FAQ(ECL1.0)
Public Catalog - FAQ
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Activation is required when tried to create virtual machine by using Windows OS's public template.Public Catalog
When Activation is requested, please check route settings of guest OS on virtual server.
In case of configuring non vfirewall address to default gateway, please configure new routings on guest OS.
After new routings are configured and connected to license server is up, guest OS of virtual server automatically conducts Activation.Please see below link for how to change default gateway via vFirewall.
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How should I check the version of VMware Tools?Public Catalog
You can check the VMware Tools version from your guest OS.
Here is an example of how to check the VMware Tools version for Red Hat Enterprise Linux and Windows Server.For Red Hat Enterprise Linux
Please execute the command below on your guest OS.
# vmware-toolbox-cmd -v 9.0.10.29005 (build-1481436)
For Windows Server
Please right-click the VMware Tools icon in the task tray and click on "About VMware Tools".
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Please tell me how to start up VMware Tools and how to check its operation?Public Catalog
If you are using Red Hat Enterprise Linux Server 5/6 or later, please check its status by the procedures below.
Also, please start up VMware Tools if it is down.If you are using Red Hat Enterprise Linux Server 5:
How to check VMware Tools status:
# ps -ef | grep vmtools # service vmware-tools status # ps -ef | grep vmtools root 2740 1 0 Dec09 ? 00:00:42 /usr/sbin/vmtoolsd # service vmware-tools status vmware-guestd is running
How to start up VMware Tools:
# service vmware-tools start # service vmware-tools status # service vmware-tools start Checking acpi hot plug [ OK ] Starting VMware Tools services in the virtual machine: Switching to guest configuration: [ OK ] Paravirtual SCSI module: [ OK ] Guest memory manager: [ OK ] Driver for the VMXNET 3 virtual network card: [ OK ] VM communication interface: [ OK ] VM communication interface socket family: [ OK ] Guest operating system daemon: [ OK ] # service vmware-tools status vmware-guestd is running
If you are using Red Hat Enterprise Linux Server 6 or later
How to check VMware Tools status:
# ps -ef | grep vmtools # status vmware-tools # ps -ef | grep vmtools root 1274 1 0 10:19 ? 00:00:03 /usr/sbin/vmtoolsd # status vmware-tools vmware-tools start/running
How to start up VMware Tools:
# start vmware-tools # status vmware-tools # start vmware-tools vmware-tools start/running # status vmware-tools vmware-tools start/running
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Is this service accommodated to Windows Update?Public Catalog
It is accommodated to Windows Update as of the time of the release of Templates.
You can check the date and time of the update of the Template that was applied to the Virtual Machine at "C:Enterprise_Cloud_Appsreadme.txt" in the Windows OS. -
What Windows Server 2012 editions are available?Public Catalog
The editions available now is as below:
Windows Server 2012 Standard English 64bit Version 6.2 (Build 9200).
Windows Server 2012 Standard Japanese 64bit Version 6.2 (Build 9200)(as of March 2015). -
Can I install extra functionality for Windows Server 2012 by using IIS, etc.?Public Catalog
Yes. Any additional functionalities, etc., can be installed to the OS at each Customer's discretion.
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Can I use OS licenses owned by my company to create Virtual Machines within my Compute Resource Pool?Public Catalog
No, you cannot.
However, it is possible to bring in and use your own licenses if you are contracting the housing of physical servers or a Compute Resource Pool which utilizes dedicated hardware. -
Is it OK if I change the NTP/DNS reference points on Windows Server 2012?Public Catalog
No, there is no problem.
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An error occurred while I was using IIS in Windows Server 2012. Is it possible for the Customer Support Team to diagnose and fix it for me?Public Catalog
Sorry, we are unable to perform any troubleshooting regarding additional applications installed by the Customer.
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In Windows Server 2012, I would like to change the default gateway used by the vFirewall (or some other integrated network appliance). If need to add new static routing information, what sort of information exactly should I add?Public Catalog
If you are using San Jose Lundy Data Center, Virginia Sterling Data Center, Hemel Hempstead2 Data Center, Hong Kong Tai Po Data Center, Malaysia Cyberjaya3 Data Center, Thailand Bangna Data Center, Frankfurt 2 Data Center, please try the following commands (as of March 2015):
- Yokohama No.1 Data Center
route -p add 210.163.218.0 mask 255.255.255.0 [IP address of vFirewall]
- Kansai1 Data Center
route -p add 61.214.252.0 mask 255.255.255.0 [IP address of vFirewall]
- Saitama No.1Data Center
route -p add 153.149.111.49 mask 255.255.255.224 [IP address of vFirewall]
- US San Jose Lundy Data Center
route -p add 198.107.138.248 mask 255.255.255.248 [IP address of vFirewall]
- US Virginia Sterling Data Center
route -p add 198.107.200.248 mask 255.255.255.248 [IP address of vFirewall]
- UK Hemel Hempstead2 Data Center
route -p add 81.20.73.224 mask 255.255.255.248 [IP address of vFirewall]
- Singapore Serangoon Data Center
route -p add 116.51.11.8 mask 255.255.255.248 [IP address of vFirewall]
- Hong Kong Tai Po Data Center
route -p add 218.213.242.151 mask 255.255.255.255 [IP address of vFirewall]
- Malaysia Cyberjaya3 Data Center
route -p add 203.115.221.128 mask 255.255.255.248 [IP address of vFirewall]
- Thailand Bangna Data Center
route -p add 180.222.156.64 mask 255.255.255.248 [IP address of vFirewall]
- Australia Sydney1 Data Center
route -p add 202.68.69.32 mask 255.255.255.248 [IP address of vFirewall]
- Germany Frankfurt 2 Data Center
route -p add 91.186.177.184 mask 255.255.255.248 [IP address of vFirewall]
- Yokohama No.1 Data Center