FAQ(ECL1.0)

Others - FAQ

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  • Please tell me how to cancel the service?Others

    Please get in touch with an account manager for cancellation.

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  • How can I check the version of the guest OS I am currently using?Others

    Please try the procedures shown below to check the version for the operating system that you are using.

    There are also valuable information on supports and vulnerability (as of March 2015).

    When operating RedHat Linux:

    Check the content of this file:

    /etc/redhat-release
    

    Ex.

    #
    #cat /etc/redhat-release
    Red Hat Linux release 7.2 (Enigma)
    #
    #
    

    In this case, RedHat Linux 7.2 is operating.

    Note: The result of each commands and accessibility to the files differs according to the setting of each OS.
    Please check the setting before proceeding.

    When operating Windows:

    Please check using the winver command.

    Ex.

    C:UsersAAA>winver
    

    A new window will pop, and the version information will show.
    In this case, Windows7 Service pack 1 is operating.

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  • What are the points to consider upon using HULFT?Others

    If you are using Windows Server 2008R2, Windows Server 2012:

    You need Microsoft .NET Framework 3.5.
    Start Server Manager from Management Tools.

    When using Windows Server 2008R2:

    Click on Function, select [Add Function] and select [Function of .NET Framework 3.5.1].

    When using Windows Server 2012:

    Select [Role and Function] and select [.NET Framework 3.5 Features].

    When using Red Hat 6.2:

    You need to install packages shown below:

    yum install ncurses-libs.i686  
    yum install glibc.i686
    

    When these are missing, an error indicating that "libncursesw.so.5" is missing appears upon operating the installer.

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  • How can I check the version of the tool that is included in the Linux distribution that I am using?Others

    Tools that are included in Linux distribution can be checked with the command "rpm."
    Here is an example of checking the bash version.

    Example of checking bash version (as of March 2015):  
    #  
    #rpm ?qa ?queryformat="%{NAME}-%{VERSION}-%{RELEASE}-%{ARCH}.rpmn" | grep bash  
    bash-3.2-32.el5.x86_64.rpm  
    #  
    #
    

    In this case, the bash version operates with 3.2 patch 32.

    Note: The result of each command and the expression might differ according to the OS version and settings.
    When practicing this procedure, check the settings beforehand, and refer to the example above.

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  • Who should I make contact to ask about the service?Others

    Please contact our support center or make a contact to your sales representative.
    Please make a ticket on Customer Portal upon contacting our support center.

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