Delete Method of Arcserve License¶
Delete Method of Arcserve License¶
This section describes how to fill out the Setting Sheet of Arcserve License Service.
Software Requirements for Use¶
Please refer to here for software requirements for using Enterprise Cloud 2.0.
Application for “Delete” of Arcserve License¶
Check the application which you would like to terminate and click “Delete” button.
You can terminate your subscription only when your application status is “Active”.
If you would like to terminate your subscription when your application status is not “Active ”, please inquire via the ticket system.
You cannot apply to terminate your subscription before the service start date which is written in the Service Starting Notification.
Next, “Delete” screen will be displayed.
* The contents you fill in on this screen are as follows.
|No.||Item||Content of entry|
|||“E-mail address(*)”||We will send you the notification mail to this address, so please enter the email address which you can confirm it.|
|||“E-mail address (Confirmation) (*)”||Please re-enter your e-mail address in “E-mail address (confirmation) (*)” to confirm the above “E-mail address (*)”.|
Click [ Select file ] button and select the “setting sheet” which you filled in. Upload the selected “setting sheet”.
*Uploading the setting sheet is required.
*Please refer to Method for How to fill out the Setting Sheet of Arcserve License for how to download and fill out the setting sheet.
|||“No.”||Please check the items you want to discontinue from the list of plans. Please fill in “Use license type” that you want to repeal as described on the setting sheet.|
Please be careful not to make a mistake in the e-mail address. If you do not receive the notification mail, please contact us via the ticket system.
Confirm whether the details of your application are correct and click [ Confirm ].
If you would like to cancel the application registration, please click [ cancel ].
Next, confirm whether your application contents are correct on the “Confirm” screen and click [ Submit ].
If there is any mistake in your application contents, please click [ Back ]. Then you will return to the “Delete” screen. (Note that you cannot cancel after click [ Submit ].)
Next, confirm that your application is completed on the “Complete” screen, and click [ Main Menu ].
Finally, confirm that “Delete Date” are displayed and Status is “Delete Order Under Review” on the main menu screen.
We will send “Delete Application Receipt Mail” to the “E-mail address” you registered, so please confirm its contents.
If there is any incompleteness in your application content, we will send “Send Back Notification Mail” to “E-mail Address” which you registered. Please correct your application contents and apply again.
If there is no incompleteness in your application content, we will send “Subscription Termination Mail” to “E-mail Address” which you registered. Please correct your application contents and apply again.
Necessary task to stop using Arcserve license¶
When the preparation to terminate Arcserve Subscription is completed, we will send “Subscription Terminate Mail” to the “E-mail address” you registered.
“Service Termination Notification” is never attached to “Subscription terminate Mail”.
Please be careful to read the “Subscription Terminate Mail”, and click “download” from the main menu screen of Arcserve license and download the zip file.
This zip file includes the Service Termination Notification and the Setting Sheet which you filled out. The “Service Starting Notification” contains license key, Arcserve’s OrderID, termination date (billing stop date) and so on.
Please stop using Arcserve license in accordance with the “Service Termination Notification”. Your Order ID will be invalid.
The download file is encrypted for protecting customer information. If you could not unzip the download file, please contact us via the ticket system.
When you would like to download the file, please check your application status is “Deleted”.
For instructions on uninstalling Arcserve, please see the following.
1. Migration Example to Enterprise Cloud 2.0 Virtual Server by Arcserve UDP Version 6.0 - Uninstallation
2. Migration Example to Enterprise Cloud 2.0 Virtual Server by Arcserve UDP Version 6.5 - Uninstallation