FAQ

I changed the configuration for Virtual Machine while it was in a state of Partially PoweredOff, and why can I not access from my guest OS?

(:Last updated)

When you press the Shutdown button on Customer Portal (or shutting down via guest OS), the power state of the Virtual Machine shifts to Partially PoweredOff state.
Changing the configuration of Virtual Machine (name, description, # of vCPU, Memory capacity, disk name, disk capacity) makes it unable to communicate after changing the Virtual Machine to PoweredOn state (Partially PoweredOff state).

How to recover:

When this occurs, you can recover communication by trying the procedures below.

  1. Shutdown guest OS, or press Shutdown Virtual Machine button in Customer Portal (when in PoweredOn state, start from procedure 2).
  2. Press Power Off Virtual Machine button in Customer Portal.
  3. Press Power On Virtual Machine button in Customer Portal.

How to avoid:

This phenomenon can be avoided by the procedures below.
When changing configuration for Virtual Machine, please make sure that the Virtual Machine is in PoweredOff state.

  1. Shutdown guest OS, or press Shutdown Virtual Machine button in Customer Portal (when in PoweredOn state, start from procedure 2).
  2. Press Power Off Virtual Machine button in Customer Portal.
  3. Changing configurations for Virtual Machine (name, description, # of vCPU, Memory, disk name, disk capacity).
  4. Press Power On Virtual Machine in Customer Portal.

Is this page helpful?

Yes No

We appreciate your cooperation in improving the site

Did this FAQ be helpful? If you have any comments, please let us know.

Thank you

Your feedback has been received.