
    • Not Supported

  4 Static IP pool

  

   

  • Static IP pool
    • You need to input the IP addrss as range.
    • When you connect the NIC of Virtual Machine to the organizational virtual data center network, if you select IP mode : Static - IP Pool, the IP address is to be assigned to the NIC from this static IP pool.

  5 DNS

  

  • Primary DNS
    • You need to input the IP address of the primary DNS server.
    • When you power on the Virtual Machine as the first time after you connected the NIC of the Virtual Machine to the organizational virtual data center network or when you power on the Virtual Machine and apply the re-customization, the guest OS running on the Virtual Machine statically configures this value as the IP address of the primary DNS server.
    • If you need to use the following function, please don't input anything as primary DNS.
      • The guest OS running on the Virtual Machine, which is connected to this organizational virtual data center network, needs to get the IP address of the primary DNS server from the Edge (Edge Service Gateway / distributed logical router) connected to this organizational virtual data center network.
  • Secondary DNS
    • You need to input the IP address of the secondary DNS server.
    • When you power on the Virtual Machine as the first time after you connected the NIC of the Virtual Machine to the organizational virtual data center network or when you power on the Virtual Machine and apply the re-customization, the guest OS running on the Virtual Machine statically configures this value as the IP address of the secondary DNS server.
    • If you need to use the following function, please don't input anything as secondary DNS.
    • The guest OS running on the Virtual Machine, which is connected to this organizational virtual data center network, needs to get the IP address of the secondary DNS server from the Edge (Edge Service Gateway / distributed logical router) connected to this organizational virtual data center network.
  • DNS suffix
    • You need to input the DNS suffix of the domain name.
    • When you power on the Virtual Machine as the first time after you connected the NIC of the Virtual Machine to the organizational virtual data center network or when you power on the Virtual Machine and apply the re-customization, the guest OS running on the Virtual Machine statically configures this value as the DNS suffix of the domain name.
    • If you need to use the following function, please don't input anything as DNS suffix.
      • The guest OS running on the Virtual Machine, which is connected to this organizational virtual data center network, needs to get the DNS suffix of the domain name from the Edge (Edge Service Gateway / distributed logical router) connected to this organizational virtual data center network.

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• I can't delete the organizational virtual data center network in "Managed v Platform Powered by VMware - vCloud Director Tenant Portal"ECL2.0, Managed v Platform Powered by VMware

  - In JP4 region only

  Please refer to the following FAQ according to the error message.

  [Error message] Entity ls01 cannot be deleted because it is in use.

  • Network Deletion

  • • Delete
      • This error there is any virtual machine still existing and connecting to the organizational virtual data center network. You need to disconnect the connection between the NIC of the virtual machine and the organizational virtual data center network and then delete the organizational virtual data center network.

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• I can't create the organizational virtual data center network in "Managed v Platform Powered by VMware - vCloud Director Tenant Portal"ECL2.0, Managed v Platform Powered by VMware

  - In JP4 region only

  Please refer to the following FAQ according to the error messages.

  [Error message] Gateway cannot be equal to the network definition.

  • New Organizational VDC network

  • • 2 General
      • Gateway CIDR
        • This error means you input the IP network address. You need to input the IP host address in CIDR format. For more details, please refer to the following FAQ.

  • • • • • "Managed v Platform Powered by VMware - vCloud Director Tenant Portal" I don't know how to create the organizational virtual data center network.

  [Error message] Gateway cannot be equal to the broadcast address.

  • New Organizational VDC network

  • • 2 General
      • Gateway CIDR
        • This error means you input the IP broadcast address. You need to input the IP host address in CIDR format. For more details, please refer to the following FAQ.

  • • • • • "Managed v Platform Powered by VMware - vCloud Director Tenant Portal" I don't know how to create the organizational virtual data center network.

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