FAQ(ECL1.0)
Public Catalog - FAQ
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Activation is required when tried to create virtual machine by using Windows OS's public template.Public Catalog
When Activation is requested, please check route settings of guest OS on virtual server.
In case of configuring non vfirewall address to default gateway, please configure new routings on guest OS.
After new routings are configured and connected to license server is up, guest OS of virtual server automatically conducts Activation.Please see below link for how to change default gateway via vFirewall.
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Is this service accommodated to Windows Update?Public Catalog
It is accommodated to Windows Update as of the time of the release of Templates.
You can check the date and time of the update of the Template that was applied to the Virtual Machine at "C:Enterprise_Cloud_Appsreadme.txt" in the Windows OS. -
What Windows Server 2012 editions are available?Public Catalog
The editions available now is as below:
Windows Server 2012 Standard English 64bit Version 6.2 (Build 9200).
Windows Server 2012 Standard Japanese 64bit Version 6.2 (Build 9200)(as of March 2015). -
Can I install extra functionality for Windows Server 2012 by using IIS, etc.?Public Catalog
Yes. Any additional functionalities, etc., can be installed to the OS at each Customer's discretion.
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Can I use OS licenses owned by my company to create Virtual Machines within my Compute Resource Pool?Public Catalog
No, you cannot.
However, it is possible to bring in and use your own licenses if you are contracting the housing of physical servers or a Compute Resource Pool which utilizes dedicated hardware. -
Is it OK if I change the NTP/DNS reference points on Windows Server 2012?Public Catalog
No, there is no problem.
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An error occurred while I was using IIS in Windows Server 2012. Is it possible for the Customer Support Team to diagnose and fix it for me?Public Catalog
Sorry, we are unable to perform any troubleshooting regarding additional applications installed by the Customer.
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In Windows Server 2012, I would like to change the default gateway used by the vFirewall (or some other integrated network appliance). If need to add new static routing information, what sort of information exactly should I add?Public Catalog
If you are using San Jose Lundy Data Center, Virginia Sterling Data Center, Hemel Hempstead2 Data Center, Hong Kong Tai Po Data Center, Malaysia Cyberjaya3 Data Center, Thailand Bangna Data Center, Frankfurt 2 Data Center, please try the following commands (as of March 2015):
- Yokohama No.1 Data Center
route -p add 210.163.218.0 mask 255.255.255.0 [IP address of vFirewall]
- Kansai1 Data Center
route -p add 61.214.252.0 mask 255.255.255.0 [IP address of vFirewall]
- Saitama No.1Data Center
route -p add 153.149.111.49 mask 255.255.255.224 [IP address of vFirewall]
- US San Jose Lundy Data Center
route -p add 198.107.138.248 mask 255.255.255.248 [IP address of vFirewall]
- US Virginia Sterling Data Center
route -p add 198.107.200.248 mask 255.255.255.248 [IP address of vFirewall]
- UK Hemel Hempstead2 Data Center
route -p add 81.20.73.224 mask 255.255.255.248 [IP address of vFirewall]
- Singapore Serangoon Data Center
route -p add 116.51.11.8 mask 255.255.255.248 [IP address of vFirewall]
- Hong Kong Tai Po Data Center
route -p add 218.213.242.151 mask 255.255.255.255 [IP address of vFirewall]
- Malaysia Cyberjaya3 Data Center
route -p add 203.115.221.128 mask 255.255.255.248 [IP address of vFirewall]
- Thailand Bangna Data Center
route -p add 180.222.156.64 mask 255.255.255.248 [IP address of vFirewall]
- Australia Sydney1 Data Center
route -p add 202.68.69.32 mask 255.255.255.248 [IP address of vFirewall]
- Germany Frankfurt 2 Data Center
route -p add 91.186.177.184 mask 255.255.255.248 [IP address of vFirewall]
- Yokohama No.1 Data Center
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When does the update of the Virtual Machine Template for Windows Server 2012 happen?Public Catalog
It updates whenever a new Service Pack from Microsoft is available.
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I added vNICs on my Windows Virtual Machine, but it appears in random order on my guest OS.Public Catalog
On the guest OS, vNICS will appear in random order.