Method for How to fill out the Setting Sheet of Arcserve License

Method for How to fill out the Setting Sheet

Introduction

This section describes how to fill out the Setting Sheet of Arcserve License Service.

Software Requirements for Use

Please refer to here for software requirements for using Enterprise Cloud 2.0.

How to use the portal

Please refer to here for how to use the portal of Enterprise Cloud 2.0.

Accessing to the Arcserve license menu

Click the “Open Control Panel” button on the dashboard screen and Click [ Middleware ].

Note

Arcserve license will be issued for Each Tenant.
You cannot use Arcserve license by bundling multiple tenants which you are under contract.

And you can select only one software support desk region of Arcserve for one tenant. Please fill in “Setting sheet”.

Click [ Arcserve License ].

How to fill out the Setting Sheet of Arcserve License

Click [ Download Setting Sheet ].
Download “Setting Sheet”, and then click this excel file and open it.
* This screen image is using Firefox browser.

When you open the Setting Sheet file, the following contents are displayed.
The items on the Setting Sheet are as follows.
Category Item number Item   Description
Application Information [1] Application Type  
You can choose the application type from the pull-down list.
  • New / Add : When applying for new or additional license key
  • Change : When correcting application contents or the setting sheet (change when charging contents are not changed)
  • Delete : When terminating the license key

For more information about “status”, please refer to Procedure Guide for the order of Arcserve License Service

  [2] Requested Service Start / Terminate Date   Fill in “year, month, and day” (YYYY/MM/DD) which you wish to start or terminate the license you applied.
Customer Information [3] econ number   Please fill in the 14-digit number starting with “econ” described in ECL’s profile for econ number.
  [4] Software support desk  
Please select your preferred support desk.
  • JP (Contact Language: Japanese / English)
  • UK ( Contact Language: English )
  • DE ( Contact Language: English )
  • US ( Contact Language: English )
  • HK ( Contact Language: English )
  • SG ( Contact Language: English )
  • AU ( Contact Language: English )
  [5] Email address  
This e-mail address is notified to the Arcserve’s software support desk.
Please fill in the address that is person in charge of asking technical inquiries about Arcserve UDP.
  [6] Company Name  
This company name is notified to the Arcserve’s software support desk.
Please fill in the company name that the person in charge of asking technical inquiries about Arcserve UDP belongs.
  [7] Order ID   If you already have Arcserve’s Order ID, please fill in.
Arcserve Software License Information [8] License Plan   Please select your plan to use from the pull-down list.
  [9] Quantity   Please fill in the quantity of the plan you use.
  [10] Usage Type  
Please select from the pull-down list the usage type of your plan selected by [8].
  • Virtual server : Select this when using “virtual server”.
  • Bare Metal (Physical) Server : Select this when using bare metal (physical) server as a standalone OS.
  • Hypervisor Platform : Select this when using bare metal (physical) server with hypervisor.
  [11] Quantity of agents per OS Windows-based OS
Please fill in the quantity of Windows-based VM which is breakdown of the usage type selected by [10].
* If you use Arcserve license on the Hypervisor Platform, please sum up the quantity of Windows-based VM.
  [12]   Linux-based OS
Please fill in the quantity of Linux-based VM which is breakdown of the usage type selected by [10].
* If you use Arcserve license on the Hypervisor Platform, please sum up the quantity of Linux-based VM.

Note

To edit the Setting Sheet, please use the application which can use Microsoft Excel 97-2003 format file.
If you would like to increase the quantity of VMs on the hypervisor which are filled in [11] or [12], please apply by “Change” method.

Warning

Until you finish or cancel your application process, you cannot change or delete same application. For example, you cannot change or terminate your license key when your order is in the “Change” process (This application status is “Change Order Under Review”, “Change Order Processing”). Please note that even if it is carried out, it will be rejected.