FAQ（ECL1.0）

Compute Resource - FAQ

• All(18)

• I failed to reduce disk size of a virtual machine with an error.Compute Resource

  We apologize for the inconvenience, but you cannot reduce the disk size of virtual machine.
  (You can delete disk which is not used for system area)

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• Created virtual server from Redhat Enterprise Linux template. How do I activate with single user mode of OS?Compute Resource

  Please refer to below steps for activation.
  Please note that the steps mentioned below need to be done via console screen of customer portal.
  *In certain cases, it cannot be activated with below method due to OS environment.

  1. Press "ESC" when starting server then the screen will transition to GRUB menu
  2. Select the kernel you wish to activate and press "e" to transition to edit mode
  3. Insert " single"(Space before "single") after command shown
  4. Press "Enter" to finish edit mode
  5. Press "b" on GRUB menu screen to boot
  6. Activate by single user mode

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• Time zone became UTC after Virtual server is created. Is it possible to change?Compute Resource

  Time zone is set as UTC when creating virtual servers. You can change the time zone by yourself with use of guest OS.
  *Please check any possible influences to the system or applications that may be caused by changing time zone.

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• I forgot virtual server password. Can I reset the password?Compute Resource

  We are afraid we do not provide the function to reset virtual server password.
  However, we could tell you the initial login password which was sent as secure message when virtual server was created.
  Please understand that we cannot verify passwords that were set by customers.

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• What is the power off operation on VM?Compute Resource

  Shutdown the vApp and then Power off will be the recommended operation for the safe shutdown.

  Please be careful to Power off the vApp when the vApp is power on status, the data on the Guest OS may be broke due to the forcibly power off of VM.

  Shutdown operation is required to install and running VMware tools on the VM.

  Please find the Enterprise Cloud user guide, operate vApp chapter.

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• If you expand the resource of Global File Storage, does the stored data remain?Compute Resource

  Yes, the stored data remains after expanding Global File Storage size.

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• In the menu of Virtual server management, there is an option, "Delete All virtual machines". Does it delete all the virtual machines in the compute resource?Compute Resource

  No. As Enterprise Cloud service specification, you can create only one virtual machine in the vApp. Then, if you delete a vApp, only one VM included in the vApp is deleted.

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• Can we know the physical server configuration or spec information which is using in Enterprise Cloud?Compute Resource

  We are very afraid to say, those information is not disclose to the customer.
  The customer who is using Dedicated compute resource can be see the configuration or spec information on the Service Description.

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• Why does my Virtual Machine created from a registered Private Catalog Template not function properly?Compute Resource

  Whenever registering a Template to the Private Catalog, the Virtual Machine which is used to make the Template must have VMware Tools installed on it.
  In case you made the Template of a Virtual Machine without VMware Tools installed, please install them and recreate the Template.

  Note: A Virtual Machine may not able to be created or monitored properly if VMware Tools is not installed.

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• I changed the configuration for Virtual Machine while it was in a state of Partially PoweredOff, and why can I not access from my guest OS?Compute Resource

  When you press the Shutdown button on Customer Portal (or shutting down via guest OS), the power state of the Virtual Machine shifts to Partially PoweredOff state.
  Changing the configuration of Virtual Machine (name, description, # of vCPU, Memory capacity, disk name, disk capacity) makes it unable to communicate after changing the Virtual Machine to PoweredOn state (Partially PoweredOff state).

  How to recover:

  When this occurs, you can recover communication by trying the procedures below.

  1. Shutdown guest OS, or press Shutdown Virtual Machine button in Customer Portal (when in PoweredOn state, start from procedure 2).
  2. Press Power Off Virtual Machine button in Customer Portal.
  3. Press Power On Virtual Machine button in Customer Portal.

  How to avoid:

  This phenomenon can be avoided by the procedures below.
  When changing configuration for Virtual Machine, please make sure that the Virtual Machine is in PoweredOff state.

  1. Shutdown guest OS, or press Shutdown Virtual Machine button in Customer Portal (when in PoweredOn state, start from procedure 2).
  2. Press Power Off Virtual Machine button in Customer Portal.
  3. Changing configurations for Virtual Machine (name, description, # of vCPU, Memory, disk name, disk capacity).
  4. Press Power On Virtual Machine in Customer Portal.

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