FAQ（ECL1.0）

Portal - FAQ

• All(25)

• What is the necessary setting when we receive notification e-mail on the ticket update?Portal

  Ticket notification receiver can be set, when you create ticket.
  * In the bottom of the ticket creation part.

  Notification will be done to the recipient who has selected.

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• Can we check the detailed Ping failure duration time?Portal

  You can check the detailed info on the target device's graph page.

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• We can not change the Friendly name on the vApp.Portal

  vApp friendly name must be change when the vApp is on the power off status.

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• When rebooting virtual server, can I reboot by manually or via scheduler on guest OS?Portal

  When shutting down and rebooting on guest OS, there is a possibility of it affecting status information of guest OS and virtual platform.
  To avoid that, please conduct shutdown and reboot action from customer portal.
  Rebooting OS can be done by pushing “Reboot “button after selecting virtual server.

  To reboot virtual server, first, please select “Shutdown” then “Power Off”, and finally “Power Off” on customer portal.

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• Global portal authority cannot be modified after adding accounts via customer portal.Portal

  It takes approximately 15-30mins to reflect the changes made via customer portal.
  Please wait for a while before making other changes.

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• On the Customer Portal Button has grayed out and could not proceed to operate the VM.Portal

  In order to the usage on customer portal or Infrastructure, it may take a time to be operate VM via Portal. It can be operate after 10 to 20 Seconds in normal situation.
  Also the VM operation may be rock then the server is under the another operation.

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• Does a "Ping Failed" alert absolutely indicate that there is something wrong?Portal

  If the alert pops up just once, it was most likely caused by a temporary high volume of traffic in our monitoring infrastructure or in the infrastructure of the Enterprise Cloud service itself.
  If after using the service for a while and the alert still continues to show up, please consult Customer Support for assistance.

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• I am using Windows 8 and why can I not open a console connection to the Virtual Machine?Portal

  To open a console connection, you need Mozilla Firefox 11.0 or later operating on a Windows operating device.
  However console connection is not available on Windows 8.
  Please try from a device that operates Windows 7 (as of March 2015).

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• While using the Customer Portal, suddenly the error below appeared on my screen. How should I proceed?Portal

  There is a possibility that your account has been temporarily disabled. Please ask a Portal Manager to have it re-activated.

  [Reference] -Enterprise Cloud User Guide
  Portal User Account Re-Activation

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• Is there any restrictions regarding the version update of Customer Portal from ver1.0 to 2.0?Portal

  There aren't any restrictions or any functions that has become unavailable due to version update of Customer Portal from ver1.0 to 2.0.

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