FAQ（ECL1.0）

Integrated Network Appliance - FAQ

• All(25)

• Does Active mode is supported on the IPsec functionality on Integrated Network Appliance(INA)?Integrated Network Appliance

  No, Active mode is not supported. Peer IP must be the static IP, which can be reachable from INA.

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• I am using Integrated Network Appliance(INA). Can I change subnet mask of Global IP address block?Integrated Network Appliance

  No, you cannot change the subnet mask of Global IP address after the release of Internet connectivity of INA. Please decide Global IP address block from /27 to /29 when you submit service order.

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• For Integrated Network Appliance, we are planning on setting IPsec connection termination. IPsec addresses are duplicated between sites but if duplication is occurring in Peer Network, could we terminate IPsec tunnel?Integrated Network Appliance

  IPsec tunnel connection termination cannot be set if addresses are duplicated in Peer Network.

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• What kind of load distribution method can be applied to load balancing of Integrated Network Appliance?Integrated Network Appliance

  Load distribution methods are as follows;

  • Round Robin (give numbers to each member in an order)
  • Hash
  • Last Connection
  • URL

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• Firewall cannot be set appropriately with Integrated Network Appliance. Could you provide logs?Integrated Network Appliance

  We are afraid we do not provide logs. Please note that we do not acquire logs of filtering and other settings for Integrated Network Appliance.

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• How long would the connectivity interruption be, if incidents occur in Integrated Network Compliance?Integrated Network Appliance

  If you selected redundant plan, hot standby will be provided and switch the network in approximately 30 seconds. Even when single plan is selected, infrastructure side is redundant; therefore network will be switch in approximately 5-10 minutes.
  *Time takes will be different according to type of incidents and infrastructure architecture.

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• How many filter rules, SNAT, and DNAT rules can we setup in Integrated Network Appliance(INA)?Integrated Network Appliance

  For the INA, the following number of rules can be set regardless of the plan.

  Firewall rule: Approximately 100 rules(including Global Rules)
  SNAT/DNAT rule: Approximately 100 rules (including Global Rules and SNAT rule and DNAT rule)

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• I configured IPsec termination on Integrated Network Appliance(INA) but the connection has not established correctly. Can I have actual configuration?Integrated Network Appliance

  We don't provide customer support for actual configuration of INA nor troubleshooting for the connection. For supported device, please refer to "Functional Description".
  Thanks for your kind understanding.

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• Can we achieve direct routing on the Integrated Network Appliance (INA) from VPN or Internet to the another?Integrated Network Appliance

  No, you can not set those direct routing on the INA as such. If we found those setting has configured on the INA, we are going to delete or restrict the usage without notice.

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• What is the Service Spec for the Integrated Network Appliance(INA) session timeout value?Integrated Network Appliance

  For TCP traffic, 1 hour will be the session timeout, when there is no traffic.
  For UDP traffic, 30 Sec will be the session timeout, when there is no traffic in the same port.

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