FAQ（ECL1.0）

Public Catalog - FAQ

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• Activation is required when tried to create virtual machine by using Windows OS's public template.Public Catalog

  When Activation is requested, please check route settings of guest OS on virtual server.

  In case of configuring non vfirewall address to default gateway, please configure new routings on guest OS.
  After new routings are configured and connected to license server is up, guest OS of virtual server automatically conducts Activation.

  Please see below link for how to change default gateway via vFirewall.

  "In Windows Server 2012, I would like to change the default gateway used by the vFirewall (or some other integrated network appliance). If need to add new static routing information, what sort of information exactly should I add?"

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• Is the Enterprise Edition of Windows Server 2012 available?Public Catalog

  No, only Standard Edition is available.
  Note: This version is different from the 2008RS Standard Edition, as it places no limitations on the number of CPU sockets or Memory capacity.

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• Is this service accommodated to Windows Update?Public Catalog

  It is accommodated to Windows Update as of the time of the release of Templates.
  You can check the date and time of the update of the Template that was applied to the Virtual Machine at "C:Enterprise_Cloud_Appsreadme.txt" in the Windows OS.

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• How should I check the version of VMware Tools?Public Catalog

  You can check the VMware Tools version from your guest OS.
  Here is an example of how to check the VMware Tools version for Red Hat Enterprise Linux and Windows Server.

  For Red Hat Enterprise Linux

  Please execute the command below on your guest OS.

  # vmware-toolbox-cmd -v  
  9.0.10.29005 (build-1481436)
  

  For Windows Server

  Please right-click the VMware Tools icon in the task tray and click on "About VMware Tools".

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• Please tell me how to start up VMware Tools and how to check its operation?Public Catalog

  If you are using Red Hat Enterprise Linux Server 5/6 or later, please check its status by the procedures below.
  Also, please start up VMware Tools if it is down.

  If you are using Red Hat Enterprise Linux Server 5:

  How to check VMware Tools status:

  # ps -ef | grep vmtools
  # service vmware-tools status
  
  # ps -ef | grep vmtools
  root 2740 1 0 Dec09 ? 00:00:42 /usr/sbin/vmtoolsd
  # service vmware-tools status
  vmware-guestd is running
  

  How to start up VMware Tools:

  # service vmware-tools start
  # service vmware-tools status
  
  # service vmware-tools start
  Checking acpi hot plug [ OK ]
  Starting VMware Tools services in the virtual machine:
  Switching to guest configuration: [ OK ]
  Paravirtual SCSI module: [ OK ]
  Guest memory manager: [ OK ]
  Driver for the VMXNET 3 virtual network card: [ OK ]
  VM communication interface: [ OK ]
  VM communication interface socket family: [ OK ]
  Guest operating system daemon: [ OK ]
  # service vmware-tools status
  vmware-guestd is running
  

  If you are using Red Hat Enterprise Linux Server 6 or later

  How to check VMware Tools status:

  # ps -ef | grep vmtools  
  # status vmware-tools
  
  # ps -ef | grep vmtools  
  root 1274 1 0 10:19 ? 00:00:03 /usr/sbin/vmtoolsd  
  # status vmware-tools  
  vmware-tools start/running
  

  How to start up VMware Tools:

  # start vmware-tools  
  # status vmware-tools
  
  # start vmware-tools  
  vmware-tools start/running  
  # status vmware-tools  
  vmware-tools start/running
  

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• What Windows Server 2012 editions are available?Public Catalog

  The editions available now is as below:
  Windows Server 2012 Standard English 64bit Version 6.2 (Build 9200).
  Windows Server 2012 Standard Japanese 64bit Version 6.2 (Build 9200)(as of March 2015).

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• Can I install extra functionality for Windows Server 2012 by using IIS, etc.?Public Catalog

  Yes. Any additional functionalities, etc., can be installed to the OS at each Customer's discretion.

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• Can I use OS licenses owned by my company to create Virtual Machines within my Compute Resource Pool?Public Catalog

  No, you cannot.
  However, it is possible to bring in and use your own licenses if you are contracting the housing of physical servers or a Compute Resource Pool which utilizes dedicated hardware.

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• Is it OK if I change the NTP/DNS reference points on Windows Server 2012?Public Catalog

  No, there is no problem.

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• An error occurred while I was using IIS in Windows Server 2012. Is it possible for the Customer Support Team to diagnose and fix it for me?Public Catalog

  Sorry, we are unable to perform any troubleshooting regarding additional applications installed by the Customer.

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