FAQ（ECL1.0）

Public Catalog - FAQ

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• Activation is required when tried to create virtual machine by using Windows OS's public template.Public Catalog

  When Activation is requested, please check route settings of guest OS on virtual server.

  In case of configuring non vfirewall address to default gateway, please configure new routings on guest OS.
  After new routings are configured and connected to license server is up, guest OS of virtual server automatically conducts Activation.

  Please see below link for how to change default gateway via vFirewall.

  "In Windows Server 2012, I would like to change the default gateway used by the vFirewall (or some other integrated network appliance). If need to add new static routing information, what sort of information exactly should I add?"

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• Is it OK if I change the NTP/DNS reference points on Windows Server 2012?Public Catalog

  No, there is no problem.

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• An error occurred while I was using IIS in Windows Server 2012. Is it possible for the Customer Support Team to diagnose and fix it for me?Public Catalog

  Sorry, we are unable to perform any troubleshooting regarding additional applications installed by the Customer.

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• In Windows Server 2012, I would like to change the default gateway used by the vFirewall (or some other integrated network appliance). If need to add new static routing information, what sort of information exactly should I add?Public Catalog

  If you are using San Jose Lundy Data Center, Virginia Sterling Data Center, Hemel Hempstead2 Data Center, Hong Kong Tai Po Data Center, Malaysia Cyberjaya3 Data Center, Thailand Bangna Data Center, Frankfurt 2 Data Center, please try the following commands (as of March 2015):

  • Yokohama No.1 Data Center
    route -p add 210.163.218.0 mask 255.255.255.0 [IP address of vFirewall]
  • Kansai1 Data Center
    route -p add 61.214.252.0 mask 255.255.255.0 [IP address of vFirewall]
  • Saitama No.1Data Center
    route -p add 153.149.111.49 mask 255.255.255.224 [IP address of vFirewall]
  • US San Jose Lundy Data Center
    route -p add 198.107.138.248 mask 255.255.255.248 [IP address of vFirewall]
  • US Virginia Sterling Data Center
    route -p add 198.107.200.248 mask 255.255.255.248 [IP address of vFirewall]
  • UK Hemel Hempstead2 Data Center
    route -p add 81.20.73.224 mask 255.255.255.248 [IP address of vFirewall]
  • Singapore Serangoon Data Center
    route -p add 116.51.11.8 mask 255.255.255.248 [IP address of vFirewall]
  • Hong Kong Tai Po Data Center
    route -p add 218.213.242.151 mask 255.255.255.255 [IP address of vFirewall]
  • Malaysia Cyberjaya3 Data Center
    route -p add 203.115.221.128 mask 255.255.255.248 [IP address of vFirewall]
  • Thailand Bangna Data Center
    route -p add 180.222.156.64 mask 255.255.255.248 [IP address of vFirewall]
  • Australia Sydney1 Data Center
    route -p add 202.68.69.32 mask 255.255.255.248 [IP address of vFirewall]
  • Germany Frankfurt 2 Data Center
    route -p add 91.186.177.184 mask 255.255.255.248 [IP address of vFirewall]

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• When does the update of the Virtual Machine Template for Windows Server 2012 happen?Public Catalog

  It updates whenever a new Service Pack from Microsoft is available.

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• I added vNICs on my Windows Virtual Machine, but it appears in random order on my guest OS.Public Catalog

  On the guest OS, vNICS will appear in random order.

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• Is the Enterprise Edition of Windows Server 2012 available?Public Catalog

  No, only Standard Edition is available.
  Note: This version is different from the 2008RS Standard Edition, as it places no limitations on the number of CPU sockets or Memory capacity.

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• Is this service accommodated to Windows Update?Public Catalog

  It is accommodated to Windows Update as of the time of the release of Templates.
  You can check the date and time of the update of the Template that was applied to the Virtual Machine at "C:Enterprise_Cloud_Appsreadme.txt" in the Windows OS.

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• How should I check the version of VMware Tools?Public Catalog

  You can check the VMware Tools version from your guest OS.
  Here is an example of how to check the VMware Tools version for Red Hat Enterprise Linux and Windows Server.

  For Red Hat Enterprise Linux

  Please execute the command below on your guest OS.

  # vmware-toolbox-cmd -v  
  9.0.10.29005 (build-1481436)
  

  For Windows Server

  Please right-click the VMware Tools icon in the task tray and click on "About VMware Tools".

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• Please tell me how to start up VMware Tools and how to check its operation?Public Catalog

  If you are using Red Hat Enterprise Linux Server 5/6 or later, please check its status by the procedures below.
  Also, please start up VMware Tools if it is down.

  If you are using Red Hat Enterprise Linux Server 5:

  How to check VMware Tools status:

  # ps -ef | grep vmtools
  # service vmware-tools status
  
  # ps -ef | grep vmtools
  root 2740 1 0 Dec09 ? 00:00:42 /usr/sbin/vmtoolsd
  # service vmware-tools status
  vmware-guestd is running
  

  How to start up VMware Tools:

  # service vmware-tools start
  # service vmware-tools status
  
  # service vmware-tools start
  Checking acpi hot plug [ OK ]
  Starting VMware Tools services in the virtual machine:
  Switching to guest configuration: [ OK ]
  Paravirtual SCSI module: [ OK ]
  Guest memory manager: [ OK ]
  Driver for the VMXNET 3 virtual network card: [ OK ]
  VM communication interface: [ OK ]
  VM communication interface socket family: [ OK ]
  Guest operating system daemon: [ OK ]
  # service vmware-tools status
  vmware-guestd is running
  

  If you are using Red Hat Enterprise Linux Server 6 or later

  How to check VMware Tools status:

  # ps -ef | grep vmtools  
  # status vmware-tools
  
  # ps -ef | grep vmtools  
  root 1274 1 0 10:19 ? 00:00:03 /usr/sbin/vmtoolsd  
  # status vmware-tools  
  vmware-tools start/running
  

  How to start up VMware Tools:

  # start vmware-tools  
  # status vmware-tools
  
  # start vmware-tools  
  vmware-tools start/running  
  # status vmware-tools  
  vmware-tools start/running
  

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