FAQ（ECL1.0）

Portal - FAQ

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• Can we check the detailed Ping failure duration time?Portal

  You can check the detailed info on the target device's graph page.

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• We can not change the Friendly name on the vApp.Portal

  vApp friendly name must be changed when the vApp is on the power off status.

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• When rebooting virtual server, can I reboot by manually or via scheduler on guest OS?Portal

  When shutting down and rebooting on guest OS, there is a possibility of it affecting status information of guest OS and virtual platform.
  To avoid that, please conduct shutdown and reboot action from customer portal.
  Rebooting OS can be done by pushing “Reboot “button after selecting virtual server.

  To reboot virtual server, first, please select “Shutdown” then “Power Off”, and finally “Power Off” on customer portal.

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• Global portal authority cannot be modified after adding accounts via customer portal.Portal

  It takes approximately 15-30mins to reflect the changes made via customer portal.
  Please wait for a while before making other changes.

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• On the Customer Portal Button has grayed out and could not proceed to operate the VM.Portal

  In order to the usage on customer portal or Infrastructure, it may take a time to operate VM via Portal. It can be operated after 10 to 20 Seconds in normal situation.
  Also, the VM operation may be rock then the server is under another operation.

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• What is the necessary setting when we receive notification e-mail on the ticket update?Portal

  Ticket notification receiver can be set, when you create ticket.
  * At the bottom of the ticket creation part.

  Notification will be done to the recipient who has selected.

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• While using the Customer Portal, suddenly the error below appeared on my screen. How should I proceed?Portal

  There is a possibility that your account has been temporarily disabled. Please ask a Portal Manager to have it re-activated.

  [Reference] -Enterprise Cloud User Guide
  Portal User Account Re-Activation

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• Is there any restrictions regarding the version update of Customer Portal from ver1.0 to 2.0?Portal

  There aren't any restrictions or any functions that have become unavailable due to version update of Customer Portal from ver1.0 to 2.0.

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• I have successfully logged into the Customer Portal; however, an error message appears whenever I attempt to move to any of the available tabs. What is wrong?Portal

  There is a possibility that your account has not been associated with any particular Portal User Group.
  As every user account must be associated with at least a single Portal User Group, we request that you follow the steps below to add yourself to one.

  1. Create a Portal User Group.
  2. Add your account to the newly-created Portal User Group.

  For a more detailed walk-through, please refer to the "User Group Management" section of the Enterprise Cloud User Guide.

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• Can I use Customer Portal with MacOS?Portal

  Yes, you can.
  However, you cannot use some parts of the function (ex. console connection).

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