How should I check the version of VMware Tools?

Question 1

Answer

You can check the VMware Tools version from your guest OS.
Here is an example of how to check the VMware Tools version for Red Hat Enterprise Linux and Windows Server.

For Red Hat Enterprise Linux

Please execute the command below on your guest OS.

# vmware-toolbox-cmd -v  
9.0.10.29005 (build-1481436)

For Windows Server

Please right-click the VMware Tools icon in the task tray and click on "About VMware Tools".

Is this page helpful?

Yes No

Answer

It is accommodated to Windows Update as of the time of the release of Templates.
You can check the date and time of the update of the Template that was applied to the Virtual Machine at "C:Enterprise_Cloud_Appsreadme.txt" in the Windows OS.

Is this page helpful?

Yes No

Open in a new window

Answer

Is this page helpful?

Answer

Sorry, we are unable to perform any troubleshooting regarding additional applications installed by the Customer.

Is this page helpful?

Yes No

Open in a new window

Answer

If you are using San Jose Lundy Data Center, Virginia Sterling Data Center, Hemel Hempstead2 Data Center, Hong Kong Tai Po Data Center, Malaysia Cyberjaya3 Data Center, Thailand Bangna Data Center, Frankfurt 2 Data Center, please try the following commands (as of March 2015):

Yokohama No.1 Data Center
route -p add 210.163.218.0 mask 255.255.255.0 [IP address of vFirewall]
Kansai1 Data Center
route -p add 61.214.252.0 mask 255.255.255.0 [IP address of vFirewall]
Saitama No.1Data Center
route -p add 153.149.111.49 mask 255.255.255.224 [IP address of vFirewall]
US San Jose Lundy Data Center
route -p add 198.107.138.248 mask 255.255.255.248 [IP address of vFirewall]
US Virginia Sterling Data Center
route -p add 198.107.200.248 mask 255.255.255.248 [IP address of vFirewall]
UK Hemel Hempstead2 Data Center
route -p add 81.20.73.224 mask 255.255.255.248 [IP address of vFirewall]
Singapore Serangoon Data Center
route -p add 116.51.11.8 mask 255.255.255.248 [IP address of vFirewall]
Hong Kong Tai Po Data Center
route -p add 218.213.242.151 mask 255.255.255.255 [IP address of vFirewall]
Malaysia Cyberjaya3 Data Center
route -p add 203.115.221.128 mask 255.255.255.248 [IP address of vFirewall]
Thailand Bangna Data Center
route -p add 180.222.156.64 mask 255.255.255.248 [IP address of vFirewall]
Australia Sydney1 Data Center
route -p add 202.68.69.32 mask 255.255.255.248 [IP address of vFirewall]
Germany Frankfurt 2 Data Center
route -p add 91.186.177.184 mask 255.255.255.248 [IP address of vFirewall]

Is this page helpful?

Yes No

Open in a new window

Answer

It updates whenever a new Service Pack from Microsoft is available.

Is this page helpful?

Yes No

Open in a new window

Question 2

Is this service accommodated to Windows Update?Public Catalog

Question 3

Is it OK if I change the NTP/DNS reference points on Windows Server 2012?Public Catalog

Question 4

An error occurred while I was using IIS in Windows Server 2012. Is it possible for the Customer Support Team to diagnose and fix it for me?Public Catalog

Question 5

In Windows Server 2012, I would like to change the default gateway used by the vFirewall (or some other integrated network appliance). If need to add new static routing information, what sort of information exactly should I add?Public Catalog

Question 6

When does the update of the Virtual Machine Template for Windows Server 2012 happen?Public Catalog

FAQ

How should I check the version of VMware Tools?

For Red Hat Enterprise Linux

For Windows Server

Support Information

Enterprise Cloud 2.0

Enterprise Cloud 1.0

We appreciate your cooperation in improving the site

Thank you