1.3.4. Terminating Your SubscriptionΒΆ

The procedure of cancel of host-based security ( Managed Anti-Virus / Managed Virtual Patch / Managed Host-based Security Package ) is explained.
Please perform the tasks in this section before terminating all your subscriptions on the Host-Based Security services.

  1. Click "Order" in the application menu.

    Click Order

  1. The Order screen will be displayed, so select "Cancel" in "Order Type".

    Select Order Type

  1. Click on "Send".

    Click Send

  1. A confirmation dialog will be displayed. Please click on "Save" to apply.
    Click "Close" to cancel.

    Order Confirm

  1. A pop-up screen will appear during order processing.
    (In that case, the Order screen will be a modal screen.)

    Accept Order Modal window


    • From this point, the charge on your subscription is stopped.

    • No error will occur if you close the pop-up screen and order screen here.

    Access to the order screen after your termination
    Within two weeks after cancellation, the host-based security menu can not be newly used on the same tenant.
    When you access the order screen after 2 weeks, the screen shows a notification about your order status.
    After confirming the contents, check "Order status check" and click "OK".
    Then, you can make a new order.

    Check Completion


    • Please be sure to put a check in "order status check". If you close the dialog without inserting it, it will be displayed again when you transition to the Order screen next time.

    • If you receive an error message, please contact us at the Enterprise Cloud 2.0 ticket system.