FAQ（ECL1.0）

Network - FAQ

• All(15)

• Can we change server segment NW address and subnet mask after deployment?Network

  No, you can't modify server segment NW address and subnet mask after deployment. You need to delete the segment and recreate it.

  Is this page helpful?

  Yes No

  Open in a new window
• Can we connect Colocation Interconnectivity(CIC) to 2 ports of the same L2 switch?Network

  Yes, you can connect it to 2 ports of the same L2 switch.
  But please avoid to make loop topology and configured as Act/Stb switch.

  Is this page helpful?

  Yes No

  Open in a new window
• When using redundancy connections in Colocation Interconnectivity(CIC), what kind of settings are required for us to do?Network

  If selected redundancy option requires control frame, please send us tagged Vlan ID from range of 2-4094 which you have specified. Furthermore, kindly check availability of devices you have prepared.

  We are conducting connection check to Cisco products of PVST+, Rapid PVST+, and Flex Link. However, connectivity check service only covers a part of IOS version [12.2(53)SE2] that it does not guarantee all the IOS connectivity. Also, untagged control frame used in STP (IEEE802.1d) will be abolished; which do not manage.

  Is this page helpful?

  Yes No

  Open in a new window
• In Colocation Interconnectivity(CIC) instruction, it says “2 physical cables are available per link for redundancy purpose”, but, could we only plug 1 cable into our side of switches?Network

  We insist that you plug both 2 cables into your devices to avoid any risks of service down that could occur to unplugged one.

  Is this page helpful?

  Yes No

  Open in a new window
• Can we terminate Colocation Interconnectivity(CIC) in Layer3 switch?Network

  Yes, you can terminate in Layer3 switch.
  But please avoid to make loop topology and configured as Act/Stb of Layer3 switch.

  Is this page helpful?

  Yes No

  Open in a new window
• Is it possible to use Colocation Interconnectivity(CIC) and Service Interconnect Gateway(SIG) at the same time?Network

  The same segment can be used for CIC and SIG at the same time. However, please be careful not to use the same addresses.

  Is this page helpful?

  Yes No

  Open in a new window
• I am currently using VPN service; can I switch to the Customer Portal available VPN Connectivity service?Network

  Yes, you can.
  Upon switching services, you need to go through the procedures below.

  1. Elimination process of the VPN Connectivity you are currently using.
  2. Additional application to the Customer Portal available VPN Connectivity.

  Please note that there is an interval where the service will be unavailable upon switching services.

  Is this page helpful?

  Yes No

  Open in a new window
• What are the DNS servers I can use?Network

  We request that each Customer prepares their own DNS server.

  Note: As the default DNS server referred to in the guest OS settings is unusable, we ask you to change this value to that of your desired DNS server.

  Is this page helpful?

  Yes No

  Open in a new window
• In the VPN service, is it possible to make multiple connections to the same VPN from ECL 1.0 network that has different contracts?Network

  Yes, it is possible.
  However, if you are using Customer Portal available VPN Connectivity service, you can only make simultaneous connections up to 10 sessions.

  Is this page helpful?

  Yes No

  Open in a new window
• I tried the Ping option of VPN Gateway on Customer Portal available VPN connection, but Ping fails. Why is this?Network

  Please check the filters along the path whether Ping packets are not filtered on vFirewall, etc.

  Is this page helpful?

  Yes No

  Open in a new window