FAQ（ECL1.0）

Private Catalog - FAQ

• All(7)

• I want to create a private template from a virtual machine, but I can not click a button to create a template in the customer portal.Private Catalog

  If you don't have a contract of private catalogue, the button isn't displayed in the customer portal. Please add the private catalogue resource and try it again.
  If you already have the contract, please confirm the VM is powered off.

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• Is memory size of virtual server of which catalogue was created included in catalogue size when creating private catalogue?Private Catalog

  In order to import virtual server template, a space that exceeds the total value of template's disk space and memory space is required.
  (Not the file size of OVA files itself)

  Space used;
  While importing 　Memory space + Disk space of virtual server
  After imported 　 Disk space of virtual server

  【Reference】
  Enterprise Cloud customer support document can be downloaded from below link.
  https://ecl.ntt.com/en/documents/1.0/

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• I have multiple Enterprise Cloud contracts. Can I download a private template from one site and deploy it to another site?Private Catalog

  When you download a private template, the OS license is deleted automatically. Then, basically we don't support using the same private template over some sites.

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• I cannot make Virtual Machine properly from Private Catalog Template.Private Catalog

  Please try one of the options below:

  1. When VMware Tools are not installed, or its version is outdated.
     Please install or update VMware Tools via [Install/Update VMware Guest Tools] in Customer Portal into Powered On Virtual Machine. Note: This will not complete VMware Tools installation. Please click on the links below for a detailed walk-through on installing VMware Tools.
     -Customer Portal User Guide
  2. When the check box is off for Enable Guest Customization.
     Please enable guest customization via [Set Guest Customization on Enabled] button in Customer Portal.
  3. When the Private Catalog Template (OVA files) does not fulfill requirements upon making OVA files.
     Please check the requirements upon making OVA files in the documents below.
     -VM Image Import User Guide

  [References] -Enterprise Cloud User's Guide
  Importing Virtual Machine images

  -Customer Portal User Guide
  Install or Update Operating System or VMware Tools

  -VM Image Import User Guide

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• I cannot upload my Private Catalog Templates (OVA files). What should I do?Private Catalog

  The possibilities are the following:

  1. There may be some problems between your network and our OVF server.
     Please try uploading via alternate network environment.
  2. Your OVA files may not be satisfying the requirements upon making Private Catalog Templates (OVA files).
     Please see the requirements in the document below:
     -VM Image Import User Guide
  3. Your Storage for Private Catalogs may not have enough space.
     Every time you upload your Catalog Templates (OVA files), the files consume the Storage of your Customer Portal with the designated size (the size you specified on the Virtual Machine you used when making those OVA files).
     If your problem seems to be the lack of Storage capacity, please contact us. Also, please let us know the control number (starts with "AJ-") of the error message when contacting us.

  [References] -Enterprise Cloud User's Guide
  Memory resource
  Using original templates

  -VM Image Import User Guide

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• Can I upload VMDK (OVF) files?Private Catalog

  No, you cannot upload VMDK (OVF) files.
  You need to convert VMDK (OVF) file format to OVA file format in order to upload files.

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• How much space on my Storage do I need to upload a Private Catalog?Private Catalog

  The space you need to upload Private Catalog differs from the size of the OVA files.
  Please prepare an appropriate space that is specified and reserved on OVF.

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