FAQ（ECL1.0）

Compute Resource - FAQ

• All(18)

• Can we know the physical server configuration or spec information which is using in Enterprise Cloud?Compute Resource

  We are very afraid to say, this information is not disclosed to the customer.
  The customer who is using Dedicated compute resource can be see the configuration or spec information on the Service Description.

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• I failed to reduce disk size of a virtual machine with an error.Compute Resource

  We apologize for the inconvenience, but you cannot reduce the disk size of virtual machine.
  (You can delete disk which is not used for system area)

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• Created virtual server from Redhat Enterprise Linux template. How do I activate with single user mode of OS?Compute Resource

  Please refer to below steps for activation.
  Please note that the steps mentioned below need to be done via console screen of customer portal.
  *In certain cases, it cannot be activated with below method due to OS environment.

  1. Press "ESC" when starting server then the screen will transition to GRUB menu
  2. Select the kernel you wish to activate and press "e" to transition to edit mode
  3. Insert " single"(Space before "single") after command is shown
  4. Press "Enter" to finish edit mode
  5. Press "b" on GRUB menu screen to boot
  6. Activate by single-user mode

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• Time zone became UTC after Virtual server is created. Is it possible to change?Compute Resource

  Time zone is set as UTC when creating virtual servers. You can change the time zone by yourself with use of guest OS.
  *Please check any possible influences to the system or applications that may be caused by changing time zone.

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• I forgot virtual server password. Can I reset the password?Compute Resource

  We are afraid we do not provide the function to reset virtual server password.
  However, we could tell you the initial login password which was sent as secure message when virtual server was created.
  Please understand that we cannot verify passwords that were set by customers.

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• What is the power off operation on VM?Compute Resource

  Shutdown the vApp and then Power off will be the recommended operation for the safe shutdown.

  Please be careful to Power off the vApp when the vApp is power on status, the data on the Guest OS may be broke due to the forcible power off of VM.

  Shutdown operation is required to install and running VMware tools on the VM.

  Please find the Enterprise Cloud user guide, operate vApp chapter.

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• If you expand the resource of Global File Storage, will the stored data remain?Compute Resource

  Yes, the stored data remains after expanding Global File Storage size.

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• In the menu of Virtual server management, there is an option, "Delete All virtual machines". Does it delete all the virtual machines in the compute resource?Compute Resource

  No. As Enterprise Cloud service specification, you can create only one virtual machine in the vApp. Then, if you delete a vApp, only one VM included in the vApp is deleted.

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• I was assigned a hostname that starts with "jvx" when I newly made a Virtual Machine in the Customer Portal screen. Can I change this hostname?Compute Resource

  Changing the hostname of the Virtual Machine in guest OS is possible, however, it will be returned back to the original hostname when executing Guest Customization.
  This will possibly influence the applications you installed; therefore it is recommended that you do not change the hostname.
  You can still change the name of the Virtual Machine in the Customer Portal.

  [Reference] -Enterprise Cloud User's Guide
  Automatic reconfiguration after Virtual Machine is changed
  Changing name/description/# of vCPU/memory capacity

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• What is the difference between Power Off button and Shutdown button in the Virtual Machine management screen?Compute Resource
  1. Shutdown button: For shutting down guest OS on Virtual Machine. Power state will change to Partially Powered Off state.
  2. PowerOff button: For shutting down Virtual Machine.

  Note: This button will forcefully shut down Virtual Machine. Therefore please use this function after shutting down guest OS.

  Note: In case of changing Virtual Machine configuration (ID, description, # of vCPUs, Memory capacity, name of disk, disk capacity), please make sure that the Virtual Machine is powered off.

  [Reference] -Enterprise Cloud User's Guide
  Managing Virtual Machines

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