FAQ（ECL1.0）

ECL1.0 - FAQ

• All(127)
• Operation(1)
• Specification(2)

• I forgot my security portal login URL or Password. What should I do?ECL1.0, Security Option

  Please contact salesperson.

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• When access the security portal, a screen appears stating that "You are temporarily unable to log in."ECL1.0, Security Option

  There is a possibility that the browser cache remains and an error message is displayed.

  Please clear your browser cache and try logging in again.

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• Firewall cannot be set appropriately with Integrated Network Appliance. Could you provide logs?Integrated Network Appliance

  We are afraid we do not provide logs. Please note that we do not acquire logs of filtering and other settings for Integrated Network Appliance.

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• Is memory size of virtual server of which catalogue was created included in catalogue size when creating private catalogue?Private Catalog

  In order to import virtual server template, a space that exceeds the total value of template's disk space and memory space is required.
  (Not the file size of OVA files itself)

  Space used;
  While importing 　Memory space + Disk space of virtual server
  After imported 　 Disk space of virtual server

  【Reference】
  Enterprise Cloud customer support document can be downloaded from below link.
  https://ecl.ntt.com/en/documents/1.0/

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• I failed to reduce disk size of a virtual machine with an error.Compute Resource

  We apologize for the inconvenience, but you cannot reduce the disk size of virtual machine.
  (You can delete disk which is not used for system area)

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• How many filter rules, SNAT, and DNAT rules can we setup in Integrated Network Appliance(INA)?Integrated Network Appliance

  For the INA, the following number of rules can be set regardless of the plan.

  Firewall rule: Approximately 100 rules(including Global Rules)
  SNAT/DNAT rule: Approximately 100 rules (including Global Rules and SNAT rule and DNAT rule)

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• I have multiple Enterprise Cloud contracts. Can I download a private template from one site and deploy it to another site?Private Catalog

  When you download a private template, the OS license is deleted automatically. Then, basically we don't support using the same private template over some sites.

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• In order to set the Static route on the Integrated Network Appliance(INA) on the VPN transit interface towards to the server segment, error has shown up as "Duplicate on the specific Network" and unable to configure.Integrated Network Appliance

  INA could not set static routing which is duplicate or overlap to the server segment. Also below address block is prohibit to set the static routing on INA.

  • The Global IP that customer has purchased.
  • The IP address block for VPN transit.
  • The IP address block, which is prohibited to assign, is described in the Service Spec documentation's Server segment chapter.

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• I forgot virtual server password. Can I reset the password?Compute Resource

  We are afraid we do not provide the function to reset virtual server password.
  However, we could tell you the initial login password which was sent as secure message when virtual server was created.
  Please understand that we cannot verify passwords that were set by customers.

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• Can we achieve direct routing on the Integrated Network Appliance (INA) from VPN or Internet to the another?Integrated Network Appliance

  No, you can not set those direct routing on the INA as such. If we found those setting has configured on the INA, we are going to delete or restrict the usage without notice.

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