FAQ（ECL2.0）

Arcserve - FAQ

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• I cannot upgrade Arcserve License from V6 to V6.5 or over on Arcserve menu.Arcserve, ECL2.0

  When any underscore "_" is included in domain name or server name of the server using V6, you cannot upgrade it to V6.5 or over. As a solution, you can select either of below options.

  1. Change domain name or server name.
  2. Use Arcserve UDP V6.5.

  Please refer to below page for the details.
  https://arcserve.zendesk.com/hc/ja/articles/115003189646 (Japanese only)

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• Can I continue to use V6 applications after terminating the Arcserve License?Arcserve, ECL2.0

  The license will be invalidated on Wed July 31, 2019 (end of offer), or at the time of application for termination.

  When the license is invalidated, the applications are unavailable. So please uninstall them from the server using V6.

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• On Arcserve Menu, can I terminate V6 before applying for V6.5 or later?Arcserve, ECL2.0

  The license is invalidated at the time of the application for termination, and the application can not be used. So we recommend that you should apply for V6.5 or later before terminating V6.

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• When I newly apply for V6.5 or later on Arcserve menu, will V6 be removed at the same time?Arcserve, ECL2.0

  No. Even if you newly apply for V6.5 or later, V6 will not be removed at the same time. This menu requires a subscription for each version, and this is true for the termination. So please apply for the termination of V6 when you upgrade to V6.5 and you do not use V6.

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• Is it possble to use V6 and V6 or later together on Arcserve menu?Arcserve, ECL2.0

  Please find the below conditions for using V6 and V6 or over together.

  OS	Agent single-use	UDP (management) console use
  Windows	〇	〇
  Linux	〇	×

  Upgrade to V6.5 is necessary for UDP console.
  When you register UDP console, regardless of versions, the license keys for the number of the agents are necessary.

  If you use V6 and V6.5 together, please create a V6.5 recovery (BMR) media.

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• Do you offer the license key for the upgrade version on Arcserve Menu for free?Arcserve, ECL2.0

  No. When you need the license key for the upgrade version, it is necessary for you to newly apply for it. License key and Order ID, which is required when you make an inquiry, are different from versions.

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• How long is Arcserve "V6" available?Arcserve, ECL2.0

  Arcserve "V6" is available until Tue 7/31/2019, which is the end date of offer.

  By the end of offer, please upgrade your version to V6.5 and apply for the termination of V6.

  In addition, if you do not apply for the termination by the end date of offer, we will carry out the termination on that date. V6 application is not available, so please uninstall it from the server.

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• Let me know the information required when activating Arcserve UDP v6.5.Arcserve, ECL2.0

  As a specification of Arcserve UDP v6.5 product, you do not have to activate as long as the license is registered properly.

  Therefore, the information (Fulfillment Number, etc) required for the activation is unnecessary. Even if you are asked the information, there is no problem going forward with leaving it blank.
  

  Solution Guides - 2. Migration Example to Enterprise Cloud 2.0 Virtual Server by Arcserve UDP Version 6.5 - 2.2. Download and Installation
  The “Activate Arcserve UDP“ screen appears. Leave the blank and click "Skip Activation".

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• Would it be necessary to uninstall Backup agent software before transferring from Backup to Arcserve?Arcserve, ECL2.0

  Yes. In general, because there is a possibility that conflicts may occur with commonly used functions such as VSS, we recommend that you uninstall the backup agent software in advance.

  Reference: Tutorials - Backup - Deleting a Client / Uninstall Agent Software

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• In Arcserve menu, how long can I contact the Arcserve software support desk?Arcserve, ECL2.0

  You will not be able to contact Arcserve's software support desk at the time the deleting procedure is completed (when the status becomes "Deleted") after applying the deleting of the Arcserve menu.

  Reference: Tutorial - Delete Application method of Arcserve License

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