FAQ（ECL1.0）

Integrated Network Appliance - FAQ

• All(25)

• I configured IPsec termination on Integrated Network Appliance(INA) but the connection has not established correctly. Can I have actual configuration?Integrated Network Appliance

  We don't provide customer support for actual configuration of INA nor troubleshooting for the connection. For supported device, please refer "Functional Description".
  Thanks for your kind understanding.

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• Can we achieve direct routing on the Integrated Network Appliance(INA) from VPN or Internet to the another?Integrated Network Appliance

  No, you can not set those direct routing on the INA as such. If we found those setting has configured on the INA, we are going to delete or restrict the usage with out notice.

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• What is the Service Spec for the Integrated Network Appliance(INA) session timeout value?Integrated Network Appliance

  For TCP traffic, 1 hour will be the session timeout, when there are no traffic.
  For UDP traffic, 30 Sec will be the session timeout, when there are no traffic in the same port.

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• Please tell me the pre-set default parameters of IPsec functionality on Integrated Network Appliance(INA).Integrated Network Appliance

  For the default parameters of IPsec, please refer "Enterprise Cloud Functional Description".
  (It might be changed without notification.)

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• For Integrated Network Appliance(INA), can we group IP addresses or protocols, and configure it as a Firewall filtering rule?Integrated Network Appliance

  No, you cannot group them and set them as filtering rules.

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• In order to set the Static route on the Integrated Network Appliance(INA) on the VPN transit interface towards to the server segment, error has shown up as "Duplicate on the specific Network" and unable to configure.Integrated Network Appliance

  INA could not set static routing which is duplicate or overlap to the server segment. Also below address block is prohibit to set the static routing on INA.

  • The Global IP which customer has purchased.
  • The IP address block for VPN transit.
  • The IP address block which is prohibit to assign, which is describe on the Service Spec documentation's Server segment chapter.

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• Can we change Firewall rule order on Integrated Network Appliance(INA)?Integrated Network Appliance

  Firewall priority order can be change on the Customer Portal. The rule which is listed on the higher, will be the high priority order rule.

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• Does Active mode is supported on the IPsec functionality on Integrated Network Appliance(INA)?Integrated Network Appliance

  No, Active mode is not supported. Peer IP must be the static IP which can be reachable from INA.

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• I am using Integrated Network Appliance(INA). Can I change subnetmask of Global IP address block?Integrated Network Appliance

  No, you cannot change the subnetmask of Global IP address after the release of Internet connectivity of INA. Please decide Global IP address block from /27 to /29 when you submit service order.

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• For Integrated Network Appliance, we are planning on setting IPsec connection termination. IPsec addresses are duplicated between sites but if duplication is occurring in Peer Network, could we terminate IPsec tunnel?Integrated Network Appliance

  IPsec tunnel connection termination cannot be set if addresses are duplicated in Peer Network.

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