FAQ(ECL1.0)
ECL1.0 - FAQ
- All(127)
- Operation(1)
- Specification(2)
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When rebooting virtual server, can I reboot by manually or via scheduler on guest OS?Portal
When shutting down and rebooting on guest OS, there is a possibility of it affecting status information of guest OS and virtual platform.
To avoid that, please conduct shutdown and reboot action from customer portal.
Rebooting OS can be done by pushing “Reboot “button after selecting virtual server.To reboot virtual server, first, please select “Shutdown” then “Power Off”, and finally “Power Off” on customer portal.
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How long would the connectivity interruption be, if incidents occur in Integrated Network Compliance?Integrated Network Appliance
If you selected redundant plan, hot standby will be provided and switch the network in approximately 30 seconds. Even when single plan is selected, infrastructure side is redundant; therefore network will be switch in approximately 5-10 minutes.
*Time takes will be different according to type of incidents and infrastructure architecture. -
I want to create a private template from a virtual machine, but I can not click a button to create a template in the customer portal.Private Catalog
If you don't have a contract of private catalogue, the button isn't displayed in the customer portal. Please add the private catalogue resource and try it again.
If you already have the contract, please confirm the VM is powered off. -
In the menu of Virtual server management, there is an option, "Delete All virtual machines". Does it delete all the virtual machines in the compute resource?Compute Resource
No. As Enterprise Cloud service specification, you can create only one virtual machine in the vApp. Then, if you delete a vApp, only one VM included in the vApp is deleted.
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I configured IPsec termination on Integrated Network Appliance(INA) but the connection has not established correctly. Can I have actual configuration?Integrated Network Appliance
We don't provide customer support for actual configuration of INA nor troubleshooting for the connection. For supported device, please refer to "Functional Description".
Thanks for your kind understanding. -
Is memory size of virtual server of which catalogue was created included in catalogue size when creating private catalogue?Private Catalog
In order to import virtual server template, a space that exceeds the total value of template's disk space and memory space is required.
(Not the file size of OVA files itself)Space used;
While importing Memory space + Disk space of virtual server
After imported Disk space of virtual server【Reference】
Enterprise Cloud customer support document can be downloaded from below link.
/en/documents/1.0/ -
Please tell me the pre-set default parameters of IPsec functionality on Integrated Network Appliance(INA).Integrated Network Appliance
For the default parameters of IPsec, please refer to "Enterprise Cloud Functional Description".
(It might be changed without notification.) -
I have multiple Enterprise Cloud contracts. Can I download a private template from one site and deploy it to another site?Private Catalog
When you download a private template, the OS license is deleted automatically. Then, basically we don't support using the same private template over some sites.
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Does Active mode is supported on the IPsec functionality on Integrated Network Appliance(INA)?Integrated Network Appliance
No, Active mode is not supported. Peer IP must be the static IP, which can be reachable from INA.
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Activation is required when tried to create virtual machine by using Windows OS's public template.Public Catalog
When Activation is requested, please check route settings of guest OS on virtual server.
In case of configuring non vfirewall address to default gateway, please configure new routings on guest OS.
After new routings are configured and connected to license server is up, guest OS of virtual server automatically conducts Activation.Please see below link for how to change default gateway via vFirewall.